IT/2024/02 Managed Print Service

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

Fáilte Ireland-National Tourism Development Authority ran this procurement for “IT/2024/02 Managed Print Service” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• Title: IT/2024/02 Managed Print Service
• re able, upon request and without delay, to provide the supporting documentation to Failte Ireland in each case: Minimum insurance requirements: (i)Employer’s Liability Insurance with indemnity limit of €13,000,000 ers must declare that they satisfy the m
• re able, upon request and without delay, to provide the supporting documentation to Failte Ireland in each case: Minimum insurance requirements: (i)Employer’s Liability Insurance with indemnity limit of €13,000,000 (ii)Public Liability Insurance with an indemnity limit of €6,500,000 (iii)Professional Indemnity Insurance with an indemnity limit of €1,300,000 NOTE: If you feel any of these are not a
• uirements set out below and they are able, upon request and without delay, to provide the supporting documentation to Failte Ireland in each case: (i)Employer’s Liability Insurance with indemnity limit of €13,000,000 (ii)Public Liability Insurance with an indemnity limit of €6,500,000 (iii)Professional Indemnity Insurance with an indemnity limit of €1,300,000 A3 Tender Validity Period Tende
• [ITT Contract Managed Print Services FInal.docx] Managed Print Service
• [ITT Contract Managed Print Services FInal.docx] out in the documents is accurate and up to date, no representation or warranty, express or implied, is or will be made or given in relation to the accuracy or the completeness of any information contained in the documents or otherwise provided by or on behalf of Fáilte Ireland (in writing or otherwise) to any interested party or its advisers. No responsibility or liability for any loss or damage arising as a result of reliance on these documents, or for the information contained in these documents, or for any omission is or will be accepted by Fáilte Ireland or by any of its officers, employees, agents or professional advisers. No officer, employee, agent, or professional adviser of the company has any authority to give or make any representation or warranty, express or implied, in relation to such information. Fáilte Ireland officers, employees, agents and professional advisers expressly disclaim any and all liability arising out of such documentation or information and any errors or omissions in or from the documents and information.
• Appendix 1 – Fáilte Ireland Supply of Services Contract
• Fáilte Ireland is the National Tourism Development Authority. Our role is to support the tourism industry
• [ITT Contract Managed Print Services FInal.docx] are reviewed in full:
• Fáilte Ireland is the National Tourism Development Authority. Our role is to support the tourism industry and work to sustain Ireland as a high-quality and competitive tourism destination. We provide a range of practical business supports to help tourism businesses better manage and market their products and services.
• Fáilte Ireland is committed to sustainable procurement and ensuring that it purchases goods, services and works that achieve value for money and generate benefits not only to the organisation but also to society, while minimising damage to the environment. To this end, Fáilte Ireland will seek to ensure that its purchase of goods, services and works will, as best as possible, reduce negative environmental impact. Fáilte Ireland is committed to incorporating green criteria into its procurement processes in line with the Government’s climate policy. In addition, Fáilte Ireland will seek to ensure that, through its procurement processes, it can deliver on wider social aims such as diversity and inclusion as well as establishing and maintaining good governance practices.
• [ITT Contract Managed Print Services FInal.docx] the award criteria will be awarded the contract. If for any reason it is not possible to award the contract to the top scoring tenderer following the conclusion of this competitive process, or if having awarded the contract and during the tender validity period, the contracting authority terminates the contract, the contracting authority reserves the right to invite the next highest scoring tenderer on the basis of the terms advertised and as tendered by that party. This shall be without prejudice to the right of the contracting authority to cancel this competitive process and/or initiate a new contract award procedure at its sole discretion. Non-binding monetary references in the source were treated as context only and were not used as qualification thresholds.

3. Background & buyer context

The buyer context reflected a formal Irish public-procurement route, with pre-qualification used to control entry into the tender stage.

• Fáilte Ireland is committed to sustainable procurement and ensuring that it purchases goods, services and works that achieve value for money and generate benefits not only to the organisation but also to society, while minimising damage to the environment. To this end, Fáilte Ireland will seek to ensure that its purchase of goods, services and works will, as best as possible, reduce negative environmental impact. Fáilte Ireland is committed to incorporating green criteria into its procurement processes in line with the Government’s climate policy. In addition, Fáilte Ireland will seek to ensure that, through its procurement processes, it can deliver on wider social aims such as diversity and inclusion as well as establishing and maintaining good governance practices.
• Any programmes developed or used in the implementation of this Contract, and all material associated with this contract, will be owned by Fáilte Ireland and it is the responsibility of the Tenderer to provide this to Fáilte Ireland on termination of the contract.
• Where a Tenderer has an existing relationship with Fáilte Ireland or its employees, the Tenderer is advised that any discussions, correspondence, or other influences on the tender process may be treated as canvassing.
• Please describe your internal policy or processes on quality assurance:

