Tender for the Provision of a backup Solution for MTU Microsoft Office 365 tenant including EntraID Configuration

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

Munster Technological University. ran this procurement for “Tender for the Provision of a backup Solution for MTU Microsoft Office 365 tenant including EntraID Configuration” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• , ISO 14001) or adherence to sustainability frameworks that guide their business operations
• Munster Technological University is seeking tenders from competent service providers for the supply of a backup solution for our Microsoft Office 365 tenant including EntraID configuration.
• The University requests proposals for the supply, implementation and ongoing support of a SaaS backup & recovery solution to protect the data and configuration on its Microsoft 365 environment, including Exchange Online, OneDrive for Business, SharePoint Online, Teams, M365 Groups, Public Folders, and identity/tenant configuration in Entra ID.
• Backup of all defined workloads in the Microsoft 365 tenant (see “Non-functional / Integration” Section in Appendix 1)
• Backup of the Entra ID / Azure AD tenant configuration, applications & registrations, conditional access policies, roles, service principals (where supported)
• Support for retention policies, immutability, versioning, archiving and e-discovery.
• Support for dedicated service accounts and connectors in Microsoft 365 / Entra ID with least privilege design.
• Service Level Agreements (SLAs) for data availability, backup success and recovery time objectives (RTO) / recovery point objectives (RPO).
• Migration/initial load of existing data if required.
• Implementation, testing (including restore testing), training and hand-over to customer.
• It is a requirement that the successful tenderer shall hold for the term of the Services Contract the following insurances
• Is artificial intelligence (AI) integrated into your product/application/solution/service? Non-binding monetary references in the source were treated as context only and were not used as qualification thresholds.

3. Background & buyer context

The buyer context reflected a formal Irish public-procurement route, with pre-qualification used to control entry into the tender stage.

• Minimum Requirement: Copy of Health & Safety Policy must be provided
• Service Level Agreements (SLAs) for data availability, backup success and recovery time objectives (RTO) / recovery point objectives (RPO).
• Migration/initial load of existing data if required.
• Please provide a copy of your Health & Safety Policy which confirms that your firm complies with current Health & Safety legislation.

4. Eligibility & selection criteria

• Turnover requirement — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.; End of Document Registration Number Access Code Type of Insurance Minim Limit of Indemnity Public Liability Minimum Limit of Indemnity Required is €6.5m Employers Liability Minimum Limi; 0m Professional Indemnity Minimum Limit of Indemnity Required is €1.3m Products Liability Minimum Limit
• Certifications — not specified for this tender
• Past experience — not specified for this tender
• Personnel — not specified for this tender
• Geographic / facility constraints — not specified for this tender Additional binding lines surfaced in the deterministic extract:
• — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• End of Document Registration Number Access Code Type of Insurance Minim Limit of Indemnity Public Liability Minimum Limit of Indemnity Required is €6.5m Employers Liability Minimum Limi
• 0m Professional Indemnity Minimum Limit of Indemnity Required is €1.3m Products Liability Minimum Limit
• 5m Cyber Liability Insurance Minimum Limit of Indemnity Required is €2.5m Name of Organisation Conta

5. Award criteria & scoring

6. Submission requirements

• Method statement / response document (template/page limits) — Appendix 1 questionnaire/PQQ response was required.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — ESPD/declaration/statement-of-confirmation language was present.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• Value: not disclosed (eTenders placeholder)
• Minimum Requirement: Appendix 9 must be completed and provided if AI or AI Components are used
• Backup of all defined workloads in the Microsoft 365 tenant (see “Non-functional / Integration” Section in Appendix 1)
• Full details can be found in Appendix 1: Requirements and Specifications.
• Responses received from tenderers in respect of each point set out in Appendix 1 (Requirements & Specifications) will be scored against the award criteria. The best pricing proposal submitted in Appendix 2 – Pricing Schedule will be awarded the highest score and all other tender
• Responses received from tenderers in respect of each point set out in Appendix 1 (Requirements & Specifications) will be scored against the award criteria. The best pricing proposal submitted in Appendix 2 – Pricing Schedule will be awarded the highest score and all other tenderers will be awarded pro rata scores to two decimal places based on the relative competitiveness of their fee proposal.

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 3 months. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• NOW IT IS HEREBY AGREED in consideration of the sum of €2.00 (the receipt of which is hereby acknowledged by the Contractor) as follows:
• Payment terms are 45 days from the date of invoice
• breach(es) (if the breach(es) are capable of remedy) within 30 days after receipt of a request in writing f
• For the Term and for a period of 12 months thereafter (and save in respect of publ
• Backup of the Entra ID / Azure AD tenant configuration, applications & registrations, conditional access policies, roles, service principals (where supported)
• Service Level Agreements (SLAs) for data availability, backup success and recovery time objectives (RTO) / recovery point objectives (RPO).
• The contract will initially be offered for 3 years with the option to extend same by 2 x 12-month extensions. The contract will be for a maximum duration of 5 years.

9. Risks, red flags & unusuals

• Qualification gate: the deterministic extract included a turnover threshold line (— use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.), which can materially narrow bidder pool composition.
• Contract value was not disclosed in metadata, creating uncertainty on margin, resourcing, and financing assumptions.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — mid-sized to large specialist with formal QA/compliance process.
• Consortium / sub-contracting — allowed or addressed in the extracts (Appendix references and reliance provisions).
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: RFT Backup Solution for Office365 and EntraID_FINAL_updated 18.11.25.docx, Appendix 9 must be completed and provided if AI or AI Components are used, RFT Backup Solution for Office365 and EntraID_FINAL_updated 18.11.25.docx] Introduc.
• eTenders CFT / notice reference: not specified in extract.
• Clarification contact / portal: eTenders message portal (email not surfaced in extract).
• Key attachments to prioritise: Appendix 1), RFT Backup Solution for Office365 and EntraID_FINAL_updated 18.11.25.docx] covery., Appendix 1: Requirements and Specifications..