Tender for Supply and Support of Client Devices
Deadline
20 Feb
20 Feb 2026
Deadline
20 Feb
Trócaire invites tenders for the supply of various client devices, including laptops and mobile phones, along with after-sales support. Suppliers must demonstrate their capability to meet technical specifications and provide a robust online ordering system.
Must-haves
Fail any = disqualifiedProposed devices must meet the minimum specifications as set in paragraph 4.1.
Annual turnover of minimum 500000.
At least 5 years demonstrated experience in supplying required devices and services.
References from at least 2 clients within the past 3 years.
Acceptance of Trócaire’s General Terms & Conditions of Procurement and Trócaire’s Supplier Code of Conduct.
Can you bid?
Minimum turnover
€500,000
Background
The scope of work includes supplying a variety of client devices such as laptops and mobile phones, ensuring they meet specified technical requirements. Additionally, the contractor will provide after-sales support, including warranty services and local repair options. An online ordering system for decentralized purchasing by country offices is also required. The contract will span 3 to 5 years, depending on performance, and may involve multiple suppliers.
What this involves
Trócaire is looking to establish a framework agreement for the supply of client devices, which includes laptops, mobile phones, and accessories, along with comprehensive after-sales support. The contractor will be responsible for ensuring that all devices meet the minimum specifications outlined in the tender, providing a detailed description of the online ordering portal, and managing the logistics of delivery to various international locations. The contractor must also outline warranty services, after-sales support, and the process for enrolling devices with Microsoft Intune. Furthermore, the contractor should provide details on imaging and deployment services, as well as any subcontracting arrangements.
Scoring
Technical Compliance
Cost Effectiveness
Online Ordering System
Delivery
Warranty and Aftersales Support
Previous Experience in Supplying INGOs
Sustainability and Environmental Considerations
Lots (1)
Provision of laptops, mobile phones, and other client devices, including warranty and after-sales support, to Trócaire's offices globally.
Documents (2)
RFT Trócaire HQ - Client Devices - 01.2026.pdf
358.1 KB · RFT / Invitation to Tender
Appendix A - Trócaire Supplier DPIS Assessment Questionnaire.docx
27.5 KB · Appendix / Annex
Original notice text
Trócaire is seeking to award one or multiple framework agreements for the supply of various client devices over a multi-annual period of 3 to 5 years. Below detailed devices are to be included in the scope of the agreement but the specifications might evolve and the scope might be slightly expanded over the time of the agreement depending the needs of Trócaire. Details in RFT document attached.
AI analysis updated 4 months, 1 week ago
Deadline
20 Feb
Buyer
TrócaireLocation
Trócaire headquarters in Maynooth, Ireland, and other global offices
Procedure
Open
Clarification
07 Feb 2026
eTenders ID
7353106
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