Contract Cleaning Services to New Children's Hospital

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

Children's Health Ireland (CHI) ran this procurement for “Contract Cleaning Services to New Children's Hospital” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• Title: Contract Cleaning Services to New Children's Hospital
• CHI at Connolly requires a minimum of 397 core hours per week to service the current site detailed below
• The collection is manufactured in plants with UNI EN ISO 14001 certified Environmental Management Systems
• Provision of Contract Cleaning Services
• 4.4 Award Criterion 4 – Customer Service (150 Marks): 29
• [Request for Tender - New Childrens Hospital.docx] Children’s Health Ireland (“CHI” or the “Contracting Authority”) invites tenders to this Request for Tenders (“RFT”) from economic operators for the supply of a contract cleaning service to the New Children’s Hospital (NCH). This RFT, together with the appendices, sets out the requirements for contract cleaning for the New Children’s Hospital (“NCH”) at St. James’s Campus, Dublin 8 (the “NCH Campus”) and CHI at Tallaght and CHI at Connolly. CHI is responsible for the provision of healthcare to Ireland’s children in NCH, including the two paediatric outpatient and urgent care centres. Capitalised terms and expressions used in this RFT shall have the meaning given to them in Section 1.2 (Abbreviations) and Section 1.3 (Defined Terms). References in this RFT (and its appendices) to “including” shall mean “including but not limited to”.
• Contract Means the contract for provision of cleaning services in NCH and the satellites at Tallaght and Connolly in accordance with the terms set out at Appendix 16.
• Commissioning Phase Means the stage at which the Main Contractor has completed all major works of the building and live systems which is planned for the period between Sept/Oct 4 2024 and Quarter 1 2025.
• Services Means the services to be provided in accordance with the Contract.
• Tender Process Means the procurement process conducted by the Contracting Authority to obtain the Services.
• User Requirement Specification (URS) Means the user requirement specification relating to the contract cleaning service.
• [Request for Tender - New Childrens Hospital.docx] The Provider shall comply with all requirements set out in the User Requirement Specification relevant to the delivery of the Cleaning Services for NCH. Non-binding monetary references in the source were treated as context only and were not used as qualification thresholds.

3. Background & buyer context

The buyer context reflected a formal Irish public-procurement route, with pre-qualification used to control entry into the tender stage.

• The Directive confirms the strategic role of public procurement in achieving policy goals in innovation, the environment, and social inclusion.
• 1 Criteria 1: Human Resource Management 1. Recruitment plan (35 marks) 2. Training provided for cleaning staff and site management. (35 marks) * Hospital mandatory training: (5 marks) * Max 200 words.Cleaning of rooms with transmission-based precautions. (15 marks) * Specialised Training: (15 marks) 3. Staff retention policy and practice (50 marks) * Copy of Staff retention policy/procedure (4 marks) * Retention Figures for Reference Sites (23 marks) * Retention Actions (23 marks) 4. Absenteeism (40 marks) * Percentage sick leave from 3 x reference sites (20 marks) * Contingency plan for planned and unplanned leave in NCH. (20 Marks) 5. Site Management Team (35 marks) 6. Human Rights (5 marks) 200

4. Eligibility & selection criteria

• Turnover requirement — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.; ful tenderer will be required to hold for the term of the Contract the following insurances: Insurance Indemnity Limit Employer’s Liability €12.7m Public Liability €6; 5m Professional Indemnity €1.5million for any one claim or series of claim
• Certifications — not specified for this tender
• Past experience — not specified for this tender
• Personnel — not specified for this tender
• Geographic / facility constraints — not specified for this tender Additional binding lines surfaced in the deterministic extract:
• — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• ful tenderer will be required to hold for the term of the Contract the following insurances: Insurance Indemnity Limit Employer’s Liability €12.7m Public Liability €6
• 5m Professional Indemnity €1.5million for any one claim or series of claim

5. Award criteria & scoring

6. Submission requirements

• Method statement / response document (template/page limits) — Appendix 1 questionnaire/PQQ response was required.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — ESPD/declaration/statement-of-confirmation language was present.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• Value: not disclosed (eTenders placeholder)
• All prices must be submitted in Euros €.
• 2.20 Site Visit 16
• 4.7 Award Criterion 7 – Pricing Schedule (300 of 1000 marks) 32
• ESPD European Single Procurement Document
• Contract Means the contract for provision of cleaning services in NCH and the satellites at Tallaght and Connolly in accordance with the terms set out at Appendix 16.

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 3 years. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• ful tenderer will be required to hold for the term of the Contract the following insurances: Insurance Indemnity Limit Employer’s Liability €12.7m Public Liability €6
• At any point during the Contract where the Contractor fails to meet the minimum requirements as set down in this tender document, CHI reserve the right to terminate the Contract as per the performance management framework in the URS
• 1.3 Defined Terms 4
• 1.5 Detailed Description 5
• 2.15 Industry terms used in this RFT. 14
• [Request for Tender - New Childrens Hospital.docx] Children’s Health Ireland (“CHI” or the “Contracting Authority”) invites tenders to this Request for Tenders (“RFT”) from economic operators for the supply of a contract cleaning service to the New Children’s Hospital (NCH). This RFT, together with the appendices, sets out the requirements for contract cleaning for the New Children’s Hospital (“NCH”) at St. James’s Campus, Dublin 8 (the “NCH Campus”) and CHI at Tallaght and CHI at Connolly. CHI is responsible for the provision of healthcare to Ireland’s children in NCH, including the two paediatric outpatient and urgent care centres. Capitalised terms and expressions used in this RFT shall have the meaning given to them in Section 1.2 (Abbreviations) and Section 1.3 (Defined Terms). References in this RFT (and its appendices) to “including” shall mean “including but not limited to”.
• Contract Means the contract for provision of cleaning services in NCH and the satellites at Tallaght and Connolly in accordance with the terms set out at Appendix 16.

9. Risks, red flags & unusuals

• Qualification gate: the deterministic extract included a turnover threshold line (— use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.), which can materially narrow bidder pool composition.
• Contract value was not disclosed in metadata, creating uncertainty on margin, resourcing, and financing assumptions.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — mid-sized to large specialist with formal QA/compliance process.
• Consortium / sub-contracting — allowed or addressed in the extracts (Appendix references and reliance provisions).
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: Request for Tender - New Childrens Hospital.docx, RFT. 14](#_Toc158286254), Schedule (300 of 1000 marks) 32](#_Toc158286279).
• eTenders CFT / notice reference: not specified in extract.
• Clarification contact / portal: eTenders message portal (email not surfaced in extract).
• Key attachments to prioritise: RFT”) from economic operators for the supply of a contract cleaning service to the, RFT, together with the appendices, sets out the requirements for contract cleaning, RFT shall have the meaning given to them in Section 1.2 (Abbreviations) and Section.