Request for Tenders for supply of a business continuity mailing solution and associated services for the Office of the Revenue Commissioners

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

Office of the Revenue Commissioners_366 ran this procurement for “Request for Tenders for supply of a business continuity mailing solution and associated services for the Office of the Revenue Commissioners” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• Title: Request for Tenders for supply of a business continuity mailing solution and associated services for the Office of the Revenue Commissioners
• rer shall be required to supply its Tax Clearance Access Number and Tax Reference Number to facilitate online verification of their tax status by
• Request for Tenders for supply of a business continuity mailing solution and associated services for the Office of the Revenue Commissioners
• 3.5 “Proof of Concept” Trial Implementation 21
• [Mailing Solutions RFT.docx] 1. The Office of the Revenue Commissioners (“Revenue Commissioners”) invites responses (“Tenders”) to the Request for Tenders (“RFT”) from economic operators (“Tenderers”) for the supply of Goods as described in Appendix 1 of this RFT, “Requirements and Specifications”, (“the Goods”). The Revenue Commissioners is the Contracting Authority for this public procurement competition (“the Contracting Authority”).
• 2. The title of this RFT is Request for Tender dated 23/09/2025 for business continuity mailing solution and associated services to the Office of the Revenue Commissioners.
• 3. This public procurement competition relates to the supply, installation, commissioning, staff training, ongoing maintenance and support of a Mailing solution.
• The Contracting Authority would refer Tenderers in particular to the provisions of Regulation (EU) 2022/1031 on the access of third country economic operators, goods and services to the Union’s public procurement and concession markets and procedures supporting negotiations on access of Union economic operators, goods and services to the public procurement and concession markets of third countries (International Procurement Instrument – IPI), and to their obligation to comply therewith.
• • In order to submit a Tender to the electronic tender box, Tenderers must ensure that they follow the necessary steps on the eTenders platform to ensure that their tender has been submitted properly, which includes ensuring that the “Submit” button has been clicked. in the event that Tenderers need to modify or change any aspect of their Tender before the Tender Deadline, the Tender in its entirety will need to be re-submitted. Tenderers should be aware that the “Submit” button will be disabled automatically at the Tender Deadline.
• • The names of all subcontractors and/or consortium members who will be involved in the supply of the product;
• [Mailing Solutions RFT.docx] It will be a condition of any contract pursuant to this Competition that the successful Tenderer shall, for the term of such contract, comply with all EU and domestic tax laws. Tenderers are referred to www.revenue.ie for further information. Prior to the award of any contract arising out of this Competition, the successful Tenderer shall be required to supply its Tax Clearance Access Number and Tax Reference Number to facilitate online verification of their tax status by the Contracting Authority. By supplying these numbers, the successful Tenderer acknowledges and agrees that the Contracting Authority has the permission of the successful Tenderer to verify its tax cleared position online.
• • in the case of the Prime Contractor and any Subcontractor on whose capacity the Prime Contractor relies, the Contracting Authority reserves the right to ask Tenderers to submit all or any of the supporting documents specified at paragraph 3.2 below; Non-binding monetary references in the source were treated as context only and were not used as qualification thresholds.

3. Background & buyer context

The buyer context reflected a formal Irish public-procurement route, with pre-qualification used to control entry into the tender stage.

• rs should note that in accordance with Government policy, Purchase Orders for Goods procured by Revenue with a value of €20,000 or greater will be published quarterly in arrears on [www
• [Mailing Solutions RFT.docx] Tenderers should note that in accordance with Government policy, Purchase Orders for Goods procured by Revenue with a value of €20,000 or greater will be published quarterly in arrears on www.revenue.ie. The details will include supplier name, product description and actual value.

4. Eligibility & selection criteria

• Turnover requirement — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.; red to hold for the term of the Framework Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €12.7 million For any one claim or a series of claim; s arising out of a single occurrence Public Liability €6.5 million For any one claim or a series of claim
• Certifications — not specified for this tender
• Past experience — not specified for this tender
• Personnel — not specified for this tender
• Geographic / facility constraints — not specified for this tender Additional binding lines surfaced in the deterministic extract:
• — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• red to hold for the term of the Framework Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €12.7 million For any one claim or a series of claim
• s arising out of a single occurrence Public Liability €6.5 million For any one claim or a series of claim
• s arising out of a single occurrence Product Liability €6.5 million For any one occurrence and in the aggr
• egate per insurance year Professional Indemnity €1 million The requirement in relation to Emp

5. Award criteria & scoring

6. Submission requirements

• Method statement / response document (template/page limits) — Appendix 1 questionnaire/PQQ response was required.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — ESPD/declaration/statement-of-confirmation language was present.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• Please note that all information relating to this tender, including tender documentation, clarifications and changes, will be published on the e-tenders website (www.etenders.gov.ie) only. Registration is free of charge and there is no charge for documents. The Revenue Commissioners will not accept responsibility for information relayed (or not relayed) via third parties. If the RFT is in any way altered or edited, the subsequent tender may be deemed inadmissible.
• Appendix 1 – Requirements and Specifications 22
• Appendix 2 – Pricing Schedule 32
• Appendix 3 – Tenderers’ Statement 36
• Appendix 4 – Declaration as to Personal Circumstances of Tenderer 38
• Appendix 5 – Goods Contract 40

