RFT for the Provision of Mobile App Support and Maintenance and related services

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

Houses of the Oireachtas Service ran this procurement for “RFT for the Provision of Mobile App Support and Maintenance and related services” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• Title: RFT for the Provision of Mobile App Support and Maintenance and related services
• Buyer: Houses of the Oireachtas Service
• to be involved in the delivery of these services Total number employed Number employed full-time Number employed part-time/
• 1 The Framework Member accepts its appointment to the Single-Party Framework to provide the Services, if
• y contract under this framework agreement, the Framework Member cannot, for whatever reason, deliver the required services to the satisfaction of
• Tenderers who have not obtained the ISO 9001:2015 standard or an equivalent standard should, in lieu, supply details of the quali
• [20230828 RFT for Provision of Mobile App Support and Maintenance Services.docx]
• Scope of Framework Single Party Framework Agreement for the Provision of Mobile App Support and Maintenance and related services
• Reason for Procedure The Contracting Authority is employing a Single Stage Tendering Procedure to establish this framework. RFT for the Provision of Mobile App Support and Maintenance and related services
• [20230828 RFT for Provision of Mobile App Support and Maintenance Services.docx] Contents 2
• [20230828 RFT for Provision of Mobile App Support and Maintenance Services.docx] ](#_Toc129343951)
• 3.5.2 Support and Maintenance 9 Non-binding monetary references in the source were treated as context only and were not used as qualification thresholds.

3. Background & buyer context

The buyer context reflected a formal Irish public-procurement route, with pre-qualification used to control entry into the tender stage.

• (s) Policy on Personal Debriefings 22
• [20230828 RFT for Provision of Mobile App Support and Maintenance Services.docx] It is the policy of the Contracting Authority to promote participation by Small and Medium Enterprises (SMEs) on a fair and equal basis.
• All app updates rolled out under this contract must adhere to Google Play and Apple App Store terms and conditions. The app must also adhere to the Houses of the Oireachtas Privacy Policy and the Houses of the Oireachtas Cookie Notice.

4. Eligibility & selection criteria

• Turnover requirement — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.; ave the following insurances in place Insurance Type Level required if successful Level in Place Details of Any Excess Renewal Date Employers Liability €13,000,000 € Public Liability €6,500,000 € Professional Indemnity €500,000 € Cyber Liability €1,000,000 € AND AND Publ; ic Liability €6,500,000 € Professional Indemnity €500,000 € Cyber Liability €1,000,000 € AND AND AND AND A
• Certifications — not specified for this tender
• Past experience — not specified for this tender
• Personnel — not specified for this tender
• Geographic / facility constraints — not specified for this tender Additional binding lines surfaced in the deterministic extract:
• — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• ave the following insurances in place Insurance Type Level required if successful Level in Place Details of Any Excess Renewal Date Employers Liability €13,000,000 € Public Liability €6,500,000 € Professional Indemnity €500,000 € Cyber Liability €1,000,000 € AND AND Publ
• ic Liability €6,500,000 € Professional Indemnity €500,000 € Cyber Liability €1,000,000 € AND AND AND AND A
• owing insurances will be in place if successfully being admitted to the framework agreement: Insurance Type Required Value € Employers Liability €13,000,000 Public Liability €6,500,000 Professional Indemnity €500,000 Cyber Liability €1,000,000 Declarations Complete
• the Declarations regarding Liability €13,000,000 Public Liability €6,500,000 Professional Indemnity €500,000 Cyber Liability €1,000,000 Declarations Complete

5. Award criteria & scoring

6. Submission requirements

• Method statement / response document (template/page limits) — Appendix 1 questionnaire/PQQ response was required.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — ESPD/declaration/statement-of-confirmation language was present.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• owing insurances will be in place if successfully being admitted to the framework agreement: Insurance Type Required Value € Employers Liability €13,000,000 Public Liability €6,500,000 Professional Indemnity €500,000 Cyber Liability €1,000,000 Declarations Complete
• the Declarations regarding Liability €13,000,000 Public Liability €6,500,000 Professional Indemnity €500,000 Cyber Liability €1,000,000 Declarations Complete
• Contact for Queries Questions and Answers facility on www.etenders.gov.ie
• Format for submission of tenders Via www.etenders.gov.ie only
• Please note that information relating to this Request for Tender, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal www.etenders.gov.ie. Registration is free of charge and there is no charge for documents. Please note that the Contracting Authority accepts no responsibility for information relayed (or not relayed) via third parties.
• 4.1.3 General, Declarations and Financial Requirements 13

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 12 months. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• NOW IT IS HEREBY AGREED in consideration of the sum of €2.00 (the receipt of which is hereby acknowledged by the Contractor) as follows:
• e entitled to terminate the appointment of the Framework Member forthwith and without liability by giving notice at any time if:
• 1 The Member commits a material breach of any term or condition of this Framework Agreement, o
• erminate this terminate the appointment of the Framework Member forthwith and without liability by giving notice at any time to the Framework Mem
• 2 shall not relieve or discharge the Framework Member from any obligations which may have accrued prior to such termination
• e right to extend the Term for a period or periods of up to 12 months with a
• e right to extend the Term for a period or periods of up to 12 months with a maximum of two (2) such extensio

9. Risks, red flags & unusuals

• Qualification gate: the deterministic extract included a turnover threshold line (— use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.), which can materially narrow bidder pool composition.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — mid-sized to large specialist with formal QA/compliance process.
• Consortium / sub-contracting — allowed or addressed in the extracts (Appendix references and reliance provisions).
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: 20230828 RFT for Provision of Mobile App Support and Maintenance Services.docx, 3.1 Scope of Requirement for the Initial Contract

[20230828 RFT for Provision of Mobile App Support and Maintenance Services.docx, (h) Collusive Tendering

[20230828 RFT for Provision of Mobile App Support and Maintenance Services.docx.

• eTenders CFT / notice reference: not specified in extract.
• Clarification contact / portal: eTenders message portal (email not surfaced in extract).
• Key attachments to prioritise: (aa) Anti-Competitive Conduct

[20230828 RFT for Provision of Mobile App Support and Maintenance Services.docx, 20230828 Appendix 2 Contract and Appendix 3 Confidentiality Agreement.docx, 20230828 Appendix 4 Framework Agreement.docx.