Request for Tenders for the Provision of a Cloud-based organisational wide Case Management System (CMS)

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

Competition and Consumer Protection Commission (CCPC) ran this procurement for “Request for Tenders for the Provision of a Cloud-based organisational wide Case Management System (CMS)” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• Title: Request for Tenders for the Provision of a Cloud-based organisational wide Case Management System (CMS)
• successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €12.7 million Public Liability €6
• the proposed Services Contract may amount to some €3.75 million (excl
• operators (“Tenderers”) for the provision of the services as described in Appendix 1 to this
• In summary, the Services comprise: setup, design, configuration, development, testing,
• implementation and maintenance of a cloud-based organisational-wide Case
• Management System (“CMS”). Once implemented successfully, the CCPC requires an
• end-to-end managed service to support the CMS which will be hosted in the CCPC’s
• cloud environment. The system will track and manage all relevant workflows from start
• systems. The CCPC expects the successful tenderer will out-of-the-box
• customisation or third-party integrations.
• that may result from this Competition (the “Services Contract”) will be issued for a term of Non-binding monetary references in the source were treated as context only and were not used as qualification thresholds.

3. Background & buyer context

The buyer context reflected a formal Irish public-procurement route, with pre-qualification used to control entry into the tender stage.

• to end and must integrate easily to the existing Document Management and CRM
• Contracting Authority policy seeks to encourage participation on a fair and equal basis by

4. Eligibility & selection criteria

• Turnover requirement — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.; successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €12.7 million Public Liability €6; 5 million Professional Indemnity €2.5 million Cyber Liability €2
• Certifications — not specified for this tender
• Past experience — not specified for this tender
• Personnel — not specified for this tender
• Geographic / facility constraints — not specified for this tender Additional binding lines surfaced in the deterministic extract:
• — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €12.7 million Public Liability €6
• 5 million Professional Indemnity €2.5 million Cyber Liability €2
• Minimum Requirements Qualifying Threshold Tenderers must declare, using the tender response document, that they have a minimum annual turnover of €1 million per annum, for each of the last immedi

5. Award criteria & scoring

6. Submission requirements

• Method statement / response document (template/page limits) — Appendix 1 questionnaire/PQQ response was required.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — ESPD/declaration/statement-of-confirmation language was present.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• €200,000 and €999,000 in the last three (3) years preceding the declaration
• €1,000,000 and €3,999,000 in the last three (3) years preceding the declaration
• €3,999,000 in the last three (3) years preceding the declaration, to include all
• €3,999,000 in the last three (3) years preceding the declaration, to include all non-notif
• [CMS RFT.pdf] Request for Tenders 01 August 2025
• Declaration as to Personal Circumstances of Tenderer

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 12 months. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €12.7 million Public Liability €6
• information includes instances of single payments to the Contractor with a value of €20,000 or more
• NOW IT IS HEREBY AGREED in consideration of the sum of €2.00 (the receipt of which is hereby
• continues for 7 calendar days either Party may terminate at 14 days’ notice
• 7 calendar days either Party may terminate at 14 days’ notice
• are capable of remedy) within 30 days after receipt of a request in writing f
• For the Term and for a period of 12 months thereafter (and save in respect of publ

9. Risks, red flags & unusuals

• Qualification gate: the deterministic extract included a turnover threshold line (— use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.), which can materially narrow bidder pool composition.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — mid-sized to large specialist with formal QA/compliance process.
• Consortium / sub-contracting — allowed or addressed in the extracts (Appendix references and reliance provisions).
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: [4
• The solution should adhere to ISO 27001 (or equivalent standards)
• name, title, telephone number, postal address, facsimile number and e-mail address of the nominated
• its Tax Clearance Access Number and Tax Reference Number to facilitate online verification of their
• TR039 The solution should adhere to ISO 27001 (or equivalent standards)

Deadline phrases

• Tender Deadline 19th September 2025 at
• t be received not later than 12:00 noon on 19th September 2025 (the
• noon on 5th September 2025 unless otherwise published by the Contracting Authority

Scale / volume phrases

• TR044 User sessions should expire after a defined
• 8 hours (1 day)
• 24 hours (3 days)
• 56 hours (5 days)
• 56 hours (7 days)
• 16 hours (2 days)
• 120 hours (15 days)
• up to 12 months with a maximum of three (3) such extens
• that all prices quoted in the Tender will remain valid for 180 days
• continues for 7 calendar days either Party may terminate at 14 days’ notice
• 7 calendar days either Party may terminate at 14 days’ notice
• are capable of remedy) within 30 days after receipt of a request in writing f
• For the Term and for a period of 12 months thereafter (and save in respect of publ

TENDER DOCUMENTS [CMS RFT.pdf, CMS RFT.pdf, RFT.pdf] Request for Tenders 01 August 2025.

• eTenders CFT / notice reference: not specified in extract.
• Clarification contact / portal: eTenders message portal (email not surfaced in extract).
• Key attachments to prioritise: Appendix 1:, Appendix 2:, Schedule.