Request for Tender for Fixed Voice, SIP, VOIP and Hosted Services

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

Houses of the Oireachtas Service ran this procurement for “Request for Tender for Fixed Voice, SIP, VOIP and Hosted Services” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• Title: Request for Tender for Fixed Voice, SIP, VOIP and Hosted Services
• Buyer: Houses of the Oireachtas Service
• e required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €13,000,000 Public Liability €6,500,000 Professional Indemnity €2,000,000 Cyber Liability €1,000,000 * + 1
• ty estimates that the expenditure on the Services to be covered by the proposed Services Contract – may amount to some [€195,000] (excl
• rer shall be required to supply its Tax Clearance Access Number and Tax Reference Number to facilitate online verification of their tax status by
• [RFT Fixed Line Services 20022026.docx]
• Fixed Voice, SIP, VOIP and Hosted Services
• 2.3 Services Contract 8
• [RFT Fixed Line Services 20022026.docx] 2.12 Publicity 12](#_Toc192509887)
• [RFT Fixed Line Services 20022026.docx] 6 Return of Signed Contracts 21](#_Toc192509905)
• Appendix 5: Services Contract 29
• [RFT Fixed Line Services 20022026.docx] ](#_Toc192509922) Non-binding monetary references in the source were treated as context only and were not used as qualification thresholds.

3. Background & buyer context

The buyer context reflected a formal Irish public-procurement route, with pre-qualification used to control entry into the tender stage.

• 7. Contracting Authority policy seeks to encourage participation on a fair and equal basis by Small and Medium Enterprises (“SME”s) in this Competition. SMEs that believe the scope of this Competition is beyond their technical or business capacity are encouraged, subject to paragraph 2.5, to explore the possibilities of forming relationships with other SMEs or with larger enterprises. Through such relationships they can participate and contribute to the successful implementation of any Services Contract
• [4.] Exit Strategy Approach to Transition of Services to another contractor upon the expiration of the contract (300 marks) Appendix 1: Requirements and Specifications 300 180 (60%) 3 %

4. Eligibility & selection criteria

• Turnover requirement — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.; e required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €13,000,000 Public Liability €6,500,000 Professional Indemnity €2,000,000 Cyber Liability €1,000,000 * + 1; es in place Insurance Type Level required if successful Level in Place Details of Any Excess Renewal Date Employers Liability €13,000,000 € Public Liability €6,500,000 € Professional Indemnity €2,000,000 € Cyber Liability €1,000,000 € AND I conf
• Certifications — not specified for this tender
• Past experience — not specified for this tender
• Personnel — not specified for this tender
• Geographic / facility constraints — not specified for this tender Additional binding lines surfaced in the deterministic extract:
• — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• e required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €13,000,000 Public Liability €6,500,000 Professional Indemnity €2,000,000 Cyber Liability €1,000,000 * + 1
• es in place Insurance Type Level required if successful Level in Place Details of Any Excess Renewal Date Employers Liability €13,000,000 € Public Liability €6,500,000 € Professional Indemnity €2,000,000 € Cyber Liability €1,000,000 € AND I conf

5. Award criteria & scoring

6. Submission requirements

• Method statement / response document (template/page limits) — Appendix 1 questionnaire/PQQ response was required.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — ESPD/declaration/statement-of-confirmation language was present.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• 2.20 Site Visit 14
• Appendix 1: Requirements and Specifications 22
• Appendix 2: Pricing Schedule 23
• Appendix 3: Tenderers’ Statement 24
• Appendix 4: Declaration as to Personal Circumstances of Tenderer 26
• Appendix 5: Services Contract 29

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 12 months. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• Title: Request for Tender for Fixed Voice, SIP, VOIP and Hosted Services
• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• e required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €13,000,000 Public Liability €6,500,000 Professional Indemnity €2,000,000 Cyber Liability €1,000,000 * + 1
• NOW IT IS HEREBY AGREED in consideration of the sum of €2.00 (the receipt of which is hereby acknowledged by the Contractor) as follows:
• right to extend the Term for a period or periods of up to [12 months] with a maximum of [2] such extension o
• tinues for [10] calendar days either Party may terminate at 14 days’ notice
• either Party may terminate at 14 days’ notice
• breach(es) (if the breach(es) are capable of remedy) within 30 days after receipt of a request in writing f

9. Risks, red flags & unusuals

• Qualification gate: the deterministic extract included a turnover threshold line (— use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.), which can materially narrow bidder pool composition.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — mid-sized to large specialist with formal QA/compliance process.
• Consortium / sub-contracting — allowed or addressed in the extracts (Appendix references and reliance provisions).
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: RFT Fixed Line Services 20022026.docx, 2.15 Industry Terms

[RFT Fixed Line Services 20022026.docx, Appendix 3

[RFT Fixed Line Services 20022026.docx.

• eTenders CFT / notice reference: not specified in extract.
• Clarification contact / portal: eTenders message portal (email not surfaced in extract).
• Key attachments to prioritise: 13. Notices

[RFT Fixed Line Services 20022026.docx, Appendix 6

[RFT Fixed Line Services 20022026.docx, RFT Fixed Line Services 20022026.docx] ![Houses of the Oireachtas logo](data:image/.