Trauma Informed Practice Client Programme

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

Novas ran this procurement for “Trauma Informed Practice Client Programme” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• Arlington Novas Ireland CLG (NOVAS) is a not-for-profit organisation and Approved Housing Body working with families and single adults who are disadvantaged and socially excluded; primarily those who are homeless or at risk of being homeless. We provide a range of services and housing for marginalised households throughout Ireland, including hostel accommodation and housing.
• The Dublin Homeless Network is seeking to develop a Trauma Informed Practice Client Programme for people who use homeless services. Many clients who access homeless and addiction services have experienced enduring and complex trauma in their lives, including multiple Adverse Childhood Experiences (ACE’s). The objective of the programme is to support clients to understand their trauma and their trauma triggers, to co-produce new coping strategies, enhance engagement with services and support self-advocacy, leading to greater equality for marginalised groups. The programme will be co-produced with clients and will be completed during Q4 2025. It is anticipated that the programme will be rolled out in services where staff have received foundational training on TIP, at a minimum. The programme will be developed for sole use by the Dublin Homeless Network. The intellectual property of the programme will belong to NOVAS and de Paul The successful tender candidate will be required to: * Collaborate with a variety of in the development and delivery of the project. * Develop a learning programme on the detailed specification of requirements below. * Develop an engaging programme for clients, incorporating active learning methods (developed in consultation with clients). * Provide a variety of course delivery methods and materials allowing for a variety of learning abilities and styles. * Design a built-in evaluation process so that individual organisations can effectively and efficiently gather data. * Train staff members to deliver the training within services.
• [CFT _TIP tender document_12.03.25.docx] The successful tenderer will develop a TIP programme for clients who live in homeless services who have experienced multiple trauma and disadvantage. They will incorporate an evaluation matrix into the programme and train homeless service staff to deliver the programme (in collaboration with peers, once they have been trained).
• • Understanding – of trauma, it’s impact on brain development, physical health and accessing services. Understanding the potential of post-trauma growth.
• • Recognition – of client’s own trauma (including ACE’s), personal trauma triggers and responses (fight, flight, freeze, fawn). Recognising the impact of trauma on others, such as other clients living in homeless services and the potential impact of your behaviour on them.
• • Empowerment and a Strength-Based Approach – empower clients to understand their trauma and triggers and its intersection with accessing and engaging with services. Empower clients to recognise and address their triggers and develop new coping strategies, resilience and a sense of safety. Support clients to realise that change is possible.
• • Build skills – support clients to recognise triggers, develop new coping strategies (self and co-regulation, somatic regulation, grounding techniques and breath work), develop new communication skills, harness inherent strengths, resilience and self-advocacy. Trauma informed goal setting, client-led SMART goals for recovery and self-improvement.
• • Enhance Access and Engagement – to services, support, housing etc. (through new coping strategies, enhanced self-awareness on trauma triggers). Support clients to understand and advocate for their rights.
• [CFT _TIP tender document_12.03.25.docx] The Contracting Authority requires tenderers to nominate a dedicated contract manager who will act as the main point of contact for the duration of the contract. This person shall have the authority to deal with all matters in relation to contracts and be responsible for the satisfactory delivery of the services required. The duties of the contract manager will include the following:
• The Contract constitutes a means of establishing overall terms and conditions in accordance with which, for a specified duration, a contract may or not be awarded. It is emphasised that this Contract constitutes no guarantee to purchase a specific quantity of services from a particular economic operator. Indeed, NOVAS reserves the right to operate outside of the contract at its discretion; particularly should it become apparent that doing so would offer greater value for money. Notwithstanding the foregoing, NOVAS has adopted single supplier Contract approach to the procurement of the required services in order to efficiencies and maximise cost savings over a three-year period.
• [CFT _TIP tender document_12.03.25.docx] If, following the award of a contract under this Contract, the candidate cannot, for whatever reason, deliver the required services to the satisfaction of the Contracting Authority; the Contracting Authority reserves the right to award the contract to the next highest-ranked tenderer emerging from the process at any time during the contract tender validity period.
• Complete the Declaration of Bona Fides as per Art. 57 of Directive 2014/24/EU as implemented by Regulation 102 of 2015 (UK) and SI 2814 of May 2016 (Irl.) and as contained in the Tender Response Document. Complete the Declaration regarding compliance with relevant statutory obligations as contained in the Tender Response Document. Where tenderers are established and operating outside of the jurisdiction of supply, compliance with equivalent legislation as applicable in the country of establishment / operation is required. Non-binding monetary references in the source were treated as context only and were not used as qualification thresholds.

