Request for Tenders for a managed service that includes the provision of environmentally sustainable smart devices, voice and data communications, and build services.

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

Central Statistics Office ran this procurement for “Request for Tenders for a managed service that includes the provision of environmentally sustainable smart devices, voice and data communications, and build services.” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• Title: Request for Tenders for a managed service that includes the provision of environmentally sustainable smart devices, voice and data communications, and build services.
• hority estimates that the expenditure on the Services to be covered by the proposed Service Contract may amount to some €2.5m (excl
• rer shall be required to supply its Tax Clearance Access Number and Tax Reference Number to facilitate online verification of their tax status by
• Support of Devices for 5 weeks prior
• Support of Devices for 5 weeks prior to Census Day Apr 2027 Max
• Support of Devices for 3 weeks after Census Day June 2027 Max
• ormal day to day business operations for Users 24 hours 1 week
• Support of Devices for 5 weeks prior to Census Day Apr/May 2027 Cl
• Support of Devices for 3 weeks after Census Day May/J
• Support of Devices for 3 weeks after Census Day May/Jun 2027 Clien
• for a managed service that includes the provision of environmentally sustainable smart devices, voice & data communications, and build services.
• Prior to and as a condition of award of any Services Contract, Non-binding monetary references in the source were treated as context only and were not used as qualification thresholds.

3. Background & buyer context

The extract showed a structured PQQ-to-ITT sequence intended to shortlist capable bidders before full award-stage submission. Programme and policy framing was only partially visible, but continuity and modernisation drivers were evident in the procurement design.

4. Eligibility & selection criteria

• Turnover requirement — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Certifications — not specified for this tender
• Past experience — not specified for this tender
• Personnel — not specified for this tender
• Geographic / facility constraints — not specified for this tender Additional binding lines surfaced in the deterministic extract:
• — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• (i) – Turnover requirement Minimum Qualifying Threshold - Pass Tenderers must have achieved a minimum turnover equal to, or in excess of, €3,000,000 (excluding VAT) in each of the last two

5. Award criteria & scoring

6. Submission requirements

• Method statement / response document (template/page limits) — not specified in extract.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — ESPD/declaration/statement-of-confirmation language was present.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• Appendix 3A: Schedule C – Declaration of non-notifiable foreign financial contributions (valued between €200,000 and €999,000 in the last three years preceding the declaration)
• 2022/2560 and where the notifying party has been in receipt of foreign financial contributions which are valued between €200,000 and €999,000 in the last three (3) years preceding the declaration
• /2560 and where the notifying party has been in receipt of foreign financial contributions which are valued between €200,000 and €999,000 in the last three (3) years preceding the declaration
• For reporting of foreign financial contributions which are of a value between €200,000 and €999,000 in the last three (3) years preceding the declaration
• Appendix 3A: Schedule D – Declaration of non-notifiable foreign financial contributions (valued between €1,000,000 and €3,999,000 in the last three years preceding the declaration)
• 2022/2560 and where the notifying party has been in receipt of foreign financial contributions which are valued between €1,000,000 and €3,999,000 in the last three (3) years preceding the declaration

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 12 months. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• 2022/2560 and where the notifying party has been in receipt of foreign financial contributions which are valued between €200,000 and €999,000 in the last three (3) years preceding the declaration
• /2560 and where the notifying party has been in receipt of foreign financial contributions which are valued between €200,000 and €999,000 in the last three (3) years preceding the declaration
• 2022/2560 and where the notifying party has been in receipt of foreign financial contributions which are valued between €1,000,000 and €3,999,000 in the last three (3) years preceding the declaration
• “very good” description (Scoring Band 4), then the evaluation panel may award a minimum of 60% of the total marks available (i
• on the Agreement Date and will conclude on 31st December 2027 (“the Term”)
• ontinues for 14 calendar days either Party may terminate at 14 day’s notice
• breach(es) (if the breach(es) are capable of remedy) within 30 days after receipt of a request in writing f

9. Risks, red flags & unusuals

• Qualification gate: the deterministic extract included a turnover threshold line (— use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.), which can materially narrow bidder pool composition.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — mid-sized to large specialist with formal QA/compliance process.
• Consortium / sub-contracting — allowed or addressed in the extracts (Appendix references and reliance provisions).
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: Note 1: where the accreditation is not ISO 27001, the Tenderer must demonstrate how their accreditation is equivalent to ISO 270
• d by a third party to a recognised quality standard such as ISO 9001, or equivalent
• d by a third party to a recognised quality standard such as ISO 9001, or equivalent, and that the accreditation will remain in place for the duratio
• Provide a copy of the Tenderers ISO 9001, or equivalent accreditation
• [Note 1: where the accreditation is not ISO 9001, the Tenderer must demonstrate how their accreditation is equivalent to ISO 900
• Tenderers must provide test results obtained by accredited ISO 17025 test bodies according to the IEC EN 61960-3:2017 standard, or equivalent
• 4 File reference number attributed by the contracting authority or contracting entity (if applicable) (3)

Deadline phrases

• on the Agreement Date and will conclude on 31st December 2027 (“the Term”)
• will be accepted no later than 12 noon on 15th August 2025 unless otherwise published by the Contracting Authority

Scale / volume phrases

• ly those who typically live (or intend to live for the next 12 months) in Ireland will be required to be enum
• The FSOs will be contracted for 8 weeks,
• The FSOs will be contracted for 8 weeks, commencing in March/April 2027
• arget availability rate of 99% between 09:00 and 22:00 hrs, 7 days per week, for the duration of the 8-wee
• ll provide the Helpdesk from 08:00 to 19:00 hrs Irish time, 7 days per week, including Irish bank and publ
• that all prices quoted in the Tender will remain valid for 120 days commencing from the Tender Deadline
• Support of Devices for 5 weeks prior
• Support of Devices for 5 weeks prior to Census Day Apr 2027 Max
• Support of Devices for 3 weeks after Census Day June 2027 Max
• n circumstances where no queries are raised within the said 14 day period the invoice shall be deemed acce
• ontinues for 14 calendar days either Party may terminate at 14 day’s notice
• , without liability for compensation or damages, by serving 1 months written notice to the Contractor
• , without liability for compensation or damages, by serving 6 months written notice to the Client
• breach(es) (if the breach(es) are capable of remedy) within 30 days after receipt of a request in writing f
• are capable of remedy) within 30 days after receipt of a request in writing f
• For the Term and for a period of 12 months thereafter (and save in respect of publ
• ormal day to day business operations for Users 24 hours 1 week
• 48 hours 1 week
• 24 hours 1 week
• Support of Devices for 5 weeks prior to Census Day Apr/May 2027 Cl
• Support of Devices for 3 weeks after Census Day May/J
• Support of Devices for 3 weeks after Census Day May/Jun 2027 Clien

TENDER DOCUMENTS [Final Smart Devices RFT 2025.docx, Final Smart Devices RFT 2025.docx, Appendix 3A: Schedule C – Declaration of non-notifiable foreign financial contributions.

• eTenders CFT / notice reference: not specified in extract.
• Clarification contact / portal: eTenders message portal (email not surfaced in extract).
• Key attachments to prioritise: Appendix 3A: Schedule D – Declaration of non-notifiable foreign financial contributions, RFT 2025.docx] Request for Tenders dated 30th May 2025, RFT Requirements.