Provision of Managed IT Services

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

Digital Manufacturing Ireland ran this procurement for “Provision of Managed IT Services” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• Title: Provision of Managed IT Services
• e successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €12.7 million limit for any one claim or series of cl
• the proposed Service Contract may amount to some €360,000 (excl
• must be aligned with organizational policies and support ISO 27001:2022
• if it provides equivalent functionality and supports ISO 27001:2022
• [Request for Tender ICT Managed Services.pdf] Request for Tender for the Provision
• Request for Tender for the Provision of Managed IT Services
• (“Tenderers”) for the provision of the services as described in Appendix 1 to this RFT (the
• In summary, the Services comprise: the provision of managed IT services.
• While the scope of services outlined at Appendix 1 constitutes the primary focus of the
• contract, the Contracting Authority reserves the right to procure additional services under
• this Services Contract when, at its sole discretion and professional judgment, it deems Non-binding monetary references in the source were treated as context only and were not used as qualification thresholds.

3. Background & buyer context

The buyer context reflected a formal Irish public-procurement route, with pre-qualification used to control entry into the tender stage.

• Contracting Authority policy seeks to encourage participation on a fair and equal basis by
• Policy to be on a claims made basis.

4. Eligibility & selection criteria

• Turnover requirement — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.; e successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €12.7 million limit for any one claim or series of cl; aims arising out of a single occurrence Public Liability €6.5 million limit for any one claim or series of cl
• Certifications — not specified for this tender
• Past experience — not specified for this tender
• Personnel — not specified for this tender
• Geographic / facility constraints — not specified for this tender Additional binding lines surfaced in the deterministic extract:
• — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• e successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €12.7 million limit for any one claim or series of cl
• aims arising out of a single occurrence Public Liability €6.5 million limit for any one claim or series of cl
• aims arising out of a single occurrence Professional Indemnity €1,300,000 for each and every claim excluding defen
• Cyber Insurance €1,000,000 limit in the aggregate per insurance yea

5. Award criteria & scoring

6. Submission requirements

• Method statement / response document (template/page limits) — Appendix 1 questionnaire/PQQ response was required.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — ESPD/declaration/statement-of-confirmation language was present.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• [Request for Tender ICT Managed Services.pdf] Request for Tender for the Provision
• Appendix 4: Declaration as to Personal Circumstances of Tenderer
• Declaration as to Personal Circumstances of Tenderer
• (“Tenderers”) for the provision of the services as described in Appendix 1 to this RFT (the
• While the scope of services outlined at Appendix 1 constitutes the primary focus of the
• [Request for Tender ICT Managed Services.pdf] services.

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 12 months. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• e successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €12.7 million limit for any one claim or series of cl
• to be approximately €360,000 (excluding VAT) over the Term and potential extensions
• NOW IT IS HEREBY AGREED in consideration of the sum of €2.00 (the receipt of which is hereby
• e right to extend the Term for a period or periods of up to 12 months
• ontinues for 90 calendar days either Party may terminate at 14 days notice
• of remedy) within 30 days after receipt of a request in writing f
• For the Term and for a period of 12 months thereafter (and save in respect of publ

9. Risks, red flags & unusuals

• Qualification gate: the deterministic extract included a turnover threshold line (— use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.), which can materially narrow bidder pool composition.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — mid-sized to large specialist with formal QA/compliance process.
• Consortium / sub-contracting — allowed or addressed in the extracts (Appendix references and reliance provisions).
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: Request for Tender ICT Managed Services.pdf, RFT, Appendix 2: Pricing Schedule.
• eTenders CFT / notice reference: OJEU threshold).
• Clarification contact / portal: eTenders message portal (email not surfaced in extract).
• Key attachments to prioritise: Appendix 3: Tenderers Statement, Appendix 4: Declaration as to Personal Circumstances of Tenderer, Appendix 1:.