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 8 years. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• Sector: Office Supplies & Equipment
• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• red to hold for the term of the Framework Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €12.7 million For any one claim or a series of claim
• NOW IT IS HEREBY AGREED in consideration of the sum of €2.00 (the receipt of which is hereby acknowledged by the Contractor) as follows:
• r companies that can provide evidence that they * hold an ISO50001 and/or ISO140001 or equivalent certification * Materials used in the equipment
• initial 5 year term of the contract plus the potential 3 x 12 month extension (8 year total)
• initial 5 year term of the contract plus the potential 3 x 12 month extension (8 year total)
• e right to extend the Term for a period or periods of up to 12 months with a maximum of 3 such extensions per

9. Risks, red flags & unusuals

• Qualification gate: the deterministic extract included a turnover threshold line (— use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.), which can materially narrow bidder pool composition.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — mid-sized to large specialist with formal QA/compliance process.
• Consortium / sub-contracting — allowed or addressed in the extracts (Appendix references and reliance provisions).
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: www
• Employer’s Liability €12.7 million For any one claim or a series of claims arising out of a single occurrence
• Public Liability €6.5 million For any one claim or a series of claims arising out of a single occurrence
• Product Liability €6.5 million For any one occurrence and in the aggregate per insurance year
• Professional Indemnity €1 million
• Tenderers must demonstrate an annual turnover equal to or in excess of €750,000 (Ex VAT) for each of the last three financial years or alternatively, if the
• date of establishment was more recent, the equivalent annual turnover of the Tenderer must be equal to or exceed €750,000 (Ex Vat) for each year the Tenderer has been established
• Prices must be to two decimal places and in the following format: €0.00
• liability to the Client under this Agreement whatsoever and howsoever arising shall not under any circumstances exceed €3,000,000 regardless of the number of claims
• NOW IT IS HEREBY AGREED in consideration of the sum of €2.00 (the receipt of which is hereby acknowledged by the Contractor) as follows:

Minimum-level / mandatory phrases

• nderer will be required to furnish evidence to demonstrate that they meet the minimum levels of turnover requested by way of an auditor’s signed statement or audited accounts for the corresponding years
• Insert Station The proposed solution must have a minimum of 1 insert station capable of inserting into C5 and DL envelopes
• (minimum marks required 300) Tenderers must provide certified training for a minimum of 6 Revenue staff following the installation of the proposed solution
• idder(s) will be required to furnish evidence to demonstrate that they meet the minimum levels of turnover requested by way of an external auditor’s statement or audited accounts for the Corresponding years
• The proposed solution must have a minimum of 1 insert station capable of inserting into C5 and DL envelopes
• Tenderers must provide certified training for a minimum of
• Tenderers must provide certified training for a minimum of 6 Revenue staff following the installation of the proposed solution
• 4 for Training for a minimum of 6 Staff

Regulations and standards cited

• File reference number attributed by the contracting authority or contracting entity (if applicable)([[4
• r companies that can provide evidence that they * hold an ISO50001 and/or ISO140001 or equivalent certification * Materials used in the equipment
• name, title, telephone number, postal address, facsimile number and e‐mail address of the nominated contact personnel authorised to represent the
• rer shall be required to supply its Tax Clearance Access Number and Tax Reference Number to facilitate online verification of their tax status by
• • hold an ISO50001 and/or ISO140001 or equivalent certification
• g in possession of the Contractor’s Tax Clearance Access Number and Tax Reference Number to facilitate online verification of their tax status

Geographic constraints

• * Between any of the above tasks within 10 minutes without inserts stations
• * Between any of the above tasks within 20 minutes if insert station is to be used
• • Between any of the above tasks within 10 minutes without inserts stations
• • Between any of the above tasks within 20 minutes if insert station is to be used

Deadline phrases

• 00pm on 20th October 2025
• Tender submission to be uploaded by 29th October 2025 by 12pm

Scale / volume phrases

• initial 5 year term of the contract plus the potential 3 x 12 month extension (8 year total)
• the proposed solution must be capable of 12 hour shifts run 7 days a week
• ed solution must be capable of running on a 12 hour shift x 7 day basis
• This should be for a minimum period of 12 months and cover all machine parts, labour, te
• 3 User interface (500 marks available) (minimu
• The proposed mailing solution must include a warranty for 12 months following installation
• n must be delivered and fully installed within a maximum of 3 months from date of order and a detailed proje
• entation when requested by the Contracting Authority within 5 days
• the Goods Contract and the Confidentiality Agreement within 5 days of being requested to do so by the Cont
• initial 5 year term of the contract plus the potential 3 x 12 month extension (8 year total)
• per year over 8 years and attendance onsite for 3 hours for 10 weekdays per year
• e right to extend the Term for a period or periods of up to 12 months with a maximum of 3 such extensions per
• to further extend the Term for a period or periods of up to 12 months as required over the lifespan of the Go
• n circumstances where no queries are raised within the said 14 day period the invoice shall be deemed acce
• ontinues for 30 calendar days either Party may terminate at 14 days notice
• , without liability for compensation or damages, by serving 3 months written notice to the Contractor
• , without liability for compensation or damages, by serving 6 months written notice to the Client
• breach(es) (if the breach(es) are capable of remedy) within 30 days after receipt of a request in writing f
• For the Term and for a period of 12 months thereafter (and save in respect of publ

TENDER DOCUMENTS [Mailing Solutions RFT.docx, 2.

[Mailing Solutions RFT.docx, Appendix 3 –

[Mailing Solutions RFT.docx.

• eTenders CFT / notice reference: not specified in extract.
• Clarification contact / portal: [email protected].
• Key attachments to prioritise: Mailing Solutions RFT.docx, RFT.docx] , RFT is in any way altered or edited, the subsequent tender may be deemed inadmissib.