Request for Tenders for the establishment of a Single Member Framework Agreement for the Provision of ICT Managed Services 2026-30

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

Commission for Regulation of Utilities ran this procurement for “Request for Tenders for the establishment of a Single Member Framework Agreement for the Provision of ICT Managed Services 2026-30 [609]” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• Title: Request for Tenders for the establishment of a Single Member Framework Agreement for the Provision of ICT Managed Services 2026-30 [609]
• applicable procurement rules or guidance) less than €5,000, the Service Provider
• (currently, at the same of this Agreement, €50,000), the Service Provider shall:
• €50,000), the Service Provider shall inform CRU, in which case CRU shall provide
• The Service Provider must have at least, the following resources available across Levels
• ch procurement is concerned? Establishment of a Single Member Framework Agreement for the Provision of ICT Managed Services 2026-30
• uest for Tenders (RFT) for the establishment of a Single Member Framework Agreement for the Provision of** ICT Managed Services 2026-30 **C
• Request for Tenders for the establishment of a Single Member Framework Agreement for the Provision of ICT Managed Services 2026-30
• Re: Establishment of a Single Member Framework Agreement for the Provision of ICT Managed Services 2026-30 CRU Ref: 01
• : Establishment of a Single Member Framework Agreement for the Provision of ICT Managed Services 2026-30 CRU Ref: 01
• authorised individuals with an out of hours number and ensure service engineers are
• Support for ISO27001/Cyber Fundamentals readiness, including alignment Non-binding monetary references in the source were treated as context only and were not used as qualification thresholds.

3. Background & buyer context

The buyer context reflected a formal Irish public-procurement route, with pre-qualification used to control entry into the tender stage.

• Support for ISO27001/Cyber Fundamentals readiness, including alignment
• with Best Industry Practice, of all programmes, Data
• interpreted by a reasonably skilled programmer into
• validly existing and in good standing under the laws of its country of

4. Eligibility & selection criteria

• Turnover requirement — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.; 1 public liability insurance with minimum cover of six million five hundred thousand euro €6.5 million for each and every claim; 28; 2 employer’s liability insurance with minimum cover of thirteen million euro €13 million for each and every claim; 28
• Certifications — 2 employer’s liability insurance with minimum cover of thirteen million euro €13 million for each and every claim; 28
• Past experience — not specified for this tender
• Personnel — not specified for this tender
• Geographic / facility constraints — 1 public liability insurance with minimum cover of six million five hundred thousand euro €6.5 million for each and every claim; 28; 2 employer’s liability insurance with minimum cover of thirteen million euro €13 million for each and every claim; 28; 3 professional indemnity insurance with minimum cover of two million five hundred thousand euro €2.5 million for each and every claim (which profes Additional binding lines surfaced in the deterministic extract:
• — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• 1 public liability insurance with minimum cover of six million five hundred thousand euro €6.5 million for each and every claim; 28
• 2 employer’s liability insurance with minimum cover of thirteen million euro €13 million for each and every claim; 28
• 3 professional indemnity insurance with minimum cover of two million five hundred thousand euro €2.5 million for each and every claim (which profes
• 4 Cyber liability insurance with minimum cover of one million euro €1,000,000 for each and every claim 28
• Employer’s Liability €13 million limit for any one claim or series of claims arising out of a single occurrence, per insurance year Public Liability €6.5 million limit for any one claim or series of cl

5. Award criteria & scoring

6. Submission requirements

• Method statement / response document (template/page limits) — not specified in extract.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — not specified in extract.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• address and contact number as well as a portal for end users to log tickets
• [011-03-609 OJEU RFT ICT MSP Appendix 5 Services Framework Agreement.pdf] Appendix 5
• [011-03-609 OJEU RFT ICT MSP Appendix 5 Services Framework Agreement.pdf] .
• [011-03-609 OJEU RFT ICT MSP Appendix 5 Services Framework Agreement.pdf] to whom its functions
• B. The Service Provider submitted a Tender in response to the RFT.
• [011-03-609 OJEU RFT ICT MSP Appendix 5 Services Framework Agreement.pdf] PRETATION

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 3 months. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• In consideration of the payment of €1.00 and for other good and valuable
• extension of the Term) is in the order of approximately: up to a sum in the order of €3.5 million (excl
• NOW IT IS HEREBY AGREED in consideration of the sum of €2.00 (the receipt of which is
• imately 200 staff, with potential growth up to a maximum of 400 users over the contract term
• a 12–24 month improvement roadmap with KPIs and quant
• issued for a term of 24 months (“Term”)
• PART 6 – INSURANCE, LIABILITY AND TERMINATION

