FI202503 Provision of Grant Processing Services

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

Fáilte Ireland-National Tourism Development Authority ran this procurement for “FI202503 Provision of Grant Processing Services” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• Title: FI202503 Provision of Grant Processing Services
• rements set out below and they are able, upon request and without delay, to provide the supporting documentation to Failte Ireland in each case: (i)Employer’s Liability Insurance with indemnity limit of €13,000,000 (ii)Public Liability Insurance with an indemnity limit of €6,500,000 (iii)Professional Indemnity Insurance with an indemnity limit of €1,300,000 A3 Tender Validity Period*
• e able, upon request and without delay, to provide the supporting documentation to Failte Ireland in each case: Minimum insurance requirements: (i)Employer’s Liability Insurance with indemnity limit of €13,000,000 (ii)Public Liability Insurance with an indemnity limit of €6,500,000 (iii)Professional Indemnity Insurance with an indemnity limit of €1,300,000
• he supporting documentation to Failte Ireland in each case: (i)Employer’s Liability Insurance with indemnity limit of €13,000,000 (ii)Public Liability Insurance with an indemnity limit of €6,500,000 *(iii
• Please clarify if the service provider is required to have a secure application portal or other platform available to customers of Failte Ireland
• the service provider is required to have a secure application portal or other platform available to customers of Failte Ireland
• [ITT Grant Processing Services.docx] Invitation to Tender
• Provision of Grant Processing Services
• [ITT Grant Processing Services.docx] In order to allow Fáilte Ireland to fully evaluate completed tenders, please ensure this response document follows the sequence and format of this template. Tenderers are advised to ensure that their responses include ALL of the following information**:**
• [ITT Grant Processing Services.docx] implied, is or will be made or given in relation to the accuracy or the completeness of any information contained in the documents or otherwise provided by or on behalf of Fáilte Ireland (in writing or otherwise) to any interested party or its advisers. No responsibility or liability for any loss or damage arising as a result of reliance on these documents, or for the information contained in these documents, or for any omission is or will be accepted by Fáilte Ireland or by any of its officers, employees, agents, or professional advisers. No officer, employee, agent, or professional adviser of the company has any authority to give or make any representation or warranty, express or implied, in relation to such information. Fáilte Ireland officers, employees, agents, and professional advisers expressly disclaim any and all liability arising out of such documentation or information and any errors or omissions in or from the documents and information.
• Appendix 1 – Fáilte Ireland Supply of Services Contract
• [ITT Grant Processing Services.docx] Fáilte Ireland is the National Tourism Development Authority. Our role is to support the tourism industry and work to sustain Ireland as a high-quality and competitive tourism destination. We provide a range of practical business supports to help tourism businesses better manage and market their products and services. Non-binding monetary references in the source were treated as context only and were not used as qualification thresholds.

3. Background & buyer context

The buyer context reflected a formal Irish public-procurement route, with pre-qualification used to control entry into the tender stage.

• Fáilte Ireland is committed to sustainable procurement and ensuring that it purchases goods, services, and works that achieve value for money and generate benefits not only to the organisation but also to society, while minimising damage to the environment. To this end, Fáilte Ireland will seek to ensure that its purchase of goods, services and works will, as best as possible, reduce negative environmental impact. Fáilte Ireland is committed to incorporating green criteria into its procurement processes in line with the Government’s climate policy. In addition, Fáilte Ireland will seek to ensure that, through its procurement processes, it can deliver on wider social aims such as diversity and inclusion as well as establishing and maintaining good governance practices.
• Fáilte Ireland requires a third-party service provider to deliver an outsourced grants processing service including checking of claims, verifying backup and payment of funds available under various grant schemes.
• Any programmes developed or used in the implementation of this Contract, and all material associated with this contract, will be owned by Fáilte Ireland and it is the responsibility of the Service provider to provide this to Fáilte Ireland on termination of the contract.
• Where a Tenderer has an existing relationship with Fáilte Ireland or its employees, the Tenderer is advised that any discussions, correspondence, or other influences on the tender process may be treated as canvassing.

