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Closed IT & Software Services SME Suitable Framework Restricted

Provision of a Legal Department Case Management System and Related Services

Deadline

11 Jun

The tender involves providing a case management system for CIÉ's legal department. The process will be conducted in two stages, starting with a pre-qualification questionnaire.

📍 Dublin

Must-haves

Fail any = disqualified
Required

Tenderers must hold a valid ISO27001 certification.

Required

Tenderers must have a minimum annual turnover of €200,000 for the last three audited financial years.

Required

Tenderers must provide a Tax Clearance Certificate at the time of contract award.

Can you bid?

Required certifications

  • ISO27001

Minimum turnover

€200,000

Background

Córas Iompair Éireann (CIÉ) is looking for a contractor to deliver a comprehensive case management system tailored for its legal department. The procurement will follow a two-stage process, beginning with a pre-qualification stage where applicants must demonstrate their capabilities. The successful candidates will then be invited to submit detailed tenders. The project aims to improve efficiency and compliance within CIÉ's legal operations.

What this involves

The contractor will be responsible for delivering a fully functional case management system that meets the specific needs of CIÉ's legal department. This includes ensuring data migration from existing systems, compliance with ISO27001 standards, and the implementation of a quality management system. The contractor will also need to provide ongoing support and maintenance for the system post-implementation.

Fully functional case management system
Data migration plan and execution
Quality management system documentation
Ongoing support and maintenance

Scoring

technical

Technical and Professional Ability

50%
technical

Organisational Sustainability

5%
commercial

Price

45%

Lots (1)

Lot 1: Case Management System

Development and/or supply of a Case Management System for CIÉ.

Documents (1)

DOCX

PQQ 9171 Case Management System 09052025 issued.docx

133.8 KB · Form / Declaration / Certificate

Original notice text

CIÉ -Legal Department Case Management System. The CIÉ Group Solicitor’s Office is seeking a comprehensive legal department case management solution and related services to streamline and enhance its internal processes . The Solution should enhance operational efficiency, improve data security, and boost overall productivity within the CIÉ Group Solicitor’s Office and CIÉ.

AI analysis updated 4 months, 1 week ago

Bid ↗
Details

Deadline

11 Jun

View on eTenders ↗

Location

CIÉ headquarters or other relevant CIÉ locations

Procedure

Restricted

Clarification

30 May 2025

eTenders ID

5646883

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