Website hosting, maintenance and technical support and design and development

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

Health Insurance Authority ran this procurement for “Website hosting, maintenance and technical support and design and development” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• Title: Website hosting, maintenance and technical support and design and development
• successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €12.7 million limit for any one claim or series of c
• the proposed Services Contract may amount to some €300,000 (excl
• ding SEO maintenance (all inclusive) Monthly Fixed Cost 60 months € € %
• [Website Services RFT Final.pdf] ServicesRFT29032023
• the provision of the services as described in Appendix 1 to this RFT (the “Services”).
• Technical Support and maintenance of our website, including data analytics provided
• website, training and support for staff on in-house maintenance of site (non-technical)
• Development of and maintenance of Search Engine Optimisation (SEO).
• Design – Contiguous to the support and hosting services, HIA will require the successful
• [Website Services RFT Final.pdf] iguous to the support and hosting services, HIA will require the successful
• that may result from this Competition (the “Services Contract”) will be issued for a term of Non-binding monetary references in the source were treated as context only and were not used as qualification thresholds.

3. Background & buyer context

The buyer context reflected a formal Irish public-procurement route, with pre-qualification used to control entry into the tender stage.

• Contracting Authority policy seeks to encourage participation on a fair and equal basis by

4. Eligibility & selection criteria

• Turnover requirement — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.; successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €12.7 million limit for any one claim or series of c; Public Liability €6.5 million limit for any one claim or series of c
• Certifications — not specified for this tender
• Past experience — not specified for this tender
• Personnel — not specified for this tender
• Geographic / facility constraints — not specified for this tender Additional binding lines surfaced in the deterministic extract:
• — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €12.7 million limit for any one claim or series of c
• Public Liability €6.5 million limit for any one claim or series of c
• Professional Indemnity €1.3 million each and every claim per insurance yea
• r this RFT by Minimum Requirements Qualifying Threshold Tenderers must (using the Tender Response Document (TRD)) declare that it has a minimum annual turnover of €250,000 per annum, for each of the last immedia

5. Award criteria & scoring

6. Submission requirements

• Method statement / response document (template/page limits) — Appendix 1 questionnaire/PQQ response was required.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — ESPD/declaration/statement-of-confirmation language was present.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• [Website Services RFT Final.pdf] ServicesRFT29032023
• Declaration as to Personal Circumstances of Tenderer
• the provision of the services as described in Appendix 1 to this RFT (the “Services”).
• [Website Services RFT Final.pdf] iguous to the support and hosting services, HIA will require the successful
• [Website Services RFT Final.pdf] twelve (12) months with a maximum of two (2) such extension or extensions on the same terms
• [Website Services RFT Final.pdf] of any such information. Tenderers must form their own conclusions about the solution

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 60 months. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €12.7 million limit for any one claim or series of c
• NOW IT IS HEREBY AGREED in consideration of the sum of €2.00 (the receipt of which is hereby
• of remedy) within 30 days after receipt of a request in writing f
• For the Term and for a period of 12 months thereafter (and save
• For the Term and for a period of 12 months thereafter (and save in respect of publ
• [Insert description of Lots and any rules / instructions in relation to Lots]
• that may result from this Competition (the “Services Contract”) will be issued for a term of

9. Risks, red flags & unusuals

• Qualification gate: the deterministic extract included a turnover threshold line (— use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.), which can materially narrow bidder pool composition.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — mid-sized to large specialist with formal QA/compliance process.
• Consortium / sub-contracting — allowed or addressed in the extracts (Appendix references and reliance provisions).
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: Website Services RFT Final.pdf, RFT by Minimum Requirements Qualifying Threshold Tenderers must (using the Tender R, RFT Final.pdf] ServicesRFT29032023.
• eTenders CFT / notice reference: not specified in extract.
• Clarification contact / portal: eTenders message portal (email not surfaced in extract).
• Key attachments to prioritise: Appendix 1:, Appendix 2:, Schedule.