Request for Tenders for the Provision of Technical Support Services

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

Marine Institute_1141 ran this procurement for “Request for Tenders for the Provision of Technical Support Services” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• Title: Request for Tenders for the Provision of Technical Support Services
• rer shall be required to supply its Tax Clearance Access Number and Tax Reference Number to facilitate online verification of their tax status by
• The CAO is ISO9001 certified and all operations are carried out within this quality framework
• To comply with ISO 9001 requirements of the CAO the service will be required to be delivered on site in
• with ISO 9001 requirements of the CAO the service will be required to be delivered on site in
• Details of experience of operating in an ISO 9001 quality system or equivalent quality system framework
• tion (the “Services Contract”) will be issued for a term of 36 months (“the Term”)
• ovision of technical support services for a fixed period of 36 months
• [ITT24-004 FHU Technical Support Services.docx] Marine Institute, Rinville, Oranmore, Co. Galway
• Request for Tenders for the provision of Technical Support Services
• The Marine Institute is the national agency responsible for Marine Research, Technology Development and Innovation. The Marine Institute seeks to assess and realise the economic potential of Ireland’s 220 million acre marine resource; promote the sustainable development of marine industry through strategic funding programmes and essential scientific services; and safeguard our marine environment through research and environmental monitoring.
• “to undertake, to co-ordinate, to promote and to assist in marine research and development and to provide such services related to marine research and development, that in the opinion of the Institute will promote economic development and create employment and protect the environment.” – Marine Institute Act, 1991 Non-binding monetary references in the source were treated as context only and were not used as qualification thresholds.

3. Background & buyer context

The buyer context reflected a formal Irish public-procurement route, with pre-qualification used to control entry into the tender stage.

• The Marine Institute is the national agency responsible for Marine Research, Technology Development and Innovation. The Marine Institute seeks to assess and realise the economic potential of Ireland’s 220 million acre marine resource; promote the sustainable development of marine industry through strategic funding programmes and essential scientific services; and safeguard our marine environment through research and environmental monitoring.
• 1.7 Marine Institute policy seeks to encourage participation on a fair and equal basis by Small and Medium Enterprises (“SME
• 1.7 Marine Institute policy seeks to encourage participation on a fair and equal basis by Small and Medium Enterprises (“SME”s) in this Competition. SME’s that believe the scope of this Competition is beyond their technical or business capacity are encouraged, subject to paragraph 2.5, to explore the possibilities of forming relationships with other SMEs or with larger enterprises. Through such relationships they can participate and contribute to the successful implementation of any Services Contract that may result from this Competition and therefore increase their social and economic benefits.

4. Eligibility & selection criteria

• Turnover requirement — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.; Indemnity Limit Type of Insurance Indemnity Limit Employers’s Liability (if relevant) €13 million Public Liability €2.6million Technical and Professional Abil
• Certifications — not specified for this tender
• Past experience — not specified for this tender
• Personnel — not specified for this tender
• Geographic / facility constraints — not specified for this tender Additional binding lines surfaced in the deterministic extract:
• — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Indemnity Limit Type of Insurance Indemnity Limit Employers’s Liability (if relevant) €13 million Public Liability €2.6million Technical and Professional Abil

5. Award criteria & scoring

6. Submission requirements

• Method statement / response document (template/page limits) — Appendix 1 questionnaire/PQQ response was required.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — ESPD/declaration/statement-of-confirmation language was present.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• Appendix 1: Requirements and Specifications
• Appendix 4: Declaration as to Personal Circumstances of Tenderer
• The Marine Institute invites tenders (“Tenders”) to this request for tenders (“RFT”) from economic operators (“Tenderers”) for the provision of the services as described in Appendix 1 to this RFT (the ”Services”).
• Full details of the service requirements are provided in Appendix 1. (service specification).
• [ITT24-004 FHU Technical Support Services.docx] paragraph 2.4 below that all Data Subjects (where Data Subject has the meaning given under the Data Protection Laws) whose Personal Data is provided by the Tenderer have consented to the processing of such Personal Data by the Tenderer, the Marine Institute, the Evaluation Team and the supplier of the etenders.gove.ie website, for the purposes of the participation of the Tenderer in this Competition or that the Tenderer otherwise has a legal basis for providing such Personal Data to the Marine Institute for the purposes of its participation in this Competition.
• To complete and submit with their Tender the electronic version of the European Single Procurement Document (“eESPD”). Tenderers may submit an eESPD which has already been used in a previous procurement procedure PROVIDED THAT they confirm that: (i) the information contained in it continues to be correct and (ii) that they satisfy the Selection Criteria for this Competition as set out at part 3.2 below;

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 2 years. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• Sector: Scientific Equipment & Laboratory
• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• ontinues for 20 calendar days either Party may terminate at 14 days notice
• breach(es) (if the breach(es) are capable of remedy) within 30 days after receipt of a request in writing f
• For the Term and for a period of 12 months thereafter (and save in respect of adve
• tion (the “Services Contract”) will be issued for a term of 36 months (“the Term”)
• e right to extend the Term for a period or periods of up to 24 months with a maximum of one such extension or
• up to 24 months with a maximum of one such extension or

9. Risks, red flags & unusuals

• Qualification gate: the deterministic extract included a turnover threshold line (— use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.), which can materially narrow bidder pool composition.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — mid-sized to large specialist with formal QA/compliance process.
• Consortium / sub-contracting — allowed or addressed in the extracts (Appendix references and reliance provisions).
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: insert period of time months – usually 1 month – could be 3 months for complex contrac
• breach(es) (if the breach(es) are capable of remedy) within 30 days after receipt of a request in writing f
• For the Term and for a period of 12 months thereafter (and save in respect of adve
• tion (the “Services Contract”) will be issued for a term of 36 months (“the Term”)
• e right to extend the Term for a period or periods of up to 24 months with a maximum of one such extension or
• up to 24 months with a maximum of one such extension or
• that all prices quoted in the Tender will remain valid for 120 days for EU Tender commencing from the Tende
• ovision of technical support services for a fixed period of 36 months
• open for acceptance by the Marine Institute for a period of 120 days from the deadline date for receipt of T
• uce improved procedures for use of TRACES in the CAO within 6 months
• € 220 Days Yr 1
• € 220 Days Yr 2
• € 220 Days Yr 3
• € 220 Days Yr 4
• € 220 Days Yr 5

TENDER DOCUMENTS [ITT24-004 FHU Technical Support Services.docx, ITT24-004 FHU Technical Support Services.docx, Appendix 5 Draft Contract.docx.

• eTenders CFT / notice reference: not specified in extract.
• Clarification contact / portal: eTenders message portal (email not surfaced in extract).
• Key attachments to prioritise: ITT24-004 FHU Technical Support Services.docx] Marine Institute, Rinville, Oranmore, ITT24-004, Appendix 1: Requirements and Specifications.