3. Background & buyer context

The buyer context reflected a formal Irish public-procurement route, with pre-qualification used to control entry into the tender stage.

• Title: Trauma Informed Practice Client Programme
• Trauma Informed Practice Client Programme
• (r) Policy on Personal Debriefings 25
• [CFT _TIP tender document_12.03.25.docx] It is the policy of the Contracting Authority to promote participation by Small and Medium Enterprises (SMEs) on a fair and equal basis.

4. Eligibility & selection criteria

• Turnover requirement — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.; Insurance Type Level required if successful Level in Place Details of Any Excess Renewal Date Employers Liability €13 million Public Liability €6.5 million Product Liability; N/A] Professional Indemnity €1.3 million Cyber Liability
• Certifications — not specified for this tender
• Past experience — not specified for this tender
• Personnel — not specified for this tender
• Geographic / facility constraints — not specified for this tender Additional binding lines surfaced in the deterministic extract:
• — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance Type Level required if successful Level in Place Details of Any Excess Renewal Date Employers Liability €13 million Public Liability €6.5 million Product Liability
• N/A] Professional Indemnity €1.3 million Cyber Liability
• Insurance Type Required Value € Required Value STG£ Employer’s Liability €13 million N/A Public Liability €6.5 million N/A Product Liability N/A
• Professional Indemnity €1.3 million N/A Environmental Liability Im

5. Award criteria & scoring

6. Submission requirements

• Method statement / response document (template/page limits) — not specified in extract.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — ESPD/declaration/statement-of-confirmation language was present.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• Contact for Queries Via www.etenders.gov.ie only
• Format for submission of tenders Via www.etenders.gov.ie only
• Please note that information relating to this Request for Tender, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal www.etenders.gov.ie. Registration is free of charge and there is no charge for documents. Please note that the Contracting Authority accepts no responsibility for information relayed (or not relayed) via third parties.
• Please note that information relating to this Request for Tender, including clarifications and changes, will be published on the Procurement Opportunities Portal www.etenders.gov.ie. Registration is free of charge and there is no charge for documents. Please note that the Contracting Authority accepts no responsibility for information relayed (or not relayed) via third parties.
• [CFT _TIP tender document_12.03.25.docx] Opportunities Portal www.etenders.gov.ie. Registration is free of charge and there is no charge for documents. Please note that the Contracting Authority accepts no responsibility for information relayed (or not relayed) via third parties.
• 4.3 General, Declarations and Financial Requirements 14

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 12 months. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• re parts of the contract may be performed that are in force 7 days prior to the deadline for receipt of Te
• [CFT _TIP tender document_12.03.25.docx]
• [CFT _TIP tender document_12.03.25.docx] Opportunities Portal www.etenders.gov.ie. Registration is free of charge and there is no charge for documents. Please note that the Contracting Authority accepts no responsibility for information relayed (or not relayed) via third parties.
• Version Version Description Author Version Date
• 1.2 Small and Medium Enterprise Participation 5
• 2.5 Anticipated Timeline 10
• [CFT _TIP tender document_12.03.25.docx] MENT AND OPERATION OF THE CONTRACT 12](#_Toc155942764)

9. Risks, red flags & unusuals

• Qualification gate: the deterministic extract included a turnover threshold line (— use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.), which can materially narrow bidder pool composition.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — mid-sized to large specialist with formal QA/compliance process.
• Consortium / sub-contracting — allowed or addressed in the extracts (Appendix references and reliance provisions).
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: CFT _TIP tender document_12.03.25.docx, 3.

[CFT _TIP tender document_12.03.25.docx, (b) Closing date

[CFT _TIP tender document_12.03.25.docx.

• eTenders CFT / notice reference: not specified in extract.
• Clarification contact / portal: eTenders message portal (email not surfaced in extract).
• Key attachments to prioritise: (u) Environmental

[CFT _TIP tender document_12.03.25.docx, RFT 13.03.2025 , Appendix D. This information is to enable tenderers to take full account of the economi.