Cloud Provider Licenses and Services for the GRAI

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

Department of Justice Home Affairs and Migration ran this procurement for “Cloud Provider Licenses and Services for the GRAI” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• Title: Cloud Provider Licenses and Services for the GRAI
• Buyer: Department of Justice Home Affairs and Migration
• Demonstrate an annual turnover exceeding €500,000 in relation to similar Managed Services for the past 3 years
• Authority estimates that the expenditure on the Licences and Services to be covered by the proposed may amount to some €1,000,000 (excl
• rer shall be required to supply its Tax Clearance Access Number and Tax Reference Number to facilitate online verification of their tax status by
• or the delivery of key business systems on 5th February 2025
• [CFT - Salesforce and AWS Cloud Licences and Support ( Lot 1 and Lot 2).docx] Call for Tenders dated 23/04/2025
• Lot 2. AWS Cloud Services & Associated Products
• [CFT - Salesforce and AWS Cloud Licences and Support ( Lot 1 and Lot 2).docx] (in whatever form and regardless of the legal relationship between them) come together to submit a Tender in response to this CFT, the Contracting Authority will deal with all matters relating to this Competition through a single nominated entity authorised to represent all members of the group of undertakings. The Tenderer must provide details of all members of the group of undertakings and their role in the Tender and clearly set out the contact details including name, title, telephone number, postal address, facsimile number and e-mail address of the nominated entity authorised to represent the Tenderer and to whom all communications shall be directed and accepted until this Competition has been completed or terminated. Correspondence from any other person will NOT be accepted, acknowledged or responded to.
• [CFT - Salesforce and AWS Cloud Licences and Support ( Lot 1 and Lot 2).docx] , or employees and officers of the Contracting Authority and their relatives must be fully disclosed in the Tender or, in the event of this information only coming to the notice of the Tenderer or Subcontractor after the submission of a Tender, must be communicated to the Contracting Authority immediately upon such information becoming known to the Tenderer or Subcontractor.
• [CFT - Salesforce and AWS Cloud Licences and Support ( Lot 1 and Lot 2).docx] ) must be fully disclosed to the Contracting Authority as soon as the conflict or potential conflict is or becomes apparent. Tenderers are required to declare that the preparation of their Tender was carried out independently. In the event of any actual or potential conflict of interest, the Contracting Authority may invite Tenderers to propose means by which the conflict of interest might be removed and in circumstances where there are links between Tenderers, the Contracting Authority may seek further information to confirm the Tenders have been prepared independently. The Contracting Authority will, at its absolute discretion, decide on the appropriate course of action, which may in appropriate circumstances include eliminating a Tenderer from this Competition or any Mini-Competition or terminating any Framework Agreement or Contract entered into by a Tenderer.
• [CFT - Salesforce and AWS Cloud Licences and Support ( Lot 1 and Lot 2).docx] itative Award Criteria) Non-binding monetary references in the source were treated as context only and were not used as qualification thresholds.

3. Background & buyer context

The buyer context reflected a formal Irish public-procurement route, with pre-qualification used to control entry into the tender stage.

• The Programme for Government 2020, Our Shared Future, contains a commitment to ‘establish a gambling regulator focused on public safety and wellbeing, covering gambling online and in person, and the powers to regulate advertising, gambling websites and apps. Following the enactment of the Gambling Regulation Act on 23 October 2024 and the establishment of the Authority on 5th March 2025 by minister for Justice Jim O’Callaghan TD, the Gambling Regulatory Authority of Ireland is now an independent agency responsible for regulating gambling, gaming, certain lotteries and gambling services.
• The 7-person authority is independent in the performance of its functions, and it is envisaged that the Authority will become self-funding within 3 years of operation through an appropriate funding and licensing model.
• [CFT - Salesforce and AWS Cloud Licences and Support ( Lot 1 and Lot 2).docx] an appropriate funding and licensing model.
• The functions of the authority including its licensing remit are being commenced on a phased basis with applications for certain license types opening later in 2025. At its core the Gambling Regulation Act is a health measure, and the mandate of the regulator is to protect the public first and foremost. Consumer protection measures and the roll out of the Social Impact Fund, which will be funded by contributions from commercial operators is an immediate priority for the authority.

4. Eligibility & selection criteria

• Turnover requirement — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.; Insurance Type GRAI Requirement Levels held by Tenderer Employer’s Liability €13,000,000 € Public Liability €6,500,000 € Product Liability €6,500,000 € Professional Indemnity €6,500,000 € Cyber Liability €6,500,000 € Name of Insurer ; Insurance Type GRAI Requirement Levels held by Tenderer Employer’s Liability €13,000,000 GRAI’s insurance requirements are set ou
• Certifications — not specified for this tender
• Past experience — not specified for this tender
• Personnel — not specified for this tender
• Geographic / facility constraints — not specified for this tender Additional binding lines surfaced in the deterministic extract:
• — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance Type GRAI Requirement Levels held by Tenderer Employer’s Liability €13,000,000 € Public Liability €6,500,000 € Product Liability €6,500,000 € Professional Indemnity €6,500,000 € Cyber Liability €6,500,000 € Name of Insurer
• Tenderers must have a minimum annual turnover of not less than €500,000 for each of the last three (3) financial
• Insurance Type GRAI Requirement Levels held by Tenderer Employer’s Liability €13,000,000 GRAI’s insurance requirements are set ou

