Provision of ICT Managed Service for Fold Housing

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

FOLD Housing Association Ireland ran this procurement for “Provision of ICT Managed Service for Fold Housing” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• Title: Provision of ICT Managed Service for Fold Housing
• The successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Employer’s Liability €6.5 million limit for any one claim or series of cl
• the proposed Services Contract may amount (before discounts) to some €300,000 (excl
• The cloud platform must be ISO 27001 compliant
• *The cloud platform must be ISO 27001 compliant
• 36 The TRD states that “The cloud platform must be ISO 27001 compliant” and requests certification details including certification body, ver
• ISO 27001 certification of the service provider would be desirable
• platform must be ISO 27001 compliant
• ses? The transition must be completed by 1 May 2026 to ensure continuity of service when the current contract expires
• tion (the “Services Contract”) will be issued for a term of 36 months (“the Term”)
• ontinuity) states that “Backup services cover approximately 85 user mailboxes
• Backup services cover approximately 85 user mailboxes Non-binding monetary references in the source were treated as context only and were not used as qualification thresholds.

3. Background & buyer context

The buyer context reflected a formal Irish public-procurement route, with pre-qualification used to control entry into the tender stage.

• Policy to be on a “claims occurring” basis Public Liability €6.5 million limit for any one claim or series of cl
• Policy to be on a “claims made” basis Cyber Insurance €2 million limit in the aggregate per insurance ye
• Contracting Authority policy seeks to encourage participation on a fair and equal basis by
• Policy to be on a “claims occurring” basis

4. Eligibility & selection criteria

• Turnover requirement — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.; The successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Employer’s Liability €6.5 million limit for any one claim or series of cl; Policy to be on a “claims occurring” basis Public Liability €6.5 million limit for any one claim or series of cl
• Certifications — not specified for this tender
• Past experience — not specified for this tender
• Personnel — not specified for this tender
• Geographic / facility constraints — not specified for this tender Additional binding lines surfaced in the deterministic extract:
• — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• The successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Employer’s Liability €6.5 million limit for any one claim or series of cl
• Policy to be on a “claims occurring” basis Public Liability €6.5 million limit for any one claim or series of cl
• Product Liability (Not applicable) Professional Indemnity €2 million limit in the aggregate per insurance ye
• Policy to be on a “claims made” basis Cyber Insurance €2 million limit in the aggregate per insurance ye
• Tenderers must have achieved a minimum annual turnover of at least €2m for each of the past three financial y

5. Award criteria & scoring

6. Submission requirements

• Method statement / response document (template/page limits) — Appendix 1 questionnaire/PQQ response was required.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — ESPD/declaration/statement-of-confirmation language was present.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• [FHA ICT Services RFT final.pdf] Fold Housing: ICT Managed Service
• Declaration as to Personal Circumstances of Tenderer
• the provision of the services as described in Appendix 1 to this RFT (the “Services”).
• [FHA ICT Services RFT final.pdf] for ensuring operational efficiency, service continuity and user satisfaction.
• [FHA ICT Services RFT final.pdf] their social and economic benefits.
• [FHA ICT Services RFT final.pdf] successful Tenderer.

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 36 months. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• The successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Employer’s Liability €6.5 million limit for any one claim or series of cl
• NOW IT IS HEREBY AGREED in consideration of the sum of €2.00 (the receipt of which is hereby
• tion (the “Services Contract”) will be issued for a term of 36 months (“the Term”)
• reserves the right to extend the Term for periods of up to 12 months with a maximum of TWO such extensions o
• ontinues for 14 calendar days either Party may terminate at 14 days notice
• of remedy) within 30 days after receipt of a
• of remedy) within 30 days after receipt of a request in writing f

9. Risks, red flags & unusuals

• Qualification gate: the deterministic extract included a turnover threshold line (— use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.), which can materially narrow bidder pool composition.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — mid-sized to large specialist with formal QA/compliance process.
• Consortium / sub-contracting — allowed or addressed in the extracts (Appendix references and reliance provisions).
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: FHA ICT Services RFT final.pdf, RFT refers) Requirement: Tenderers must have achieved a minimum annual turn, RFT, Tenderers must achieve a minimum of 60% of the marks available for eac.
• eTenders CFT / notice reference: not specified in extract.
• Clarification contact / portal: eTenders message portal (email not surfaced in extract).
• Key attachments to prioritise: RFT and the 42 backup, RFT final.pdf] Fold Housing: ICT Managed Service, Appendix 1:.