Cloud (SaaS) Surveying Platform with Training and Customer Support

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

Public Appointments Service_554 ran this procurement for “Cloud (SaaS) Surveying Platform with Training and Customer Support - The provision of a fully GDPR-compliant cloud (SaaS) surveying platform for the Public Appointments Service” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• Title: Cloud (SaaS) Surveying Platform with Training and Customer Support - The provision of a fully GDPR-compliant cloud (SaaS) surveying platform for the Public Appointments Service
• Buyer: Public Appointments Service_554
• e successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €12.7m Public Liability €6
• the proposed Services Contract may amount to some €122,000.00 (excl
• The platform will preferably be ISO27001, Cyber Essentials and FedR
• The platform will preferably be ISO27001, Cyber Essentials and FedRAMP certified
• [Cloud [SaaS] Surveying Platform RFT- Tender Response Document.docx] Award Criterion 1. Cost of Proposal
• There are 4 award criteria in total: 1. Cost of proposal, 2. Survey platform capabilities and features, 3. Reliability and security of the survey platform and 4. Services related to user support, training and contract management. Award criterion 2. contains sub criteria which are labelled A-D within this document.
• Award Criterion 2. Survey platform capabilities and features – Sub Criterion 2A. Platform Administration and Software Integrations
• Award Criterion 2. Survey platform capabilities and features – Sub Criterion 2B. Survey Creation and Distribution
• Award Criterion 2. Survey platform capabilities and features – Sub Criterion 2C. Data analysis capabilities
• Award Criterion 2. Survey platform capabilities and features – Sub Criterion 2D. Reporting capabilities Non-binding monetary references in the source were treated as context only and were not used as qualification thresholds.

3. Background & buyer context

The buyer context reflected a formal Irish public-procurement route, with pre-qualification used to control entry into the tender stage.

• Contracting Authority policy seeks to encourage participation on a fair and equal basis by

4. Eligibility & selection criteria

• Turnover requirement — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.; e successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €12.7m Public Liability €6; 5m Product Liability €6.5m Professional Indemnity €1m Cyber Sec
• Certifications — not specified for this tender
• Past experience — not specified for this tender
• Personnel — not specified for this tender
• Geographic / facility constraints — not specified for this tender Additional binding lines surfaced in the deterministic extract:
• — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• e successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €12.7m Public Liability €6
• 5m Product Liability €6.5m Professional Indemnity €1m Cyber Sec
• 2 By signing the Tenderer’s Statement Employer’s Liability €12.7m Public Liability €6

5. Award criteria & scoring

6. Submission requirements

• Method statement / response document (template/page limits) — Appendix 1 questionnaire/PQQ response was required.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — ESPD/declaration/statement-of-confirmation language was present.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• Value: not disclosed (eTenders placeholder)
• (300 marks available – complete Pricing Schedule)
• I certify that the information provided above is accurate and complete to the best of my knowledge and belief. I understand that the provision of inaccurate or misleading information in this declaration may lead to my organization being excluded from participation in future competitions.
• Details relating to the first award criterion “Cost of the Proposal” must be provided as outlined in Appendix 2:
• [Cloud [SaaS] Surveying Platform RFT- Tender Response Document.docx] complete to the best of my knowledge and belief. I understand that the provision of inaccurate or misleading information in this declaration may lead to my organization being excluded from participation in future competitions.
• Details relating to the first award criterion “Cost of the Proposal” must be provided as outlined in Appendix 2: Pricing Schedule.

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 24 months. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• e successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €12.7m Public Liability €6
• NOW IT IS HEREBY AGREED in consideration of the sum of €2.00 (the receipt of which is hereby
• up to 12 months with a maximum of 2 such extension or e
• of remedy) within 30 days after receipt of a request in writing f
• For the Term and for a period of 12 months thereafter (and save in respect of publ
• I certify that the information provided above is accurate and complete to the best of my knowledge and belief. I understand that the provision of inaccurate or misleading information in this declaration may lead to my organization being excluded from participation in future competitions.
• [Cloud [SaaS] Surveying Platform RFT- Tender Response Document.docx] complete to the best of my knowledge and belief. I understand that the provision of inaccurate or misleading information in this declaration may lead to my organization being excluded from participation in future competitions.

9. Risks, red flags & unusuals

• Qualification gate: the deterministic extract included a turnover threshold line (— use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.), which can materially narrow bidder pool composition.
• Contract value was not disclosed in metadata, creating uncertainty on margin, resourcing, and financing assumptions.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — mid-sized to large specialist with formal QA/compliance process.
• Consortium / sub-contracting — allowed or addressed in the extracts (Appendix references and reliance provisions).
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: Cloud SaaS Surveying Platform RFT_ Update V.2.pdf, RFT- Tender Response Document.docx] Award Criterion 1. Cost of Proposal, Schedule).
• eTenders CFT / notice reference: not specified in extract.
• Clarification contact / portal: eTenders message portal (email not surfaced in extract).
• Key attachments to prioritise: Appendix 2:, RFT- Tender Response Document.docx] complete to the best of my knowledge and belief, Appendix 2: Pricing Schedule..