Establishment of a Single Party framework agreement for the provision of a Digital Services and CRM Platform

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

Cork County Council ran this procurement for “Establishment of a Single Party framework agreement for the provision of a Digital Services and CRM Platform” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• Title: Establishment of a Single Party framework agreement for the provision of a Digital Services and CRM Platform
• TAL CONSIDERATIONS Weighting: 5% (Maximum 500 marks, Minimum marks 300) Minimum requirement to remain eligible in the competition: Applicants will be assessed on their approach to reducing the environmental footprint of service delivery and platform hosting, with reference to Green Public
• Establishment of a Single Party framework agreement for Establishment of a Single Party framework agreement for the provision of a Digital Services and CRM Platform Initial contract: 2 years
• Title of Procurement Establishment of a Single Party framework agreement for the provision of a Digital Services and CRM Platform. Initial contract: 2 years
• [Cork_County_Council_CRM_PQQ_2025.docx] Cork County Council proposes to engage in a competitive process for the establishment of a Single Party framework agreement for a Digital Services and CRM Platform. Initial contract: 2 years
• It is emphasised that a framework agreement constitutes no guarantee to purchase a specific quantity of services from a particular economic operator. Indeed, the Council reserves the right to operate outside of the framework agreement at its discretion, particularly should it become apparent that doing so would offer greater value for money. Notwithstanding the foregoing, the framework agreement approach has been adopted in order to efficiencies and maximise cost savings over the duration of the framework.
• The appointed contractor will be required to deliver the following services:
• • Provide for the maintenance and ongoing in-house development of a digital service platform that can be rolled out to unlimited staff, elected members and customers and limited number of customer service agents
• • Provide for back-end workflow processing and user-friendly service requests tracking for all users.
• • Provide full two-way communications with internal and external services and line of business solutions.
• • Capture and deliver online service data for inquiry and reporting
• • Host service delivery in an integrated way across all aspects of the platform while complying with GDPR and security and resilience to international standards Non-binding monetary references in the source were treated as context only and were not used as qualification thresholds.

3. Background & buyer context

The extract showed a structured PQQ-to-ITT sequence intended to shortlist capable bidders before full award-stage submission. Programme and policy framing was only partially visible, but continuity and modernisation drivers were evident in the procurement design.

4. Eligibility & selection criteria

• Turnover requirement — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.; nd are asked to note that the following levels will be required for the firm(s) being awarded this contract Insurance Type Required Level Employer’s Liability €13 million Public Liability €6.5 million Professional Indemnity €2; 6 million Cyber Insurance €5 million Product Liability €6.5 Million A5
• Certifications — not specified for this tender
• Past experience — not specified for this tender
• Personnel — not specified for this tender
• Geographic / facility constraints — not specified for this tender Additional binding lines surfaced in the deterministic extract:
• — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• nd are asked to note that the following levels will be required for the firm(s) being awarded this contract Insurance Type Required Level Employer’s Liability €13 million Public Liability €6.5 million Professional Indemnity €2
• 6 million Cyber Insurance €5 million Product Liability €6.5 Million A5

5. Award criteria & scoring

6. Submission requirements

• Method statement / response document (template/page limits) — Appendix 1 questionnaire/PQQ response was required.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — ESPD/declaration/statement-of-confirmation language was present.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• [Cork_County_Council_CRM_PQQ_2025.docx] QUALIFICATION QUESTIONNAIRE
• Issue Date As per eTenders
• Closing Date for Queries As per eTenders
• Submission of Queries Via the messaging portal on eTenders on www.etenders.gov.ie
• Closing Date / Time For receipt of Completed Questionnaires As per eTenders
• Please note that information relating to this Qualification Questionnaire, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie). Registration is free of charge and there is no charge for documents. Please note that The CA cannot accept responsibility for information relayed (or not relayed) via third parties.

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 10 years. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• compliance with applicable environmental standards, such as ISO 14001 or equivalent, and relevant Irish or EU legislation; * Use of innovative techno
• Closing Date / Time For receipt of Completed Questionnaires As per eTenders
• 4.7 Data Protection Legislation 7
• A framework agreement constitutes a means of establishing overall terms and conditions in accordance with which, for a specified duration, individual contracts may or not be awarded.
• It is emphasised that a framework agreement constitutes no guarantee to purchase a specific quantity of services from a particular economic operator. Indeed, the Council reserves the right to operate outside of the framework agreement at its discretion, particularly should it become apparent that doing so would offer greater value for money. Notwithstanding the foregoing, the framework agreement approach has been adopted in order to efficiencies and maximise cost savings over the duration of the framework.
• The framework will have an initial contract duration of two (2) years, with the possibility of extensions at the discretion of the Contracting Authority.
• • Provide a module to allow customers to view and transact and make payments with against business or creditor accounts from enterprise databases on the customer portal

9. Risks, red flags & unusuals

• Qualification gate: the deterministic extract included a turnover threshold line (— use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.), which can materially narrow bidder pool composition.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — mid-sized to large specialist with formal QA/compliance process.
• Consortium / sub-contracting — allowed or addressed in the extracts (Appendix references and reliance provisions).
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: [3
• ngle-party framework agreement, the successful framework member does not have to compete for each new contract
• e original tenders or by consultation with the framework member and invitation to provide a supplementary tender within the constraints laid down
• compliance with applicable environmental standards, such as ISO 14001 or equivalent, and relevant Irish or EU legislation; * Use of innovative techno

Scale / volume phrases

• – however the firm must have been in existence for at least 6 months

TENDER DOCUMENTS Cork_County_Council_CRM_PQQ_2025.docx, Cork_County_Council_CRM_PQQ_2025.docx, APPENDIX 1: QUALIFICATION QUESTIONNAIRE 12.

• eTenders CFT / notice reference: CFT ID 6710578 .
• Clarification contact / portal: eTenders message portal (email not surfaced in extract).
• Key attachments to prioritise: Appendix 1 to this Document. , Appendix 1 to this Document, Applicants should note the following conditions:, Appendix 1. Responses will be scored and ranked, and the top five (5) qualifying Applica.