Provision of Sharepoint Support and Associated Services

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

Office of the Ombudsman ran this procurement for “Provision of Sharepoint Support and Associated Services” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• Title: Provision of Sharepoint Support and Associated Services
• e successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €12.7m For any one claim or series of claims
• rer shall be required to supply its Tax Clearance Access Number and Tax Reference Number to facilitate online verification of their tax status by
• rer shall be required to supply its Tax Clearance Access Number and Tax Reference
• [OMB024-RFT-SharepointSupportServices_PricingSchedule.xlsx] Description Cost in € Applicable VAT % Rate
• Support Costs – Year 1 0.0 NaN
• Support Costs – Year 2 0.0 NaN
• Support Costs – Year 3 0.0 NaN
• Support Cost (Three (3) year contract) inc VAT 0.0 0.0
• Support Costs and Development Draw Down Days figures are auto-populated from SupportServices and ResourceRateCard tabs\nTenderers MUST include any Additional Costs in the field above ** NaN NaN
• [OMB024-RFT-SharepointSupportServices_PricingSchedule.xlsx] ) days per annum, assuming three year contract term), multiplied by the per diem rate for onsite staff.\n\nTo cover Administrator and Development cost evaluation, assumption of 50/50 split on draw down days.\n\nThe Per Diem rate will be calcaulated as a blended rate of the Junior and Senior resource rates quoted on the ResourceRateCard tab, in the proportion of;\nJunior resource - Six (6) days\nSenior resource - Four (4) days NaN NaN
• [OMB024-RFT-SharepointSupportServices_PricingSchedule.xlsx] ON-SITE Resource Description Resource Rate Card (ex VAT) Unnamed: 3 Non-binding monetary references in the source were treated as context only and were not used as qualification thresholds.

3. Background & buyer context

The buyer context reflected a formal Irish public-procurement route, with pre-qualification used to control entry into the tender stage.

• o Planned patching and upgrades to the existing on-premises Sharepoint
• [RFT-SharepointSupportDevelopmentServices.pdf] to the existing on-premises Sharepoint
• Contracting Authority policy seeks to encourage participation on a fair
• Contracting Authority policy seeks to encourage participation on a fair and equal

4. Eligibility & selection criteria

• Turnover requirement — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.; eTenders Contact Details: Company Registration Number: Date of RFT Submission: Type of Insurance Indemnity Limit Employer’s Liability €12.7m For any one claim or series of claims; Public Liability €6.7m For any one claim or series of claims a
• Certifications — not specified for this tender
• Past experience — not specified for this tender
• Personnel — not specified for this tender
• Geographic / facility constraints — not specified for this tender Additional binding lines surfaced in the deterministic extract:
• — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• eTenders Contact Details: Company Registration Number: Date of RFT Submission: Type of Insurance Indemnity Limit Employer’s Liability €12.7m For any one claim or series of claims
• Public Liability €6.7m For any one claim or series of claims a
• Professional Indemnity €1m In the aggregate per insurance year Cyber Indemnity €2.5m In the aggregate per insurance year
• e successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €12.7m For any one claim or series of claims
• Public Liability €6.7m For any one claim or series of claims

5. Award criteria & scoring

6. Submission requirements

• Method statement / response document (template/page limits) — not specified in extract.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — ESPD/declaration/statement-of-confirmation language was present.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• eTenders Contact Details: Company Registration Number: Date of RFT Submission: Type of Insurance Indemnity Limit Employer’s Liability €12.7m For any one claim or series of claims
• Appendix 3A: Schedule C – Declaration of non-notifiable foreign financial contributions (valued between €200,000 and €999,000 in the last three years preceding the declaration)
• between €200,000 and €999,000 in the last three years preceding the declaration)
• €200,000 and €999,000 in the last three (3) years preceding the declaration
• For reporting of foreign financial contributions which are of a value between €200,000 and €999,000 in the last three (3) years preceding the declaration
• Appendix 3A: Schedule D – Declaration of non-notifiable foreign financial contributions (valued between €1,000,000 and €3,999,000 in the last three years preceding the declaration)

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 36 months. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• e successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €12.7m For any one claim or series of claims
• shall expire on 30 June 2027, unless it is otherwise terminated in accordance with the
• are capable of remedy) within 30 days after receipt of a request in writing
• are capable of remedy) within 30 days after receipt of a request in writing f
• For the Term and for a period of 12 months thereafter (and save in respect of publ
• [OMB024-RFT-SharepointSupportServices_PricingSchedule.xlsx] Description Cost in € Applicable VAT % Rate
• * Development draw down days will be evaluated on the following basis;\nNotional figure of sixty (60) days - Twenty (20) days per annum, assuming three year contract term), multiplied by the per diem rate for onsite staff.\n\nTo cover Administrator and Development cost evaluation, assumption of 50/50 split on draw down days.\n\nThe Per Diem rate will be calcaulated as a blended rate

9. Risks, red flags & unusuals

• Qualification gate: the deterministic extract included a turnover threshold line (— use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.), which can materially narrow bidder pool composition.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — mid-sized to large specialist with formal QA/compliance process.
• Consortium / sub-contracting — allowed or addressed in the extracts (Appendix references and reliance provisions).
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: OMB024-RFT-SharepointSupportServices_PricingSchedule.xlsx, RFT-SharepointSupportDevelopmentServices.pdf, RFT Submission: Type of Insurance Indemnity Limit Employer’s Liability.
• eTenders CFT / notice reference: not specified in extract.
• Clarification contact / portal: eTenders message portal (email not surfaced in extract).
• Key attachments to prioritise: Appendix 3A: Schedule C – Declaration of non-notifiable foreign financial contributions, Appendix 3A: Schedule D – Declaration of non-notifiable foreign financial contributions, RFT-SharepointSupportServices_PricingSchedule.xlsx] Description Cost in € App.