Request for Tender for Travel Convenience Store(s) at Shannon Airport

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

Shannon Airport Authority DAC ran this procurement for “Request for Tender for Travel Convenience Store(s) at Shannon Airport” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• on behalf of the Service Provider Date: ________________________________ ________________ Insurance Type Minimum Limit of Liability Employer's Liability €13 million with specific indemnity to Shannon Airp
• Shannon Airport operates a 24-hour service with no curfews, slots, or noise restrictions. There are c1,500 people employed on Shannon Airport campus (excluding the nearby Industrial Estate). Onsite employers include Shannon Airport Staff, the Irish Aviation Authority, the Meteorological Service, Immigration, Customs, Agriculture, Public Health and US Pre-clearance, as well as commercial services such as aircraft maintenance and painting hangars, airlines, aircraft ground handling agencies, car hire, tourism interests, taxi hire and fuel companies
• [Request for Tender For Travel Convenience Store(s) at Shannon Airport.docx] Shannon Airport Staff, the Irish Aviation Authority, the Meteorological Service, Immigration, Customs, Agriculture, Public Health and US Pre-clearance, as well as commercial services such as aircraft maintenance and painting hangars, airlines, aircraft ground handling agencies, car hire, tourism interests, taxi hire and fuel companies. The Shannon College of Hotel Management campus is also located at Shannon Airport with students and staff on campus between September to May.
• All communications or queries must be uploaded to Etenders via the messaging service. Queries will be accepted up to 15:00
• All communications or queries must be uploaded to Etenders via the messaging service. Queries will be accepted up to 15:00 on Thursday, 17th of July 2025.
• All queries in connection with this Tender must be uploaded to Etenders via the messaging service.
• Signed NDA’s should also be attached to a message and uploaded to Etenders via the messaging service
• It will be a condition for the award of the contract that the successful Tenderer shall produce promptly to the Licensee all details and information required by the Revenue Commissioners in connection with its electronic tax clearance processing system (hereinafter referred to as “the ETC”) including a tax clearance access number and a tax reference number for the purposes of verifying that the Licensor is tax compliant and that a current tax clearance certificate in respect of the Licensor has issued from the Revenue Commissioners and is valid.
• The Tenderer shall not offer, give or agree to give to any person in the service of Shannon Airport or any person connected with the Tender Pack, any gift or consideration of any kind as an inducement or reward in relation to obtaining or execution of this, or any other, contract with Shannon Airport.
• Shannon Airport is currently offering an opportunity for an experienced retail concession operator to submit tenders for operating retail services at designated locations within Shannon Airport catering to arriving and departing passengers, airport employees and other airport users.
• As one of the units is located Airside, access will be subject to aviation security requirements. There will be strict protocols in place around movement of goods (deliveries) across the Airside/landside divide which will be undertaken at an agreed time and in conjunction with Airport Security. All staff must possess a valid Airport Identification Card’s (AIC). The process of obtaining an AIC card will involve enhanced background checks by the An Garda Síochána (Irish Police Service) and staff must maintain security clearance for the duration of their employment at the airport.
• The unit is in the Departures/Transit area and is adjacent to both the duty-free shop and the departures bar and restaurant. This unit is accessible to all departing and transiting passengers and airport and airline staff. Shannon Airport, as part of this tender process, reserves the right to engage with the successful tenderer during the contract term if other retail opportunities arise, e.g., new retail offering at the Gates. Shannon Airport customer service strategy is based on the following: Non-binding monetary references in the source were treated as context only and were not used as qualification thresholds.

3. Background & buyer context

The buyer context reflected a formal Irish public-procurement route, with pre-qualification used to control entry into the tender stage.

• nnon Airport and to provide to Shannon Airport evidence of such insurance and the policy of such insurance; provide to Shannon Airport evidence of employer’s liability insurance in an amount not less than €13,000,000; and provide to Shannon Airport evidence of property/public liability in an amount not less that €127,000,000 when driving airside at Shannon Airport
• It will be the responsibility of the Tenderer to take account of any deficiencies with regard to the information provided, and to stipulate any assumptions that impact on this policy,
• It will be the responsibility of the Tenderer to take account of any deficiencies with regard to the information provided, and to stipulate any assumptions that impact on this policy, when replying to this request.
• [Request for Tender For Travel Convenience Store(s) at Shannon Airport.docx] attention is drawn to the application of the Competition Act 2002. The Competition Act makes it a criminal offence for Tenderers to collude on prices or terms in a public tendering procedure. Should Shannon Airport become aware of direct or indirect communications through trade associations or otherwise between Tenderers relating to the Contract conditions or which might facilitate price collusion it shall be the policy of Shannon Airport to disqualify such Tenderers and to notify the matter to the Competition Authority with the recommendation that action be taken against such Tenderers.