5. Award criteria & scoring

6. Submission requirements

• Method statement / response document (template/page limits) — not specified in extract.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — ESPD/declaration/statement-of-confirmation language was present.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• If there is no charge applicable for any given item, then Tenderers must enter €0.00. Tenderers must not change the format of the Pricing Tables
• If there is no charge applicable for any given item, then Tenderers must enter €0.00. Tenderers must not change the format of the Pricing
• for any given item, then Tenderers must enter €0.00. Tenderers must not change the format of the Pricing Tables
• ers must enter €0.00. Tenderers must not change the format of the Pricing Tables
• [Appendix 2 - Lot 1 - SalesForce Licensing.xlsx] Lot 01 - Salesforce Licensing - PLEASE ONLY EDIT THE YELLOW BOXES Unnamed: 1 Unnamed: 2 Unnamed: 3 Unnamed: 4 Unnamed: 5 Unnamed: 6 Unnamed: 7 Unnamed: 8 Unnamed: 9
• [Appendix 2 - Lot 1 - SalesForce Licensing.xlsx] 1 No. of Logins Year 2 No. of Logins Year 3 No. of Logins Year 4 No. of Logins Year 5 Total \n License Cost for 5 years\n(per user/per month) Further Details / License comminments / Restrictions

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 3 years. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• Payment will be made within 30 days following the date of receipt of goods
• Where a group of undertakings (in whatever form and regardless of the legal relationship between them) come together to submit a Tender in response to this CFT, the Contracting Authority will deal with all matters relating to this Competition through a single nominated entity authorised to represent all members of the group of undertakings. The Tenderer
• [CFT - Salesforce and AWS Cloud Licences and Support ( Lot 1 and Lot 2).docx] (in whatever form and regardless of the legal relationship between them) come together to submit a Tender in response to this CFT, the Contracting Authority will deal with all matters relating to this Competition through a single nominated entity authorised to represent all members of the group of undertakings. The Tenderer must provide details of all members of the group of undertakings and their role in the Tender and clearly set out the contact details including name, title, telephone number, postal address, facsimile number and e-mail address of the nominated entity authorised to represent the Tenderer and to whom all communications shall be directed and accepted until this Competition has been completed or terminated. Correspondence from any other person will NOT be accepted, acknowledged or responded to.
• The terms “Registrable Interest” and “Relative” shall be interpreted as per Section 2 of the Ethics in Public Office Acts 1995 and 2001, copies of which are available at www.irishstatutebook.ie. The Contracting Authority will, at its absolute discretion, decide on the appropriate course of action, which may in appropriate circumstances include eliminating a Tenderer from this Competition or terminating any Contract entered into by a Tenderer.
• Tenderers’ attention is drawn to the Competition Act 2002 (as amended, the “2002 Act”). The 2002 Act makes it a criminal offence for Tenderers to collude on prices or terms in a public procurement competition.
• 2.15 Industry Terms Used in this CFT
• [CFT - Salesforce and AWS Cloud Licences and Support ( Lot 1 and Lot 2).docx] ) must be fully disclosed to the Contracting Authority as soon as the conflict or potential conflict is or becomes apparent. Tenderers are required to declare that the preparation of their Tender was carried out independently. In the event of any actual or potential conflict of interest, the Contracting Authority may invite Tenderers to propose means by which the conflict of interest might be removed and in circumstances where there are links between Tenderers, the Contracting Authority may seek further information to confirm the Tenders have been prepared independently. The Contracting Authority will, at its absolute discretion, decide on the appropriate course of action, which may in appropriate circumstances include eliminating a Tenderer from this Competition or any Mini-Competition or terminating any Framework Agreement or Contract entered into by a Tenderer.

9. Risks, red flags & unusuals

• Qualification gate: the deterministic extract included a turnover threshold line (— use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.), which can materially narrow bidder pool composition.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — mid-sized to large specialist with formal QA/compliance process.
• Consortium / sub-contracting — allowed or addressed in the extracts (Appendix references and reliance provisions).
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: Appendix 2 - Lot 1 - SalesForce Licensing.xlsx, Appendix 2 - Lot 2 - AWS - DynamoDB and CloudTrail.xlsx, CFT - Salesforce and AWS Cloud Licences and Support ( Lot 1 and Lot 2).docx.
• eTenders CFT / notice reference: not specified in extract.
• Clarification contact / portal: eTenders message portal (email not surfaced in extract).
• Key attachments to prioritise: Appendix 2 - Lot 1 - SalesForce Licensing.xlsx] Lot 01 - Salesforce Licensing - PLEASE, Appendix 2 - Lot 1 - SalesForce Licensing.xlsx] 1 No. of Logins Year 2 No. of Logins, Appendix 2 - Lot 1 - SalesForce Licensing.xlsx] 0 NaN .