RTÉ Printer Managed Service Support and Upgrade

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

Raidió Teilifís Éireann ( RTÉ ) ran this procurement for “RTÉ Printer Managed Service Support and Upgrade” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• Title: RTÉ Printer Managed Service Support and Upgrade
• Please provide details of a minimum of Five examples of the Tenderer’s experience in performing services similar in size, nature and complexity as those required by the Specification in the previous three years
• RTÉ is a 24 hour, 7 day, 52 week operations
• [RTÉ 21P015 Printer Managed Service Support and Upgrade ITT Final.docx] INVITATION TO TENDER
• Printer Managed Service Support and Upgrade
• RTÉ (Raidió Teilifís Éireann) is Ireland’s national public service media organisation. A leader in Irish media, RTÉ provides comprehensive, cost-effective, free-to-air multimedia services to the public in Ireland and interested audiences internationally.
• RTÉ services are impartial in accordance with statutory obligations. At its heart, RTÉ is a creative organisation, making and commissioning a broad range of high-quality programming and content to meet the needs of multiple audiences. A leader in national and international news, RTÉ typically airs at least 18 of the top 20 television programmes broadcast by any channel available in Ireland every year. RTÉ’s television services are RTÉ One, RTÉ One HD, RTÉ One+1, RTÉ2 HD, RTÉ2+1, RTÉ News and RTÉjr.
• RTÉ operates four primary stations (RTÉ Radio 1, RTÉ 2fm, RTÉ lyric fm and RTÉ Raidió na Gaeltachta), as well as digital radio stations and RTÉjr Radio, Ireland’s only radio station just for children. RTÉ also offers a broad range of digital services, including a comprehensive website (RTÉ.ie), and multiple genre-specific apps, including a bespoke RTÉjr app for younger audiences, as well as the popular RTÉ Player and RTÉ Radio Player. RTÉ Archives is a broadcast and stills archive that curates RTÉ’s audio-visual and print archive on behalf of the nation.
• As part of RTÉ, the RTÉ Concert Orchestra has since 1948 brought a wide range of global musical repertoire to new audiences and supported national and international artists by means of live, broadcast and recorded performances.
• Saorview, Ireland’s first free-to-air digital television service, is owned and managed by
• [RTÉ 21P015 Printer Managed Service Support and Upgrade ITT Final.docx] É Concert Orchestra has since 1948 brought a wide range of global musical repertoire to new audiences and supported national and international artists by means of live, broadcast and recorded performances.
• Saorview, Ireland’s first free-to-air digital television service, is owned and managed by RTÉ. The following RTÉ services are available on Saorview: RTÉ One, RTÉ2 HD, RTÉ News, RTÉjr, RTÉ One+1, RTÉ2+1, and RTÉ Aertel, as well as all of RTÉ’s fm and digital radio services. Non-binding monetary references in the source were treated as context only and were not used as qualification thresholds.

3. Background & buyer context

The buyer context reflected a formal Irish public-procurement route, with pre-qualification used to control entry into the tender stage.

• RTÉ services are impartial in accordance with statutory obligations. At its heart, RTÉ is a creative organisation, making and commissioning a broad range of high-quality programming and content to meet the needs of multiple audiences. A leader in national and international news, RTÉ typically airs at least 18 of the top 20 television programmes broadcast by any channel available in Ireland every year. RTÉ’s television services are RTÉ One, RTÉ One HD, RTÉ One+1, RTÉ2 HD, RTÉ2+1, RTÉ News and RTÉjr.
• RTÉ has established an evaluation panel using such resources and skills as it considers appropriate to assess and evaluate all Tenders. Scores will be arrived at using objective evidence and the professional judgment of the members of the evaluation panel, as appropriate.
• Replacement and upgrade of existing wide format printers

4. Eligibility & selection criteria

• Turnover requirement — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.; ty Assurance Pass/ Fail Health, Safety and Welfare at Work Assurance Pass/ Fail Vendor Security Assessment Pass/Fail Insurance Minimum Level of Cover Required Product Liability €6.5M Public Liability €6; 5M Employer’s Liability €13M Evaluation Criteria Percentage W
• Certifications — not specified for this tender
• Past experience — not specified for this tender
• Personnel — not specified for this tender
• Geographic / facility constraints — not specified for this tender Additional binding lines surfaced in the deterministic extract:
• — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• ty Assurance Pass/ Fail Health, Safety and Welfare at Work Assurance Pass/ Fail Vendor Security Assessment Pass/Fail Insurance Minimum Level of Cover Required Product Liability €6.5M Public Liability €6
• 5M Employer’s Liability €13M Evaluation Criteria Percentage W
• 1 public liability insurance in the sum of €6.5 million in respect of any claim arising out of
• 2 product liability insurance in the sum of €6.5 million in respect of any claim arising out of
• 3 employer’s liability insurance in the sum of €13 million in respect of any claim arising out of

5. Award criteria & scoring

6. Submission requirements

• Method statement / response document (template/page limits) — Appendix 1 questionnaire/PQQ response was required.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — ESPD/declaration/statement-of-confirmation language was present.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• nders have been submitted, RTÉ will assess those Tenders in accordance with the minimum requirements (Section 5
• More details are provided in the “Specification” which is set out in Schedule 1Appendix 1 to this ITT.
• This ITT has been prepared by RTÉ for the purpose of providing Tenderers with certain information to assist them in submitting Tenders, which will satisfy RTÉ’s requirements in respect of the Specification.
• As notified in the contract notice published in Official Journal of the European Union and eTenders ref 3012704, this competition is being carried out in accordance with the open procedure. It
• As notified in the contract notice published in Official Journal of the European Union and eTenders ref 3012704, this competition is being carried out in accordance with the open procedure. It is currently intended that the Tender Process will be conducted as set out in the table in Section 2.2 (Timetable).
• Once Tenders have been submitted, RTÉ will assess those Tenders in accordance with the minimum requirements (Section 5.1) and then the evaluation criteria set out at Section 7 (Evaluation Criteria) of this ITT, in order to identify the most economically advantageous Tender. As part of the evaluation, RTÉ may at its sole discretion conduct a Best and Final Offer stage to the Evaluation process.

