IT Service Management (ITSM) Solution for SOLAS

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

SOLAS ran this procurement for “IT Service Management (ITSM) Solution for SOLAS” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• Title: IT Service Management (ITSM) Solution for SOLAS
• VAT) of at least €400,000 relevant to the services outlined in this CfT, for each of the last three (3) f
• VAT) of at least €400,000 relevant to the services outlined in this CfT,
• Requirements and Specifications, to this CfT, (“the Services”). Long Name is SOLAS
• The title of this CfT is Call for Tender for the Provision of an IT Service Management
• This public procurement competition relates to the provision of an IT Service
• 2.3.1 Tenderers should note the terms and conditions of the Services Contract set out in
• the Services Contract by signing the Tenderer’s Statement in Appendix 3. Tenderers
• may not amend the Services Contract.
• involved in the provision of the Services.
• 2.10.6 Any currency variations occurring over the term of the Services Contract shall be
• 2.10.8 Payments for Services provided according to this CfT shall be subject to and made Non-binding monetary references in the source were treated as context only and were not used as qualification thresholds.

3. Background & buyer context

The buyer context reflected a formal Irish public-procurement route, with pre-qualification used to control entry into the tender stage.

• background information and requirements and specifications, Tenderers must form
• fundamentally secure and meets all relevant and applicable
• fundamental flaws or is seriously inadequate or seriously lacks
• Replacement personnel must be of equal or better standing than the existing

4. Eligibility & selection criteria

• Turnover requirement — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.; er Professional Liability €1m limit in the aggregate per insurance year €1m limit in the aggregate per insurance year Public Liability €6.5m for any one claim or series of claims a; 5m for any one claim or series of claims arising out of a single occurrence Employers Liability €12.7 Public Liability €6
• Certifications — not specified for this tender
• Past experience — • Annual Turnover Requirement That they have achieved a Turnover of €400,000 for each of the last 3 years (see Secti
• Personnel — not specified for this tender
• Geographic / facility constraints — not specified for this tender Additional binding lines surfaced in the deterministic extract:
• — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• er Professional Liability €1m limit in the aggregate per insurance year €1m limit in the aggregate per insurance year Public Liability €6.5m for any one claim or series of claims a
• 5m for any one claim or series of claims arising out of a single occurrence Employers Liability €12.7 Public Liability €6
• 5m for any one claim or series of claims arising out of a single occurrence Employers Liability €12.7m for any one claim or series of claims a
• 7m for any one claim or series of claims arising out of a single occurrence Cyber Liability €1m limit in the aggregate per insurance year €1m limit in the aggregate per insurance ye
• ices Contract the following insurances: Insurance Type SOLAS Requirement Professional Liability €1m limit in the aggregate per insurance year Public Liability €6.5m for any one claim or series of claims

5. Award criteria & scoring

6. Submission requirements

• Method statement / response document (template/page limits) — not specified in extract.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — ESPD/declaration/statement-of-confirmation language was present.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• Value: not disclosed (eTenders placeholder)
• [2515-SO-N - ITSM_CfT.pdf] a Data Controller (such term having the meaning given to it in the
• Evaluation Team and the supplier of the etenders.gov.ie website, for the
• a) To submit all documentation that this CfT requires to be submitted with their
• [2515-SO-N - ITSM_CfT.pdf] from the Tenderer; or
• d) To submit the statement required under paragraph 2.4 below; and

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 3 years. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• NOW IT IS HEREBY AGREED in consideration of the sum of €2.00 (the receipt of
• e right to extend the Term for a period or periods of up to 12 months with a maximum of two (2) such extensio
• breach(es) are capable of remedy) within 30 days after receipt of a request in
• For the Term and a period of 12 months thereafter (and save in respect of publ
• SOLAS reserves the right to extend the Term for a period or periods of up to 12
• months with a maximum of two (2) such extension or extensions on the same terms
• this CfT. Tenderers and recipients of this CfT may wish to consult their legal advisers

9. Risks, red flags & unusuals

• Qualification gate: the deterministic extract included a turnover threshold line (— use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.), which can materially narrow bidder pool composition.
• Contract value was not disclosed in metadata, creating uncertainty on margin, resourcing, and financing assumptions.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — mid-sized to large specialist with formal QA/compliance process.
• Consortium / sub-contracting — allowed or addressed in the extracts (Appendix references and reliance provisions).
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: 2515-SO-N - ITSM_CfT.pdf, Appendix 5 to this CfT., Appendix 3. Tenderers.
• eTenders CFT / notice reference: not specified in extract.
• Clarification contact / portal: eTenders message portal (email not surfaced in extract).
• Key attachments to prioritise: Appendix 3 and Declaration as set out in Appendix 4 which, Schedule 7 of the Regulations., Appendix 3, Tenderers confirm that, if.