9. Risks, red flags & unusuals

• Qualification gate: the deterministic extract included a turnover threshold line (— use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.), which can materially narrow bidder pool composition.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — mid-sized to large specialist with formal QA/compliance process.
• Consortium / sub-contracting — allowed or addressed in the extracts (Appendix references and reliance provisions).
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: [2
• uest for Tenders (RFT) for the establishment of a Single Member Framework Agreement for the Provision of** ICT Managed Services 2026-30 **C
• volved in any other Tenderer’s Tender, for example, as a member and/or proposed subcontractor(s)
• Request for Tenders for the establishment of a Single Member Framework Agreement for the Provision
• Request for Tenders for the establishment of a Single Member Framework Agreement for the Provision of ICT Managed Services 2026-30
• Re: Establishment of a Single Member Framework Agreement for the Provision of ICT Managed Services 2026-30 CRU Ref: 01
• : Establishment of a Single Member Framework Agreement for the Provision of ICT Managed Services 2026-30 CRU Ref: 01
• Request for Tenders for the establishment of a Single Member Framework
• Member Framework Agreement for the Provision of ICT
• Regulation (GDPR), S.I. No. 336/2011 – European
• address and contact number as well as a portal for end users to log tickets
• authorised individuals with an out of hours number and ensure service engineers are
• Cyber awareness training for all staff, delivered by qualified MSP resources as
• Support for ISO27001/Cyber Fundamentals readiness, including alignment
• The Framework Member appointed to the Framework is the Service Provider
• an SOW to the Framework Member following consideration of the
• Member and/or any or all of its subcontractors of any tier for that SOW;
• Interest in Cyber Essentials? For organisations in
• It is expected that Cyber Essentials will be
• ent C applies to 011-03-609: Establishment of a Single Member Framework Agreement for the Provision of CT Managed Services 2026-30
• ent B applies to 011-03-609: Establishment of a Single Member Framework Agreement for the Provision of ICT Managed Services 2026-30
• a Single Member Framework Agreement for
• Procurement Regulations means S.I. No. 284/2016 European Union (Award of Public
• Services comprise a Single Member Framework Agreement for the provision of ICT

Geographic constraints

• respond to email and/or voice messages within 30 minutes where

Deadline phrases

• 00 noon on 3rd March 2026
• 00 on 16 February 2026
• 00 noon 3 March 2026
• not later than 12 noon local Irish time on 16 February 2026 or such revised date as is published by the Contracting Authority on
• not later than 12 noon local Irish time on 3 March 2025,
• 00 hours local time on 16 February 2026 (or such later date published by

Scale / volume phrases

• MHC-39456899-1 provider of some or all of the services, tasks a
• required to provide the CRU ICT Manager with a minimum of 60 days’ notice of any
• The Service Provider must provide CRU with a 24/7 365 day per year Managed
• 15 User Definition
• 3 months) should be counted as full users for
• 24 months?
• Band A 1–275 users
• Band B 276 – 350 users
• Band C 351– 450 users
• imately 200 staff, with potential growth up to a maximum of 400 users over the contract term
• Band A 1–275 users <insert amount> <insert amount – an
• Band B 276–350 users <insert amount> <insert amount – an
• Band C 350–450 users <insert amount> <insert amount – an
• ent / SOW and will be set on an annual basis for the next 12 months
• a 12–24 month improvement roadmap with KPIs and quant
• issued for a term of 24 months (“Term”)
• of up to a total of 24 Months with a maximum of 1 (one) such extensio
• that all prices quoted in the Tender will remain valid for 160 days commencing from the Tender Deadline
• All Tenders must remain open and valid for 160 days from the date for submission
• ilst Tenders are only required to remain open and valid for 160 days from the date
• will be notified to the service provider, 30 days
• will be notified to the service provider, 30 days in advance
• required to provide the CRU ICT Manager with a minimum of 60 days’
• change control process, 30 days prior to any such change
• The top 5 users reporting issues; and

TENDER DOCUMENTS [011-03-609 OJEU RFT ICT MSP Appendix 5 Services Framework Agreement.pdf, 011-03-609 OJEU RFT ICT MSP Appendix 5 Services Framework Agreement.pdf, 011-03-609 OJEU RFT ICT MSP.pdf.

• eTenders CFT / notice reference: contract notice, pre-qualification questionnaire,.
• Clarification contact / portal: eTenders message portal (email not surfaced in extract).
• Key attachments to prioritise: RFT) for the establishment of a Single Member Framework Agreement for the Provision, RFT ICT MSP Appendix 5 Services Framework Agreement.pdf] Appendix 5, RFT ICT MSP Appendix 5 Services Framework Agreement.pdf] ..