ICT Managed Services Provider(s) - five lots

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

the Irish Aviation Authority ran this procurement for “ICT Managed Services Provider(s) - five lots” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• Title: ICT Managed Services Provider(s) - five lots
• The successful Tenderer will provide minimum of one full-time on-site Tier 2 intermediate (minimum 4–6 years’ experience) helpdesk support in IAA Dublin Office for onsite helpdesk escalation, service delivery, and project support
• rer shall be required to supply its Tax Clearance Access Number and Tax Reference Number to facilitate online verification of their tax status by
• nderers must provide details of conformance (if any) to the ISO 9000 series or any other equivalent standard or system
• uirement for Project work for up to three service blocks of 20 days each (totalling 60 days annually) for s
• indicative requirement for up to three additional slots of 30 days (totalling 90 days annually) for system
• an indicative requirement for up to two additional slots of 15 days (totalling 30 days annually) for system
• an indicative requirement for up to two additional slots of 30 days (totalling 60 days annually) for system
• 4-6 years’ experience) helpdesk support – 261 days * daily rate NaN NaN NaN NaN
• [RFT Sections 1-3 for ICT Managed Services - 5 Lots.docx]
• ICT Managed Services for (1) IT Operations & Helpdesk (2) Network & Security (3) Security Monitoring (4) Managed Print and (5) Unified Communications (FIVE LOTS).
• Appendix 6 Annex 1 – ICT Managed Services for IT Operations & Helpdesk, Network & Security, Security Monitoring, Managed Print and Unified Communications Non-binding monetary references in the source were treated as context only and were not used as qualification thresholds.

3. Background & buyer context

The extract showed a structured PQQ-to-ITT sequence intended to shortlist capable bidders before full award-stage submission. Programme and policy framing was only partially visible, but continuity and modernisation drivers were evident in the procurement design.

4. Eligibility & selection criteria

• Turnover requirement — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.; l be required to hold for the term of the Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €13,000,000 (thirteen million) Public Liability €6,500,000 (six million five hundred thousand) Professional Indemnity €2,600,000 (two million six hundred thousand euros); Cyber Insurance €1,000,000 (one million euros) 2
• Certifications — l be required to hold for the term of the Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €13,000,000 (thirteen million) Public Liability €6,500,000 (six million five hundred thousand) Professional Indemnity €2,600,000 (two million six hundred thousand euros)
• Past experience — not specified for this tender
• Personnel — not specified for this tender
• Geographic / facility constraints — l be required to hold for the term of the Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €13,000,000 (thirteen million) Public Liability €6,500,000 (six million five hundred thousand) Professional Indemnity €2,600,000 (two million six hundred thousand euros); Cyber Insurance €1,000,000 (one million euros) 2; 2 By signing the Tenderer’s Statement at Appendix 3, Tenderers confirm that, Professional Indemnity €2,600,000 (two million six hundred thousand euros) Cyber Insurance €1,000,000 (one million euros) 2 Additional binding lines surfaced in the deterministic extract:
• — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• l be required to hold for the term of the Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €13,000,000 (thirteen million) Public Liability €6,500,000 (six million five hundred thousand) Professional Indemnity €2,600,000 (two million six hundred thousand euros)
• Cyber Insurance €1,000,000 (one million euros) 2
• 2 By signing the Tenderer’s Statement at Appendix 3, Tenderers confirm that, Professional Indemnity €2,600,000 (two million six hundred thousand euros) Cyber Insurance €1,000,000 (one million euros) 2

5. Award criteria & scoring

6. Submission requirements

• Method statement / response document (template/page limits) — Appendix 1 questionnaire/PQQ response was required.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — ESPD/declaration/statement-of-confirmation language was present.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• Value: not disclosed (eTenders placeholder)
• 2 By signing the Tenderer’s Statement at Appendix 3, Tenderers confirm that, Professional Indemnity €2,600,000 (two million six hundred thousand euros) Cyber Insurance €1,000,000 (one million euros) 2
• Appendix 1 (Section 4A) Requirements and Specifications
• Appendix 1 (Section 4B) Award Criteria breakdown for each Lot
• Appendix 2 (Section 5) Pricing Schedule(s) for each Lot
• Appendix 3 Tenderer Statement for all Lots

