Managed Business Process Services to Support SEAI Programmes

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

Sustainable Energy Authority of Ireland ran this procurement for “Managed Business Process Services to Support SEAI Programmes” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• Title: Managed Business Process Services to Support SEAI Programmes
• successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €13,000,000 limit for any one claim or series of claims arising out of a single occurrence, per insurance year Public Liability €6,500,000 limit for any one claim or series of cla
• NaN 8 Services Contract may amount to some €37,000,000 (excl
• the proposed Services Contract may amount to some €37,000,000 (excl
• ions other than the Information Security Management System (ISO27001) or equivalent
• ions other than the Information Security Management System (ISO27001) or
• o extend the duration of Service Agreement by a further 3 x 12 month periods
• [RFT MBPS 2024.pdf] ServicesRFT20012023
• (“Tenderers”) for the provision of the services as described in Appendix 1 to this RFT (the
• In summary, the Services comprise: Managed Business Process Services to support SEAI
• may result from this Competition (the “Services Contract”) will be issued for a term of 2
• The Contracting Authority estimates that the expenditure on the Services to be covered by Non-binding monetary references in the source were treated as context only and were not used as qualification thresholds.

3. Background & buyer context

The buyer context reflected a formal Irish public-procurement route, with pre-qualification used to control entry into the tender stage.

• Title: Managed Business Process Services to Support SEAI Programmes
• Contracting Authority policy seeks to encourage participation on a fair and equal basis by

4. Eligibility & selection criteria

• Turnover requirement — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.; Type of Insurance Indemnity Limit Employer’s Liability €13,000,000 limit for any one claim or series of claims arising out of a single occurrence, per insurance year Public Liability €6,500,000 limit for any one claim or series of cla; ims arising out of a single occurrence, per insurance year Professional Indemnity €5,000,000 in the aggregate per insurance year Cyber Liability €5,000,000 in the aggregate per insurance year
• Certifications — Requirement Qualifying Threshold Economic and Financial Standing Turnover Level Tenderers must also demonstrate that they have generated a minimum annual turnover of €9,000,000, for the last three (3) immediately preceding financial years or alternatively, if the date of establishment was more recent, the average annual turnover exceeds €9,000,000 for the year(s) the Tenderer has been e
• Past experience — Requirement Qualifying Threshold Economic and Financial Standing Turnover Level Tenderers must also demonstrate that they have generated a minimum annual turnover of €9,000,000, for the last three (3) immediately preceding financial years or alternatively, if the date of establishment was more recent, the average annual turnover exceeds €9,000,000 for the year(s) the Tenderer has been e
• Personnel — not specified for this tender
• Geographic / facility constraints — not specified for this tender Additional binding lines surfaced in the deterministic extract:
• — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Type of Insurance Indemnity Limit Employer’s Liability €13,000,000 limit for any one claim or series of claims arising out of a single occurrence, per insurance year Public Liability €6,500,000 limit for any one claim or series of cla
• ims arising out of a single occurrence, per insurance year Professional Indemnity €5,000,000 in the aggregate per insurance year Cyber Liability €5,000,000 in the aggregate per insurance year
• successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €13,000,000 limit for any one claim or series of claims arising out of a single occurrence, per insurance year Public Liability €6,500,000 limit for any one claim or series of cla
• ims arising out of a single occurrence, per insurance year Professional Indemnity €5,000,000 in the aggregate per insurance year Cyber Liability €5,000,000 in the aggregate per insurance year 2
• Requirement Qualifying Threshold Economic and Financial Standing Turnover Level Tenderers must also demonstrate that they have generated a minimum annual turnover of €9,000,000, for the last three (3) immediately preceding financial years or alternatively, if the date of establishment was more recent, the average annual turnover exceeds €9,000,000 for the year(s) the Tenderer has been e

5. Award criteria & scoring

6. Submission requirements

• Method statement / response document (template/page limits) — Appendix 1 questionnaire/PQQ response was required.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — ESPD/declaration/statement-of-confirmation language was present.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• [RFT MBPS 2024.pdf] ServicesRFT20012023
• Declaration as to Personal Circumstances of Tenderer
• (“Tenderers”) for the provision of the services as described in Appendix 1 to this RFT (the
• [RFT MBPS 2024.pdf] Regulations 2016 (Statutory Instrument 284 of 2016) (the “Regulations”). Any contract that
• contract term and inflationary adjustments in line with CPI. For clarity the pricing template
• [RFT MBPS 2024.pdf] that may result from this

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 6 months. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €13,000,000 limit for any one claim or series of claims arising out of a single occurrence, per insurance year Public Liability €6,500,000 limit for any one claim or series of cla
• NOW IT IS HEREBY AGREED in consideration of the sum of €2.00 (the receipt of which is hereby
• re parts of the contract may be performed that are in force 7 days prior to the deadline for receipt of Te
• breach(es) are capable of remedy) within 30 days after receipt of a request in
• work within a period of 21 days of receipt of such notice
• terminate this Agreement upon 30 days’ written notice to the Contractor
• For the Term and for a period of 12 months thereafter (and save in respect of publ

9. Risks, red flags & unusuals

• Qualification gate: the deterministic extract included a turnover threshold line (— use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.), which can materially narrow bidder pool composition.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — mid-sized to large specialist with formal QA/compliance process.
• Consortium / sub-contracting — allowed or addressed in the extracts (Appendix references and reliance provisions).
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: RFT MBPS 2024.pdf, RFT MBPS 2024.pdf] ServicesRFT20012023, Appendix 1:.
• eTenders CFT / notice reference: not specified in extract.
• Clarification contact / portal: eTenders message portal (email not surfaced in extract).
• Key attachments to prioritise: Appendix 2:, Schedule, Appendix 3:.