Hosted PBX Voice over IP Services

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

National Library of Ireland ran this procurement for “Hosted PBX Voice over IP Services” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• Title: Hosted PBX Voice over IP Services
• rity estimates that the expenditure on the Services to be covered by the proposed Service Contract may amount to some €150k (excl
• Minimum Requirement 2: Tenderers must be able to supply a statement of overall turnover and turnover concerning the services covered by the contract during a period which may be no more than the last three financial yea
• Minimum Requirement 1: Tenderers must declare by way of ESPD that they have successfully delivered a minimum of three (3) contracts of a similar nature to the Services required in Appendix 1 in the last five (5) years
• Minimum Requirement 2: Tenderers must provide the following supporting documentation
• : Tenderers must declare by way of ESPD that they have successfully delivered a minimum of three (3) contracts of a similar nature to the Services required in Appendix 1 in the last five (5) years
• Minimum Requirement 2: Tenderers must provide the following supporting documentation in their Tender response document
• Details of a successful delivery of a minimum of three (3) contracts of a similar nature to the Services required in Appendix 1 of this RFT in the last five (5) years
• Minimum Requirement 1: Tenderers are required to provide details in terms of supporting documentation/evidence of certification to an internationally recognised standard for information security management (e
• rer shall be required to supply its Tax Clearance Access Number and Tax Reference Number to facilitate online verification of their tax status by
• [RFT NLIDC25007 Provision of Hosted PBX Voice over IP Services.docx] Request for Tenders dated
• Prior to and as a condition of award of any Services Contract, the successful Tenderer shall be required to designate a single entity who will carry overall responsibility for the Services Contract (the “Prime Contractor”), irrespective of whether or not tasks Non-binding monetary references in the source were treated as context only and were not used as qualification thresholds.

3. Background & buyer context

The buyer context reflected a formal Irish public-procurement route, with pre-qualification used to control entry into the tender stage.

• 5.1 If applicable, notifying parties should list and substantiate any possible positive effects on the development of the relevant subsidised economic activity on the internal market. Notifying parties should also list and substantiate any other positive effects of the foreign subsidies, such as broader positive effects in relation to the relevant policy objectives, in particular those of the Union, and specify when and where those effects have or are expected to take place. Notifying parties should provide a description of each of those positive effects.
• [RFT NLIDC25007 Provision of Hosted PBX Voice over IP Services.docx] effects in relation to the relevant policy objectives, in particular those of the Union, and specify when and where those effects have or are expected to take place. Notifying parties should provide a description of each of those positive effects.

4. Eligibility & selection criteria

• Turnover requirement — not specified for this tender
• Insurance — not specified for this tender
• Certifications — not specified for this tender
• Past experience — not specified for this tender
• Personnel — not specified for this tender
• Geographic / facility constraints — not specified for this tender

5. Award criteria & scoring

6. Submission requirements

• Method statement / response document (template/page limits) — Appendix 1 questionnaire/PQQ response was required.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — ESPD/declaration/statement-of-confirmation language was present.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• Appendix 3A: Schedule C – Declaration of non-notifiable foreign financial contributions (valued between €200,000 and €999,000 in the last three years preceding the declaration)
• 2022/2560 and where the notifying party has been in receipt of foreign financial contributions which are valued between €200,000 and €999,000 in the last three (3) years preceding the declaration
• For reporting of foreign financial contributions which are of a value between €200,000 and €999,000 in the last three (3) years preceding the declaration
• Appendix 3A: Schedule D – Declaration of non-notifiable foreign financial contributions (valued between €1,000,000 and €3,999,000 in the last three years preceding the declaration)
• 2022/2560 and where the notifying party has been in receipt of foreign financial contributions which are valued between €1,000,000 and €3,999,000 in the last three (3) years preceding the declaration
• For reporting of foreign financial contributions which are of a value between €1,000,000 and €3,999,000 in the last three (3) years preceding the declaration, to include all non-notif

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 12 months. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• Title: Hosted PBX Voice over IP Services
• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• 2022/2560 and where the notifying party has been in receipt of foreign financial contributions which are valued between €200,000 and €999,000 in the last three (3) years preceding the declaration
• 2022/2560 and where the notifying party has been in receipt of foreign financial contributions which are valued between €1,000,000 and €3,999,000 in the last three (3) years preceding the declaration
• Minimum Requirement 1: Tenderer(s) must provide a Bank Reference, that is the Tenderer’s principal account (in the name of the company tendering) in good standing, not more than three (3) months old prior to the date th
• Minimum Requirement 1: Tenderers are required to provide details in terms of supporting documentation/evidence of certification to an internationally recognised standard for information security management (e
• r Device Description Unit Cost \n(ex VAT) Notional number for evaluation Net Total \n(ex VAT) VAT Rate Gross Total \n(inc VAT)
• [insert number]calendar days either Party may terminate at 14 days notice

9. Risks, red flags & unusuals

• Numeric qualification gates were only partially visible, so eligibility certainty required full pack review.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — specialist operator with compliant procurement governance and evidencable experience.
• Consortium / sub-contracting — allowed or addressed in the extracts (Appendix references and reliance provisions).
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: RFT NLIDC25007 Provision of Hosted PBX Voice over IP Services.docx, To be completed by notifying parties where the value of the procurement procedure is equal to or greater than the financial thresholds in Article 28 of Regulation (EU) 2022

[RFT NLIDC25007 Provision of Hosted PBX Voice over IP Services.docx, To be completed by notifying parties

[RFT NLIDC25007 Provision of Hosted PBX Voice over IP Services.docx.

• eTenders CFT / notice reference: not specified in extract.
• Clarification contact / portal: eTenders message portal (email not surfaced in extract).
• Key attachments to prioritise: Appendix 3A: Schedule C – Declaration of non-notifiable foreign financial contributions, Appendix 3A: Schedule D – Declaration of non-notifiable foreign financial contributions, RFT Using the Minimum Turnover Requirements template table below, Tenderers must su.