4. Eligibility & selection criteria

• Turnover requirement — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.; re able, upon request and without delay, to provide the supporting documentation to Failte Ireland in each case: Minimum insurance requirements: (i)Employer’s Liability Insurance with indemnity limit of €13,000,000 ers must declare that they satisfy the m; re able, upon request and without delay, to provide the supporting documentation to Failte Ireland in each case: Minimum insurance requirements: (i)Employer’s Liability Insurance with indemnity limit of €13,000,000 (ii)Public Liability Insurance with an indemnity limit of €6,500,000 (iii)Professional Indemnity Insurance with an indemnity limit of €1,300,000 NOTE: If you feel any of these are not a
• Certifications — not specified for this tender
• Past experience — not specified for this tender
• Personnel — not specified for this tender
• Geographic / facility constraints — re able, upon request and without delay, to provide the supporting documentation to Failte Ireland in each case: Minimum insurance requirements: (i)Employer’s Liability Insurance with indemnity limit of €13,000,000 ers must declare that they satisfy the m; re able, upon request and without delay, to provide the supporting documentation to Failte Ireland in each case: Minimum insurance requirements: (i)Employer’s Liability Insurance with indemnity limit of €13,000,000 (ii)Public Liability Insurance with an indemnity limit of €6,500,000 (iii)Professional Indemnity Insurance with an indemnity limit of €1,300,000 NOTE: If you feel any of these are not a; uirements set out below and they are able, upon request and without delay, to provide the supporting documentation to Failte Ireland in each case: (i)Employer’s Liability Insurance with indemnity limit of €13,000,000 (ii)Public Liability Insurance with an indemnity limit of €6,500,000 (iii)Professional Indemnity Insurance with an indemnity limit of €1,300,000 A3 Tender Validity Period Tende Additional binding lines surfaced in the deterministic extract:
• — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• re able, upon request and without delay, to provide the supporting documentation to Failte Ireland in each case: Minimum insurance requirements: (i)Employer’s Liability Insurance with indemnity limit of €13,000,000 ers must declare that they satisfy the m
• re able, upon request and without delay, to provide the supporting documentation to Failte Ireland in each case: Minimum insurance requirements: (i)Employer’s Liability Insurance with indemnity limit of €13,000,000 (ii)Public Liability Insurance with an indemnity limit of €6,500,000 (iii)Professional Indemnity Insurance with an indemnity limit of €1,300,000 NOTE: If you feel any of these are not a
• uirements set out below and they are able, upon request and without delay, to provide the supporting documentation to Failte Ireland in each case: (i)Employer’s Liability Insurance with indemnity limit of €13,000,000 (ii)Public Liability Insurance with an indemnity limit of €6,500,000 (iii)Professional Indemnity Insurance with an indemnity limit of €1,300,000 A3 Tender Validity Period Tende
• e Contractor's Representatives who are Authorised to Amend this Agreement Insurance Insurance Minimum Indemnity limit Employer’s Liability Insurance €13,000,000 Public Liability Insurance €6,500,000 Professional Indemnity Insurance €1,300,000/ €6,500,000 As indicated in the ITT Permitted Ex

5. Award criteria & scoring

6. Submission requirements

• Method statement / response document (template/page limits) — Appendix 1 questionnaire/PQQ response was required.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — not specified in extract.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• Appendix 1 – Fáilte Ireland Supply of Services Contract
• Appendix 2 – Fáilte Ireland Print Audit
• Please note: The cost of migration of the proposed fleet to a cloud solution should not be included in the cost per click pricing, this will be listed as a separate item within the pricing schedule.
• All queries in relation to this request for tender must be sent by via the messaging option on www.etenders.gov.ie. Responses will be circulated to all tenderers. The identity of the person making a query will not be disclosed when circulating the response.
• All queries should be submitted before 12 noon (local time) on the date as indicated in the tender notice, to enable responses to be issued to all interested tenderers prior to the deadline date for the receipt of applications.
• If tenderers consider their query is of a confidential or commercially sensitive nature, the tenderers must mark the query as confidential. If Fáilte Ireland considers, at their sole discretion, that a query is not confidential, Fáilte Ireland will notify the tenderer of its decision and the tenderer will have the opportunity to withdraw the query or re-submit it on a non-confidential basis.

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 3 months. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• Sector: Office Supplies & Equipment
• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• Payment shall be made within 15 days of receipt of a correct and appropriate
• 336 Tipperary E21 K336 HP Color LaserJet Pro M452dn 4 month only, small & portable
• Closing Day for Receipt of Tenders: Monday
• Closing Date for Receipt of Tenders: 22nd January 2024
• Closing Time for Receipt of Tenders: 12 noon (local time)
• None of the information shall constitute a contract or part of a contract between Fáilte Ireland and any tenderer. No legal relationship or other obligation shall arise between the tenderer and Fáilte Ireland unless and until an agreement has been entered into and formally executed in writing between Fáilte Ireland and the successful tenderer and any conditions precedent to the effectiveness of such documents have been fulfilled.

9. Risks, red flags & unusuals

• Qualification gate: the deterministic extract included a turnover threshold line (— use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.), which can materially narrow bidder pool composition.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — mid-sized to large specialist with formal QA/compliance process.
• Consortium / sub-contracting — not clearly specified in extract.
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: ITT Contract Managed Print Services FInal.docx, Appendix 2 Fáilte Ireland Print Audit.xlsx, ITT Permitted Ex.
• eTenders CFT / notice reference: not specified in extract.
• Clarification contact / portal: [email protected].
• Key attachments to prioritise: ITT Contract Managed Print Services FInal.docx] Managed Print Service, ITT Contract Managed Print Services FInal.docx] out in the documents is accurate an, Appendix 1 – Fáilte Ireland Supply of Services Contract.