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 6 years. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• l be required to hold for the term of the Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €13,000,000 (thirteen million) Public Liability €6,500,000 (six million five hundred thousand) Professional Indemnity €2,600,000 (two million six hundred thousand euros)
• The successful Tenderer will provide minimum of one full-time on-site Tier 2 intermediate (minimum 4–6 years’ experience) helpdesk support in IAA Dublin Office for onsite helpdesk escalation, service delivery, and project support
• Appendix 4 Contract Terms and Conditions (All Lots)
• The Irish Aviation Authority (IAA) is a commercial semi-state company and the single civil aviation regulator for Ireland. The IAA is responsible for the regulation of safety, security and consumer interests. The company's responsibilities are set out in the framework of applicable global, European and national legislation/regulation.
• • Monitoring and regulation of EU legislation covering Air Passenger Rights and the provision of assistance to Passengers with Reduced Mobility
• • 1. This public procurement competition (the “Competition”) will be conducted in accordance with the open procedure under the European Union (Award of Public Authority Contracts) Regulations 2016 (Statutory Instrument 284 of 2016) (the “Regulations”). Any contract(s) that may result from this Competition (the “Contract”) will be issued for a term of three years with option to extend for an additional period of two years.
• The Tenderer, as Data Controller in respect of any Personal Data provided by it in its Tender, is required to confirm in the statement required under paragraph 2.4 below that all Data Subjects (where Data Subject has the meaning given under the Data Protection Laws) whose Personal Data is provided by the Tenderer have consented to the processing of such Personal Data by the Tenderer, the Contracting Authority, the Evaluation Team and the supplier of the etenders.gov.ie website, for the purposes of the participation of the Tenderer in this Competition

9. Risks, red flags & unusuals

• Qualification gate: the deterministic extract included a turnover threshold line (— use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.), which can materially narrow bidder pool composition.
• Contract value was not disclosed in metadata, creating uncertainty on margin, resourcing, and financing assumptions.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — mid-sized to large specialist with formal QA/compliance process.
• Consortium / sub-contracting — allowed or addressed in the extracts (Appendix references and reliance provisions).
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: [3
• rer shall be required to supply its Tax Clearance Access Number and Tax Reference Number to facilitate online verification of their tax status by
• nderers must provide details of conformance (if any) to the ISO 9000 series or any other equivalent standard or system
• ions and network addresses of hardware devices in line with ISO20000
• • Receive, uniquely record, and number all authorised calls
• , ISO 27001, NIS2)
• itisation methods, remediation tracking, and alignment with ISO 27001 and NIS2

Scale / volume phrases

• that all prices quoted in the Tender will remain valid for 180 days commencing from the Tender Deadline
• Most recent accounts should not be greater than 12 months old from date of tender submission
• uirement for Project work for up to three service blocks of 20 days each (totalling 60 days annually) for s
• The IAA envisages that there may be a requirement for up to 40 days (indicative – four sets of three to 10
• indicative requirement for up to three additional slots of 30 days (totalling 90 days annually) for system
• Demand request Target time Less than 3 weeks Quarterly
• Time to form a project team on delivery of PO Less than 6 weeks Quarterly
• Time to form a project team on delivery of PO Less than 6 weeks Quarterly
• ocumentation after UAT/sign off is complete Not more than 2 week Quarterly
• an indicative requirement for up to two additional slots of 15 days (totalling 30 days annually) for system
• ive Project requirement for up to three additional slots of 30 days (totalling 90 days) for related initiat
• form a project team on delivery of PO Less than 6 weeks Quarterly
• n indicative requirement for up to five additional slots of 20 days (totalling 100 days annually) for syste
• an indicative requirement for up to two additional slots of 30 days (totalling 60 days annually) for system
• 4-6 years’ experience) helpdesk support – 261 days * daily rate NaN NaN NaN NaN
• NaN NaN · Teams per user connection (@ 250 Users) NaN Year 1 € ex VAT Year 2 € ex

TENDER DOCUMENTS [RFT Sections 1-3 for ICT Managed Services - 5 Lots.docx, RFT Sections 1-3 for ICT Managed Services - 5 Lots.docx, Appendix 3, Tenderers confirm that, Professional Indemnity €2,600,000 (two million s.

• eTenders CFT / notice reference: not specified in extract.
• Clarification contact / portal: eTenders message portal (email not surfaced in extract).
• Key attachments to prioritise: RFT Sections 1-3 for ICT Managed Services - 5 Lots.docx]  Requirements and Specifications, Appendix 1 (Section 4B) Award Criteria breakdown for each Lot.