Enterprise Service Desk Tender 2025
Value
€350k
Deadline
02 Jul
02 Jul 2025
Value
€350k
Deadline
02 Jul
The Irish Wheelchair Association is looking for a new enterprise service desk system. The solution should enhance incident management and service request handling.
This tender has been awarded
- IService Solutions Ltd · 13 Jan 2026
Must-haves
Fail any = disqualifiedThe solution must allow users to log incidents and track them through to resolution.
The system must provide automatic notifications when incidents are logged or updated.
The vendor must ensure that all data is encrypted in transit and at rest.
The solution must comply with GDPR regulations regarding data protection.
Can you bid?
Required certifications
- ISO 27001
- GDPR Compliance
Background
This tender outlines the requirements for an enterprise service desk system that will support the Irish Wheelchair Association. The solution must facilitate effective incident management, service requests, and ensure compliance with security standards. It should also provide features such as automated notifications, data protection, and disaster recovery capabilities. The selected vendor will be responsible for delivering a robust system that meets the organization's needs.
What this involves
The scope of work includes the provision of an enterprise service desk solution that encompasses incident management, service request handling, change management, and compliance with security protocols. The system should allow for customization, reporting, and integration with existing tools. Vendors must demonstrate their capability to deliver a solution that meets the outlined requirements and supports the operational needs of the Irish Wheelchair Association.
Scoring
Price
Technical Capability
Support and Maintenance
Lots (1)
Provision of an enterprise service desk solution for incident management, service requests, problem management, change management, knowledge management, vendor and contract management, and asset management.
Documents (1)
CFT IWA Enterprise Service Desk Tender 2025.zip
618.1 KB · Tender Response Template
Original notice text
Irish Wheelchair Association are seeking an Enterprise Service Desk and Asset Management (ESDA) solution which is aligned with ITIL standards.
AI analysis updated 4 months ago
Value
€350k
Deadline
02 Jul
Location
Irish Wheelchair Association operations
Procedure
Open
Clarification
20 Jun 2025
eTenders ID
5782286
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