Section 49 Complaints Officer Services

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

Sea-Fisheries Protection Authority ran this procurement for “Section 49 Complaints Officer Services” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• Title: Section 49 Complaints Officer Services
• e practising solicitors or barristers, and confirm that they meet the following minimum requirements, during the period in which services are provided:
• be practising solicitors or barristers and confirm that they meet the following minimum requirements, during the period in which services are provided, to be demonstrated by documentary evidence for verification: * For Barristers - Registration with the LSRA on the Roll of Practising Barristers
• The Service Provider shall, as a minimum requirement, provide an annual report to the Authority pursuant to Section 65 of the Act
• Title: Section 49 Complaints Officer Services
• Section 49 Complaints Officer Services
• Appendix 3: Draft Service Contract 20
• • to advise the Minister in relation to policy on effective implementation of sea-fisheries law and food safety law: The Minister shall consider any such advice for the purposes of Chapter 2,
• All queries or requests for clarification relating to any aspect of this procurement competition or of this RFT must be directed through the messaging service on the eTenders portal at www.etenders.gov.ie only. Please note, no queries shall be accepted via any other medium.
• [RFT - S49 Complaints.docx] this procurement competition or of this RFT must be directed through the messaging service on the eTenders portal at www.etenders.gov.ie only. Please note, no queries shall be accepted via any other medium.
• The Contracting Authority requires tenderers to nominate a dedicated contract manager who will act as the main point of contact for the duration of the contract. This person shall have the authority to deal with all matters in relation to the contract and be responsible for the satisfactory delivery of the services required. The duties of the contract manager will include the following:
• Proactively discuss with the Contracting Authority ways of improving efficiency regarding service delivery in general and providing suggestions for improvement and cost savings. Non-binding monetary references in the source were treated as context only and were not used as qualification thresholds.

3. Background & buyer context

The buyer context reflected a formal Irish public-procurement route, with pre-qualification used to control entry into the tender stage.

• • to advise the Minister in relation to policy on effective implementation of sea-fisheries law and food safety law: The Minister shall consider any such advice for the purposes of Chapter 2,
• It is the policy of the Contracting Authority to promote participation by Small and Medium Enterprises (SMEs) on a fair and equal basis.
• 1% - 29% A response where serious reservations exist. This may be because, for example, insufficient detail is provided, and the response has fundamental flaws, or is seriously inadequate or seriously lacks credibility with a
• 1% - 29% A response where serious reservations exist. This may be because, for example, insufficient detail is provided, and the response has fundamental flaws, or is seriously inadequate or seriously lacks credibility with a high risk of non-delivery.

4. Eligibility & selection criteria

• Turnover requirement — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.; Declaration must be completed in the Tender Response Document Pass/Fail Type of Insurance Indemnity Limit Employer’s Liability €12.7 million limit for one claim, or series of claim; Public/Product Liability €6.5 million limit for any one claim or series of cl
• Certifications — not specified for this tender
• Past experience — not specified for this tender
• Personnel — not specified for this tender
• Geographic / facility constraints — not specified for this tender Additional binding lines surfaced in the deterministic extract:
• — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Declaration must be completed in the Tender Response Document Pass/Fail Type of Insurance Indemnity Limit Employer’s Liability €12.7 million limit for one claim, or series of claim
• Public/Product Liability €6.5 million limit for any one claim or series of cl
• Professional Indemnity €100,000 limit for any one claim or series of cla

5. Award criteria & scoring

6. Submission requirements

• Method statement / response document (template/page limits) — Appendix 1 questionnaire/PQQ response was required.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — ESPD/declaration/statement-of-confirmation language was present.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• Declaration must be completed in the Tender Response Document Pass/Fail Type of Insurance Indemnity Limit Employer’s Liability €12.7 million limit for one claim, or series of claim
• Submissions and Queries via: eTenders only
• Please note that all information relating to this competition, including clarifications and addenda, will be published on the Irish Government Procurement Portal (www.etenders.gov.ie). Registration is free of charge and there is no charge for documents. The Sea-Fisheries Protection authority accepts no responsibility for information relayed (or not relayed) via third parties.
• Request for Tender: Completed & Signed Appendix 2 - Form of Tender on company headed paper.
• Please Note: * It is imperative that all questions in the Tender Response Document are completed in the format provided as the Tender Response Document will be used as the basis for evaluation of selection and award. * Please note all queries in relation to this process must be submitted via the e
• [RFT - S49 Complaints.docx] Please Note: * It is imperative that all questions in the Tender Response Document are completed in the format provided as the Tender Response Document will be used as the basis for evaluation of selection and award. * Please note all queries in relation to this process must be submitted via the eTenders messaging facility only. * Applicants may submit clarification queries during the application process in respect of matters contained in the documentation. All clarification requests must be submitted via eTenders messaging only. Such requests received will be collated and responses issued to all Applicants via eTenders website. All clarification responses issued will be deemed to form a constituent element of the application documentation. * Any necessary meetings or discussions will be arranged and/or facilitated by the point of contact. In all phases of this procurement, all communication among Applicants and the SFPA related to the Invitation to Participate must be in writing, via eTenders messaging facility. All tenders will be advised of any significant issues raised by any tender. Copies of all questions received, and answers given will be forwarded to all participants via the eTenders website. It is the responsibility of all tenders to check their e-Tenders notifications/emails on a regular basis. * Questions received after the query deadline will not be entertained. * Failure to comply with any of the above procedures may result in disqualification of the Applicant. * For all documents provided in soft-copy format, please note that any single document should not exceed 5MB in memory

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 12 months. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• NOW IT IS HEREBY AGREED in consideration of the sum of €2.00 (the receipt of which is hereby
• [insert number]calendar days either Party may terminate at 14 days notice
• breach(es) (if the breach(es) are capable of remedy) within 30 days after receipt of a request in writing f
• ) are capable of remedy) within 30 days after receipt of a request in writing f
• For the Term and for a period of 12 months thereafter (and save in respect of publ
• this procurement competition will be issued for a term of 12 months (“the Term”) from the date of notific
• right to extend the Term for a period or periods of up to 12 months with 3 such extensions on the sam

9. Risks, red flags & unusuals

• Qualification gate: the deterministic extract included a turnover threshold line (— use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.), which can materially narrow bidder pool composition.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — mid-sized to large specialist with formal QA/compliance process.
• Consortium / sub-contracting — allowed or addressed in the extracts (Appendix references and reliance provisions).
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: RFT - S49 Complaints.docx, RFT - S49 Complaints.docx]  Yes [x] No [ ] .
• eTenders CFT / notice reference: OJEU .
• Clarification contact / portal: eTenders message portal (email not surfaced in extract).
• Key attachments to prioritise: RFT - S49 Complaints.docx] To allow the Contracting Authority to fully evaluate com, Appendix 2 - Form of Tender on company headed paper. , RFT - S49 Complaints.docx] The Contracting Authority reserves the right to disconti.