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Awarded IT & Software Services Open

Onsite ICT Technician Support

Value

€1.5m

Deadline

26 May

This tender seeks a contractor to deliver onsite ICT technician support. The contractor will assist with technical issues and ensure smooth operation of ICT systems.

📍 Wicklow

This tender has been awarded

Must-haves

Fail any = disqualified
Required

Tenderers must have experience in providing ICT support in an educational setting.

Required

Tenderers must hold relevant certifications in IT support.

Can you bid?

Required certifications

  • CompTIA A+
  • Microsoft Certified: Azure Fundamentals

Background

The contractor will be responsible for providing technical support to various educational institutions. This includes troubleshooting hardware and software issues, managing network systems, and ensuring that all ICT equipment is functioning properly. The role requires a proactive approach to identify and resolve potential issues before they affect users. The contractor will also provide training and support to staff as needed.

What this involves

The scope of work includes providing onsite technical support for ICT systems across multiple educational facilities. The contractor will be expected to respond to support requests, perform regular maintenance on ICT equipment, and assist in the setup of new hardware and software. Additionally, the contractor will need to maintain documentation of support activities and provide reports on system performance.

Technical support reports
Maintenance logs
User training sessions
System performance reports

Scoring

commercial

Price

50%
technical

Experience

30%
technical

Methodology

20%

Documents (1)

ZIP

TENDER Pack - Onsite ICT Technician Support.zip

3.1 MB · Appendix / Annex

Original notice text

KWETB require a flexible Dedicated Technical Support Team available from 8 AM to 5 PM, Monday to Friday, with ad-hoc out-of-hours support as needed (Bank Holidays not included). Onsite Technical Support Team will be required to travel to any KWETB locations in Kildare and Wicklow. Some locations require a dedicated day / half day onsite support, other locations will be on a ‘as request basis’.

AI analysis updated 4 months ago

Bid ↗
Details

Value

€1.5m

Deadline

26 May

View on eTenders ↗

Location

Various educational institutions under the Kildare and Wicklow Education and Training Board

Procedure

Open

Clarification

19 May 2025

eTenders ID

5520142

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