Social Media Monitoring Services

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

Central Bank of Ireland ran this procurement for “Social Media Monitoring Services” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• Title: Social Media Monitoring Services
• tractor hereby agrees to supply its Tax Clearance Access Number and Tax
• INVITATION TO TENDER FOR THE PROVISION OF SOCIAL MEDIA MONITORING SERVICES
• services referred to below at section 1.3. The purpose of this document is to invite
• provide those services (the “Competition”). This Invitation to Tender (“ITT”) sets out
• the nature of the services required (this section 1, and Appendix 1A);
• financial stability and by working to ensure that the financial system operates in the
• 1.3.1 This Competition offers interested service providers the opportunity to tender to be
• services to the Central Bank. The services are more fully described in Appendix 1A (the
• “Services”) and Tenderers should read Appendix 1A in full to understand what is
• Bank’s policies in carrying out the Services, and Tenderers should review the
• regulate public sector buying of services above a certain value. This means that, Non-binding monetary references in the source were treated as context only and were not used as qualification thresholds.

3. Background & buyer context

The buyer context reflected a formal Irish public-procurement route, with pre-qualification used to control entry into the tender stage.

• Contractor Policy Pack published on the Central Bank website at the following link:

4. Eligibility & selection criteria

• Turnover requirement — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.; Type of Insurance Level of Insurance Required Employers’ Liability Insurance with a minimum indemnity of not less than €13,000,000 (thirteen million euro) for each €13,000,000 Central Bank of Ireland - CONFIDENTIAL; Professional Indemnity Insurance with a minimum indemnity of not less than €2,500,000 (two million five hundred thousand euro
• Certifications — Type of Insurance Level of Insurance Required Employers’ Liability Insurance with a minimum indemnity of not less than €13,000,000 (thirteen million euro) for each €13,000,000 Central Bank of Ireland - CONFIDENTIAL
• Past experience — not specified for this tender
• Personnel — not specified for this tender
• Geographic / facility constraints — Type of Insurance Level of Insurance Required Employers’ Liability Insurance with a minimum indemnity of not less than €13,000,000 (thirteen million euro) for each €13,000,000 Central Bank of Ireland - CONFIDENTIAL; Professional Indemnity Insurance with a minimum indemnity of not less than €2,500,000 (two million five hundred thousand euro; €2,500,000 Public Liability Insurance with a minimum indemnity of not less than €6,500,000 (six million five hundred thousand euro Additional binding lines surfaced in the deterministic extract:
• — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Type of Insurance Level of Insurance Required Employers’ Liability Insurance with a minimum indemnity of not less than €13,000,000 (thirteen million euro) for each €13,000,000 Central Bank of Ireland - CONFIDENTIAL
• Professional Indemnity Insurance with a minimum indemnity of not less than €2,500,000 (two million five hundred thousand euro
• €2,500,000 Public Liability Insurance with a minimum indemnity of not less than €6,500,000 (six million five hundred thousand euro
• €6,500,000 Cyber Insurance with a minimum indemnity of not less than €5,000,000 (five million (six million five hundred
• €6,500,000 Cyber Insurance with a minimum indemnity of not less than €5,000,000 (five million euro) for each and every c

5. Award criteria & scoring

6. Submission requirements

• Method statement / response document (template/page limits) — Appendix 1 questionnaire/PQQ response was required.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — ESPD/declaration/statement-of-confirmation language was present.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• [2023P185 - Social Media Monitoring ITT.pdf] Central Bank of Ireland - CONFIDENTIAL
• Appendix 1A Requirements and Specifications & Q&A Document
• Appendix 6 Reference Contracts Table
• the nature of the services required (this section 1, and Appendix 1A);
• [2023P185 - Social Media Monitoring ITT.pdf] section 1, and Appendix 1A);
• a Tenderer is eliminated from the Competition, even if it has in principle submitted

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 6 months. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• Reference Number Description of Proposed
• expiry of at least 21 days’ written notice to terminate this Tende
• period or periods of up to 24 months on the same terms and conditions, subje
• ntral Bank (the Central Bank will raise such queries within 14 days of receipt
• If the Force Majeure Event continues for 14 days either Party may terminate this
• failure is not remedied within 30 days after the receipt by the Central Bank o
• For the Term and for a period of 12 months thereafter (and save in respect of publ

9. Risks, red flags & unusuals

• Qualification gate: the deterministic extract included a turnover threshold line (— use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.), which can materially narrow bidder pool composition.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — mid-sized to large specialist with formal QA/compliance process.
• Consortium / sub-contracting — allowed or addressed in the extracts (Appendix references and reliance provisions).
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: 2023P185 - Social Media Monitoring ITT.pdf, ITT.pdf] Central Bank of Ireland - CONFIDENTIAL, ITT SERVICES – CONTRACT.
• eTenders CFT / notice reference: OJEU Notice and Issue of.
• Clarification contact / portal: eTenders message portal (email not surfaced in extract).
• Key attachments to prioritise: Appendix 1A Requirements and Specifications & Q&A Document, Appendix 1B Data Protection, Appendix 1C Information Security.