Provision of PR and Communications Services for the Mercy University Hospital

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

Mercy University Hospital ran this procurement for “Provision of PR and Communications Services for the Mercy University Hospital” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• Title: Provision of PR and Communications Services for the Mercy University Hospital
• g where and under what conditions these services have been provided Provide a minimum of 2 examples within the last 3 years
• rer shall be required to supply its Tax Clearance Access Number and Tax Reference Number to facilitate online verification of their tax status by
• PROVISION OF PUBLIC RELATIONS AND COMMUNICATIONS SERVICES FOR THE MERCY UNIVERSITY HOSPITAL
• I/We, the undersigned hereby offer to supply the goods & services at the prices on this and the attached forms. No variation of this invitation permitted unless agreed between both parties in writing.
• Mercy University Hospital (MUH) is a city-centre model 3 acute hospital treating over 140,000 patients per annum. The hospital has a workforce of circa 1,500 staff who provide complex diagnostic, medical and surgical services at local, regional and national levels on 24/7 basis.
• The hospital currently has 367 beds providing a general hospital function of acute unscheduled care as well as a wide range of scheduled elective diagnostics and both day case and complex elective surgery together with an Emergency Department open 24/7. There is an on-site acute mental health service with 50 in-patient mental health beds.
• The Mercy University Hospital wishes to receive tender applications for the Provision of Public Relations and Communications Service.
• Information supplied by Tenderers will be treated as contractually binding. The Conditions of Contract and the Contract Documents placed by the MUH shall constitute the entire Agreement between the Parties with regard to the proviso of Supplies and Services. These conditions will prevail over any conditions stipulated or referred to by the prospective supplier. The prospective supplier’s tender will be construed as acceptance of these Conditions.
• Any contract award by the MUH can be availed of by the Health Services Executive (HSE) and organisations funded by the HSE.
• This Contract shall take the form of an Award Letter. The Award Letter shall specify the start date of the contract. Before commencement of the Contract, a Service Level Agreement shall be signed by both MUH and the successful Tenderer which shall form part of the Schedules to the final Contract between MUH and the Tenderer.
• The Contract is a legally binding and enforceable agreement between MUH and the Tenderer. The Tenderer is strongly advised and encouraged to review and seek independent legal advice on the Contract before submitting a proposal and a response to this tender. This is to ensure that the Tenderer can fulfil its obligations under the Contract and the capacity to supply the Services. Non-binding monetary references in the source were treated as context only and were not used as qualification thresholds.

3. Background & buyer context

The buyer context reflected a formal Irish public-procurement route, with pre-qualification used to control entry into the tender stage.

• Any contract award by the MUH can be availed of by the Health Services Executive (HSE) and organisations funded by the HSE.
• The Tenderer, before commencement of the contract shall take out and maintain a policy or policies of insurance with an approved Insurance Company, completely indemnifying himself and the MUH in full in respect of all:
• The MUH undertakes to hold any information provided to it by individuals or others on a confidential basis, subject to the hospital’s obligations under law, including the Freedom of Information Act 2014. If, for any reason it is wished that information provided to the hospital should not be disclosed because of its sensitive nature, then it is incumbent upon the person or body when supplying the information, to make clear this wish, and specify the reason for the information’s sensitivity. The MUH will consult with any individual or body supplying sensitive information before deciding on any Freedom of Information request received.
• 1% - 29% A response where serious reservations exist. This may be because, for example, insufficient detail is provided, and the response has fundamental flaws, or is seriously inadequate or seriously lacks credibility with a high risk of non-delivery.

4. Eligibility & selection criteria

• Turnover requirement — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.; 5m) Professional Indemnity – minimum cover of €1m or the value of the contract where > than €1m Professional Indemnity – minimum cover of €1m or the value of the contract where > than €1m Name of Insurer Name of Insur
• Certifications — not specified for this tender
• Past experience — not specified for this tender
• Personnel — not specified for this tender
• Geographic / facility constraints — not specified for this tender Additional binding lines surfaced in the deterministic extract:
• — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• 5m) Professional Indemnity – minimum cover of €1m or the value of the contract where > than €1m Professional Indemnity – minimum cover of €1m or the value of the contract where > than €1m Name of Insurer Name of Insur

5. Award criteria & scoring

2. Quality of service delivery proposal including strategic approach and metho 25% not stated not stated
3. Quality and balance of the team (key individuals) proposed 20% 200 12 20% not stated not stated
4. Quality of Account Management 20% 200 120 20% not stated not stated
5. Price 10% 100 n/a 10% not stated not stated 60% - 79% A satisfactory response which demonstrates a reasonable understand 60% not stated not stated 0% Response completely fails to address the criterion under consideration 0% not stated not stated The documents indicated a staged process (qualification, then tender). Any explicit MEAT split is captured above where a numeric line was visible; otherwise it remained not specified in the provided text extract.