4. Eligibility & selection criteria

• Turnover requirement — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.; nnon Airport and to provide to Shannon Airport evidence of such insurance and the policy of such insurance; provide to Shannon Airport evidence of employer’s liability insurance in an amount not less than €13,000,000; and provide to Shannon Airport evidence of property/public liability in an amount not less that €127,000,000 when driving airside at Shannon Airport; on behalf of the Service Provider Date: ________________________________ ________________ Insurance Type Minimum Limit of Liability Employer's Liability €13 million with specific indemnity to Shannon Airp
• Certifications — nnon Airport and to provide to Shannon Airport evidence of such insurance and the policy of such insurance; provide to Shannon Airport evidence of employer’s liability insurance in an amount not less than €13,000,000; and provide to Shannon Airport evidence of property/public liability in an amount not less that €127,000,000 when driving airside at Shannon Airport
• Past experience — not specified for this tender
• Personnel — not specified for this tender
• Geographic / facility constraints — not specified for this tender Additional binding lines surfaced in the deterministic extract:
• — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• nnon Airport and to provide to Shannon Airport evidence of such insurance and the policy of such insurance; provide to Shannon Airport evidence of employer’s liability insurance in an amount not less than €13,000,000; and provide to Shannon Airport evidence of property/public liability in an amount not less that €127,000,000 when driving airside at Shannon Airport
• on behalf of the Service Provider Date: ________________________________ ________________ Insurance Type Minimum Limit of Liability Employer's Liability €13 million with specific indemnity to Shannon Airp
• Public Liability € 6.5 million Shannon Airport Authority DAC to be no
• ted as a co-insured with cross liabilities clause to apply Product Liability € 6.5 million Motor At least €6
• A minimum annual turnover of €6,000,000 is required to qualify

5. Award criteria & scoring

6. Submission requirements

• Method statement / response document (template/page limits) — not specified in extract.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — ESPD/declaration/statement-of-confirmation language was present.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• Value: not disclosed (eTenders placeholder)
• Tenderers must submit their submission through the etenders portal via the electronic post box to: www.etenders.gov.ie ”). Only tenders submitted to the electronic post box will be accepted. Tenders submitted by any other means (including but not limited to by email, or hand delivery) will NOT be accepted. Late Tender submissions will not be accepted.
• Shannon Airport will facilitate interested parties in site visits to view the facilities in Shannon Airport, if requested. Site visits will be held by prior request only July 10th, 11th, 14th and 15th. Please email [email protected] to request, before 15:00 on Tuesday, 08th of July 2025. A maximum of two representatives on behalf of the Tenderer will be accommodated. Attendance at Shannon Airport’s premises will be subject to compliance with security arrangements.
• All communications or queries must be uploaded to Etenders via the messaging service. Queries will be accepted up to 15:00
• All communications or queries must be uploaded to Etenders via the messaging service. Queries will be accepted up to 15:00 on Thursday, 17th of July 2025.
• Responses to queries will be broadcast on etenders website to all tenderers who have expressed interest in the tender pack. The party raising the query will not be identified. Responses to Tenderers’ queries will be provided by Shannon Airport no later than 17:00 Friday 18th of July 2025.

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 24 months. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• Guaranteed Minimum Sum must be a minimum of 90% of (ET x P) for each year of the Licence period using definitions above to be deemed compliant
• e right to extend the Term for a period or periods of up to 24 months with two such extensions on the same te
• Shannon Airport Authority DAC (herein referred to as “Shannon Airport”) is headquartered in Shannon Airport, County Clare. Its principal activities are the management, operation, and development of Shannon Airport on behalf of the Irish government. Shannon Airport is strategically located in the heart of the Mid-West of Ireland close to the town of Ennis in County Clare and between the country’s third and fourth largest cities, Limerick, and Galway.
• Return date for receipt of tenders no later than 15:00 on Wednesday, 30th of July 2025
• Shannon Airport also reserves the right to amend the proposed timescales or terminate the selection process at any time prior to finalisation of the contractual arrangements.
• It will be the responsibility of the Tenderer to take account of any deficiencies with regard to the information provided, and to stipulate any assumptions that impact on this policy,
• It will be the responsibility of the Tenderer to take account of any deficiencies with regard to the information provided, and to stipulate any assumptions that impact on this policy, when replying to this request.

9. Risks, red flags & unusuals

• Qualification gate: the deterministic extract included a turnover threshold line (— use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.), which can materially narrow bidder pool composition.
• Contract value was not disclosed in metadata, creating uncertainty on margin, resourcing, and financing assumptions.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — mid-sized to large specialist with formal QA/compliance process.
• Consortium / sub-contracting — not clearly specified in extract.
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: Request for Tender For Travel Convenience Store(s) at Shannon Airport.docx, Appendix 3 Financial Proposal for Travel Convenience Store at Shannon Airport.docx, Appendix 2: Declaration as to Personal Circumstances of Tenderer included in the tender.
• eTenders CFT / notice reference: not specified in extract.
• Clarification contact / portal: [email protected].
• Key attachments to prioritise: Schedules., Appendix 2: Declaration as to Personal Circumstances of Tenderer and have not been exclu, schedules are provided in Section No.4 – Winter Flight Schedule.