CFT for the provision of CRM Support Services

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

Department of Further and Higher Education Research Innovation and Science ran this procurement for “CFT for the provision of CRM Support Services” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• Title: CFT for the provision of CRM Support Services
• The successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Employer’s Liability €12.7 million limit for any one claim or series of cl
• the proposed Services Contract may amount to some €1,400,000 (excl
• profile, you may enter €0 for the Platform
• The cloud platform must be ISO 27001 compliant
• *The cloud platform must be ISO 27001 compliant
• The cloud platform must be ISO 27001
• ISO 27017 (Cloud-specific security controls for protecting cloud services)
• tion (the “Services Contract”) will be issued for a term of 60 months (“the Term”)
• 24-48 hours for L1 support, 2 days L2
• Services Contract (Separate Document)
• economic operators (“Tenderers”) for the provision of the services as described in Appendix Non-binding monetary references in the source were treated as context only and were not used as qualification thresholds.

3. Background & buyer context

The buyer context reflected a formal Irish public-procurement route, with pre-qualification used to control entry into the tender stage.

• Policy to be on a “claims occurring” basis Public Liability €6.5 million limit for any one claim or series of cl
• Policy to be on a “claims made” basis Cyber Insurance €2 million limit in the aggregate per insurance ye
• Contracting Authority policy seeks to encourage participation on a fair and equal basis by
• Policy to be on a “claims occurring” basis

4. Eligibility & selection criteria

• Turnover requirement — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.; The successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Employer’s Liability €12.7 million limit for any one claim or series of cl; Policy to be on a “claims occurring” basis Public Liability €6.5 million limit for any one claim or series of cl
• Certifications — not specified for this tender
• Past experience — not specified for this tender
• Personnel — not specified for this tender
• Geographic / facility constraints — not specified for this tender Additional binding lines surfaced in the deterministic extract:
• — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• The successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Employer’s Liability €12.7 million limit for any one claim or series of cl
• Policy to be on a “claims occurring” basis Public Liability €6.5 million limit for any one claim or series of cl
• Product Liability (Not applicable) Professional Indemnity €2.5 million limit in the aggregate per insurance ye
• Policy to be on a “claims made” basis Cyber Insurance €2 million limit in the aggregate per insurance ye
• Tenderers must have achieved a minimum annual turnover of at least €2.5m for each of the past three financial y

5. Award criteria & scoring

6. Submission requirements

• Method statement / response document (template/page limits) — not specified in extract.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — ESPD/declaration/statement-of-confirmation language was present.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• Approximately 200 users with access to the portal and 100 using
• Declaration as to Personal Circumstances of Tenderer
• economic operators (“Tenderers”) for the provision of the services as described in Appendix
• [IEFAS CRM RFT final.pdf] “Competition”) will be conducted in accordance
• [IEFAS CRM RFT final.pdf] be included in their proposals to maximise the social and economic
• supplier of the etenders.gov.ie website, for the purposes of the participation of the

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 60 months. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• The successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Employer’s Liability €12.7 million limit for any one claim or series of cl
• NOW IT IS HEREBY AGREED in consideration of the sum of €2.00 (the receipt of which is hereby
• tion (the “Services Contract”) will be issued for a term of 60 months (“the Term”)
• reserves the right to extend the Term for periods of up to 12 months with a maximum of TWO such extensions o
• ontinues for 14 calendar days either Party may terminate at 14 days notice
• of remedy) within 30 days after receipt of a request in writing f
• For the Term and for a period of 12 months thereafter (and save in respect of publ

9. Risks, red flags & unusuals

• Qualification gate: the deterministic extract included a turnover threshold line (— use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.), which can materially narrow bidder pool composition.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — mid-sized to large specialist with formal QA/compliance process.
• Consortium / sub-contracting — allowed or addressed in the extracts (Appendix references and reliance provisions).
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: IEFAS CRM RFT final.pdf, RFT refers) Requirement: Tenderers must have achieved a minimum annual turn, RFT, Tenderers must achieve a minimum of 60% of the marks available for eac.
• eTenders CFT / notice reference: not specified in extract.
• Clarification contact / portal: eTenders message portal (email not surfaced in extract).
• Key attachments to prioritise: RFT final.pdf] Page 1, Appendix 1:, Appendix 2:.