6. Submission requirements

• Method statement / response document (template/page limits) — not specified in extract.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — not specified in extract.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• Economic and Financial Standing Public Insurance Liability Minimum levels as set out in Appendix A
• In submitting this proposal I/we agree to comply with the attached conditions as detailed in the notice to persons tendering and conditions of contract.
• [Sections 1 and 2 Invitation to Tender Document PR.docx] successful candidate(s). This Contract will take the form of an Award Letter being issued from the Hospital to the successful supplier for the proposal supplied and agreed and shall be governed by the “Standard Terms and Conditions of Contract of the Mercy University Hospital”, which can be viewed on the MUH website http://www.muh.ie/MUH_TandC.pdf
• The Contract is a legally binding and enforceable agreement between MUH and the Tenderer. The Tenderer is strongly advised and encouraged to review and seek independent legal advice on the Contract before submitting a proposal and a response to this tender. This is to ensure that the Tenderer can fulfil its obligations under the Contract and the capacity to supply the Services.
• The candidate is required to complete the “Company Information Form” (Appendix A.)
• Alternative proposals, if applicable, must be submitted separate to the specification but within the proposal, and must be explained in detail if they are to be considered for evaluation. These

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 3 years. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• Tenders that achieve the minimum requirements set out in the Qualitative Selection Criteria will be evaluated to determine which presents the Most Economically Advantageous Tender
• If I/We were successful in our proposal I/We agree to execute the works or any part thereof, required to be done in connection with the above, in accordance with the true intent and meaning of the several documents collectively termed the “Request for Quotation Documents”.
• This tendering process may result in the award of a contract to the successful candidate(s). This Contract will take the form of an Award Letter being issued from the Hospital to the successful supplier for the proposal supplied and agreed and shall be governed by the “Standard Terms and Conditions of Contract of the Mercy University Hospital”, which can be viewed on the MUH website http://
• [Sections 1 and 2 Invitation to Tender Document PR.docx] successful candidate(s). This Contract will take the form of an Award Letter being issued from the Hospital to the successful supplier for the proposal supplied and agreed and shall be governed by the “Standard Terms and Conditions of Contract of the Mercy University Hospital”, which can be viewed on the MUH website http://www.muh.ie/MUH_TandC.pdf
• Information supplied by Tenderers will be treated as contractually binding. The Conditions of Contract and the Contract Documents placed by the MUH shall constitute the entire Agreement between the Parties with regard to the proviso of Supplies and Services. These conditions will prevail over any conditions stipulated or referred to by the prospective supplier. The prospective supplier’s tender will be construed as acceptance of these Conditions.
• Price Proposals shall remain open for acceptance for at least 12 months from the last date for submission of tenders. Price proposals must be in Euros and must be all inclusive except for VAT. VAT rate must be shown separately. Any errors or omissions from the tender in terms of price, quantity offered or other relevant information shall be the responsibility of the Tenderer. To assist in the comparison and analysis of tenders received the MUH may ask candidates for clarification of their tenders including a breakdown of proposed prices. All quotations and invoices must be in Euros. No change in the price or substance of the tender shall be sought, offered or permitted. Tenderers should note that MUH shall not negotiate on any element of cost. The rates tendered by firms shall be deemed to be best and final offers.
• Actions, suits, claims, demands, costs, charges, expenses including all legal fees, losses and damages whatsoever whether direct, indirect, special, consequential or otherwise arising out of or by reason of any claim by the Tenderer’s employees, agents or sub-contractors, their employees or agents in respect of any accident, death, injury, disease or damage to property real or personal, sustained in connection with or arising out of the contract works or any of the matters therewith.

9. Risks, red flags & unusuals

• Qualification gate: the deterministic extract included a turnover threshold line (— use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.), which can materially narrow bidder pool composition.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — mid-sized to large specialist with formal QA/compliance process.
• Consortium / sub-contracting — allowed or addressed in the extracts (Appendix references and reliance provisions).
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: Sections 1 and 2 Invitation to Tender Document PR.docx, Appendix A. Company Information Form PR.docx, Appendix A .
• eTenders CFT / notice reference: not specified in extract.
• Clarification contact / portal: eTenders message portal (email not surfaced in extract).
• Key attachments to prioritise: scheduled elective diagnostics and both day case and complex elective surgery together w, Schedules to the final Contract between MUH and the Tenderer., Appendix A.).