4. Eligibility & selection criteria

• Turnover requirement — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.; rements set out below and they are able, upon request and without delay, to provide the supporting documentation to Failte Ireland in each case: (i)Employer’s Liability Insurance with indemnity limit of €13,000,000 (ii)Public Liability Insurance with an indemnity limit of €6,500,000 (iii)Professional Indemnity Insurance with an indemnity limit of €1,300,000 A3 Tender Validity Period*; e able, upon request and without delay, to provide the supporting documentation to Failte Ireland in each case: Minimum insurance requirements: (i)Employer’s Liability Insurance with indemnity limit of €13,000,000 (ii)Public Liability Insurance with an indemnity limit of €6,500,000 (iii)Professional Indemnity Insurance with an indemnity limit of €1,300,000
• Certifications — not specified for this tender
• Past experience — not specified for this tender
• Personnel — not specified for this tender
• Geographic / facility constraints — rements set out below and they are able, upon request and without delay, to provide the supporting documentation to Failte Ireland in each case: (i)Employer’s Liability Insurance with indemnity limit of €13,000,000 (ii)Public Liability Insurance with an indemnity limit of €6,500,000 (iii)Professional Indemnity Insurance with an indemnity limit of €1,300,000 A3 Tender Validity Period*; e able, upon request and without delay, to provide the supporting documentation to Failte Ireland in each case: Minimum insurance requirements: (i)Employer’s Liability Insurance with indemnity limit of €13,000,000 (ii)Public Liability Insurance with an indemnity limit of €6,500,000 (iii)Professional Indemnity Insurance with an indemnity limit of €1,300,000 Additional binding lines surfaced in the deterministic extract:
• — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• rements set out below and they are able, upon request and without delay, to provide the supporting documentation to Failte Ireland in each case: (i)Employer’s Liability Insurance with indemnity limit of €13,000,000 (ii)Public Liability Insurance with an indemnity limit of €6,500,000 (iii)Professional Indemnity Insurance with an indemnity limit of €1,300,000 A3 Tender Validity Period*
• e able, upon request and without delay, to provide the supporting documentation to Failte Ireland in each case: Minimum insurance requirements: (i)Employer’s Liability Insurance with indemnity limit of €13,000,000 (ii)Public Liability Insurance with an indemnity limit of €6,500,000 (iii)Professional Indemnity Insurance with an indemnity limit of €1,300,000
• e Contractor's Representatives who are Authorised to Amend this Agreement Insurance Insurance Minimum Indemnity limit Employer’s Liability Insurance €13,000,000 Public Liability Insurance €6,500,000 Professional Indemnity Insurance €1,300,000/ €6,500,000 As indicated in the ITT Permitted Ex
• penses n/a Additional Terms and Conditions Insert any additional terms and conditions (if any) €6,500,000 Professional Indemnity Insurance €1,300,000/ €6,500,000 As indicated in the ITT Permitted Ex

5. Award criteria & scoring

1. Please indicate the proportion of the contract whic not stated not stated not stated The documents indicated a staged process (qualification, then tender). Any explicit MEAT split is captured above where a numeric line was visible; otherwise it remained not specified in the provided text extract.

6. Submission requirements

• Method statement / response document (template/page limits) — Appendix 1 questionnaire/PQQ response was required.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — ESPD/declaration/statement-of-confirmation language was present.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• Please confirm if the contract value of €200,000 assigned to this tender on eTenders is for the initial 1-year term only?
• Please clarify if the service provider is required to have a secure application portal or other platform available to customers of Failte Ireland
• the service provider is required to have a secure application portal or other platform available to customers of Failte Ireland
• RESPONSE DOCUMENT SUBMITTED BY: [INSERT COMPANY NAME]
• Please note that information relating to this document, including clarifications and changes, will be published on the Irish Government eTenders Procurement Website (www.etenders.gov.ie). Registration is free of charge and there is no charge for documents. Please note that the contracting authority cannot accept responsibility for information relayed (or not relayed) via third parties.
• Appendix 1 – Fáilte Ireland Supply of Services Contract

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 12 months. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• penses n/a Additional Terms and Conditions Insert any additional terms and conditions (if any) €6,500,000 Professional Indemnity Insurance €1,300,000/ €6,500,000 As indicated in the ITT Permitted Ex
• Please confirm if the contract value of €200,000 assigned to this tender on eTenders is for the initial 1-year term only?
• Payment shall be made within 15 days of receipt of a correct and appropriate
• a KPI to ensure the request for payment is processed within 10 days
• a KPI to ensure the request for payment is processed within 10 days of receipt of all documentation and que
• Termination will be 30 days from notification
• 

9. Risks, red flags & unusuals

• Qualification gate: the deterministic extract included a turnover threshold line (— use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.), which can materially narrow bidder pool composition.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — mid-sized to large specialist with formal QA/compliance process.
• Consortium / sub-contracting — allowed or addressed in the extracts (Appendix references and reliance provisions).
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: ITT Grant Processing Services.docx, ITT Permitted Ex, Schedule B refers to 30/90 days.
• eTenders CFT / notice reference: not specified in extract.
• Clarification contact / portal: eTenders message portal (email not surfaced in extract).
• Key attachments to prioritise: ITT Grant Processing Services.docx] Invitation to Tender, ITT Grant Processing Services.docx] In order to allow Fáilte Ireland to fully evalu, ITT Grant Processing Services.docx] implied, is or will be made or given in relatio.