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 3 years. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• Sector: Office Supplies & Equipment
• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• Detailed descriptions of the minimum requirements are set out below
• RTÉ services are impartial in accordance with statutory obligations. At its heart, RTÉ is a creative organisation, making and commissioning a broad range of high-quality programming and content to meet the needs of multiple audiences. A leader in national and international news, RTÉ typically airs at least 18 of the top 20 television programmes broadcast by any channel available in Ireland every year. RTÉ’s television services are RTÉ One, RTÉ One HD, RTÉ One+1, RTÉ2 HD, RTÉ2+1, RTÉ News and RTÉjr.
• RTÉ operates four primary stations (RTÉ Radio 1, RTÉ 2fm, RTÉ lyric fm and RTÉ Raidió na Gaeltachta), as well as digital radio stations and RTÉjr Radio, Ireland’s only radio station just for children. RTÉ also offers a broad range of digital services, including a comprehensive website (RTÉ.ie), and multiple genre-specific apps, including a bespoke RTÉjr app for younger audiences, as well as the popular RTÉ Player and RTÉ Radio Player. RTÉ Archives is a broadcast and stills archive that curates RTÉ’s audio-visual and print archive on behalf of the nation.
• The term of any contract awarded under this competition will be 3 years, with an option to extend for further period of 2 years up to a maximum period of 5 years at the discretion of RTÉ.
• Provision, installation and management of a range of devices on-multiple sites which will provide for secure printing and combine photocopy, scanning and printing activities.
• All Tenders, supporting documents and correspondence must be submitted in the English language. Where any original document which forms part of a Tender is not in English, Tenderers must provide an accurate English translation together with a copy of the original document. In the event of any discrepancy or difference between various languages, the version in English

9. Risks, red flags & unusuals

• Qualification gate: the deterministic extract included a turnover threshold line (— use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.), which can materially narrow bidder pool composition.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — mid-sized to large specialist with formal QA/compliance process.
• Consortium / sub-contracting — allowed or addressed in the extracts (Appendix references and reliance provisions).
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: where a Product or P
• 3 employer’s liability insurance in the sum of €13 million in respect of any claim arising out of a single incident; and;
• 4 professional indemnity insurance in the sum of €1 million in respect of any claim arising out of a single incident; [where a professional

Minimum-level / mandatory phrases

• nders have been submitted, RTÉ will assess those Tenders in accordance with the minimum requirements (Section 5
• RTÉ requires a minimum of three (3) Business Days to respond to any Query
• Minimum Requirements
• Tenderers must satisfy the following minimum requirements for this Tender
• Tenderers which fail to meet these minimum requirements will not have their Tenders assessed any further in this competition
• Detailed descriptions of the minimum requirements are set out below
• Tenderers must have achieved a minimum turnover level of €500,000 in each of the three (3) previous financial years
• Tenderers must maintain the following minimum levels of insurance cover:
• Please provide details of a minimum of Five examples of the Tenderer’s experience in performing services similar in size, nature and complexity as those required by the Specification in the previous three years
• Tender responses will be assessed to ensure they meet the minimum requirements set out in Section 5
• 1 (Minimum Requirements)
• eteness and compliance will then be assessed to ensure the Tenderer meets RTÉ’s minimum requirements set out in Section 5
• Only those Tenderers Tender which meet the minimum requirements shall be evaluated against the criteria set out at Section 7 (Evaluation Criteria) below and ranked based on the scores received
• RTÉ will evaluate and rank all Tenders meeting the minimum requirements based on the following evaluation criteria:
• lack and white devices in the Printing Department must be capable of stapling a minimum of 100 sheets
• The overall length of the contract(s) will be for a minimum of 3 years and a maximum of 5 years
• Insurance Minimum Level of Cover Required

Scale / volume phrases

• Any significant enhancements planned for the next 12-18 months and cost/delivery of same
• RTÉ is a 24 hour, 7 day, 52 week operations
• (ii) RTÉ approved invoices will be paid 30 days after invoice approval

TENDER DOCUMENTS [RTÉ 21P015 Printer Managed Service Support and Upgrade ITT Final.docx, RTÉ 21P015 Printer Managed Service Support and Upgrade ITT Final.docx, R143_Security_Controls_Assertation.xlsx.

• eTenders CFT / notice reference: contract notice published in Official Journal of the European Union and eTe.
• Clarification contact / portal: eTenders message portal (email not surfaced in extract).
• Key attachments to prioritise: ITT Final.docx] INVITATION TO TENDER, ITT Final.docx] É Concert Orchestra has since 1948 brought a wide range of global m, Schedule 1Appendix 1 to this ITT..