Request for Tenders for IT support and maintenance services

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

An Taisce Environmental Education Unit ran this procurement for “Request for Tenders for IT support and maintenance services” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• Title: Request for Tenders for IT support and maintenance services
• Request for Tenders for IT support and
• SPECIFICATIONS OF SERVICE REQUIREMENTS
• Specifications of Service Requirements
• During the performance of the Services, the successful Tenderer shall:
• Suitable companies are now invited to w Details of the required services are set out
• An Taisce is seeking a service provider to supply a complete management solution to
• ensure the efficient operation of its information technology systems in the areas of:
• The successful tenderer will provide specific day-to-day services to An Taisce staff at
• their Dublin 2 office and at various other locations, services and supports include:
• • Set up/installation of new hardware including migration of data
• • Troubleshooting on any instances of broadband or system failure including

3. Background & buyer context

The buyer context reflected a formal Irish public-procurement route, with pre-qualification used to control entry into the tender stage.

• Due to the nature of the An Taisce’s funding, the expected term of the contract will be for
• [An Taisce request for IT Tender.pdf] Due to the nature of the An Taisce’s funding, the expected term of the contract will be for
• Spring Clean, Legacy4Life, LEAF, Globe, SEAI Schools Energy Workshop Programme,
• Neat Streets, Blue Flag, Planning policy and oversight, Conservation of the Natural and

4. Eligibility & selection criteria

• Turnover requirement — not specified for this tender
• Insurance — not specified for this tender
• Certifications — not specified for this tender
• Past experience — not specified for this tender
• Personnel — not specified for this tender
• Geographic / facility constraints — not specified for this tender

5. Award criteria & scoring

6. Submission requirements

• Method statement / response document (template/page limits) — not specified in extract.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — ESPD/declaration/statement-of-confirmation language was present.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• [An Taisce request for IT Tender.pdf] - 1
• APPENDIX I Summary of Hardware Lifecycle Report April 2024
• APPENDIX VI – ARTICLE 45 DECLARATION
• [An Taisce request for IT Tender.pdf] Due to the nature of the An Taisce’s funding, the expected term of the contract will be for
• [An Taisce request for IT Tender.pdf] Neat Streets, Blue Flag, Planning policy and oversight, Conservation of the Natural and
• [An Taisce request for IT Tender.pdf] not exhaustive

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 18 months. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• or periods of up to 12 months with a maximum of 2 such extensions per
• Due to the nature of the An Taisce’s funding, the expected term of the contract will be for
• [An Taisce request for IT Tender.pdf] Due to the nature of the An Taisce’s funding, the expected term of the contract will be for
• or periods of up to 12 months with a maximum of 2 such extensions permitted on the
• same terms and conditions, subject to An Taisce’s obligations at law.
• • Disposal of obsolete equipment in line with Data Protection requirements
• Equipment to be covered under the agreement varies by manufacturer, age,

9. Risks, red flags & unusuals

• Numeric qualification gates were only partially visible, so eligibility certainty required full pack review.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — specialist operator with compliant procurement governance and evidencable experience.
• Consortium / sub-contracting — allowed or addressed in the extracts (Appendix references and reliance provisions).
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: An Taisce request for IT Tender.pdf, APPENDIX I Summary of Hardware Lifecycle Report April 2024, APPENDIX II – DEFINED TERMS.
• eTenders CFT / notice reference: not specified in extract.
• Clarification contact / portal: eTenders message portal (email not surfaced in extract).
• Key attachments to prioritise: APPENDIX III – IMPORTANT NOTICE, APPENDIX IV – PRICING SUBMISSION, APPENDIX V – FORM OF TENDER.