MICROSOFT LICENSING ASSOCIATED SERVICES AND SUPPORT

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

Department of Culture Communications Sport ran this procurement for “MICROSOFT LICENSING ASSOCIATED SERVICES AND SUPPORT” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• Title: MICROSOFT LICENSING ASSOCIATED SERVICES AND SUPPORT
• successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €13,000,000 (For any one
• successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €13,000,000 (For any one claim or series of claims
• ▪ Demonstrate a minimum annual turnover of €2,000,000 in relation to similar services in the p
• by the proposed Services Contract may amount to some €1,100,000 (excl
• ▪ Demonstrate a minimum annual turnover of €2,000,000 in relation to similar services in the previous
• Culture, Arts, Gaeltacht, Sport and Media ICT Unit supports circa 450 users
• [TCAGSM Microsoft Licensing, Associated Services and Support tender - June 2023.pdf] 1
• For the provision of Microsoft Licensing, Associated Services
• from economic operators (“Tenderers”) for the provision of the services as described in
• Appendix 1 to this RFT (the “Services”). The Department would like to avail of the MOU
• In summary, the Services comprise the provision of Microsoft Licensing, Associated Non-binding monetary references in the source were treated as context only and were not used as qualification thresholds.

3. Background & buyer context

The buyer context reflected a formal Irish public-procurement route, with pre-qualification used to control entry into the tender stage.

• Services and Support. The services required will be upgrading or renewal of existing
• licences and additional licenses for existing Microsoft Software Products ie where The
• all or part of its existing estates.
• [TCAGSM Microsoft Licensing, Associated Services and Support tender - June 2023.pdf] all or part of its existing estates.

4. Eligibility & selection criteria

• Turnover requirement — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.; successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €13,000,000 (For any one; successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €13,000,000 (For any one claim or series of claims
• Certifications — not specified for this tender
• Past experience — not specified for this tender
• Personnel — not specified for this tender
• Geographic / facility constraints — not specified for this tender Additional binding lines surfaced in the deterministic extract:
• — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €13,000,000 (For any one
• successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €13,000,000 (For any one claim or series of claims
• Public Liability €6,500,000 (For any one claim or series of claims
• ) Product Liability €6,500,000 (For any one claim or series of claims
• 21 INSURANCE 13 Professional Indemnity €1,500,000 (In the aggregate per insurance year) Cyber Liability €1,000,000 (In the aggregate per insurance year) D

5. Award criteria & scoring

6. Submission requirements

• Method statement / response document (template/page limits) — Appendix 1 questionnaire/PQQ response was required.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — ESPD/declaration/statement-of-confirmation language was present.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• Value: not disclosed (eTenders placeholder)
• [TCAGSM Microsoft Licensing, Associated Services and Support tender - June 2023.pdf] 1
• Declaration as to Personal Circumstances of Tenderer
• Appendix 1 to this RFT (the “Services”). The Department would like to avail of the MOU
• [TCAGSM Microsoft Licensing, Associated Services and Support tender - June 2023.pdf] all or part of its existing estates.
• [TCAGSM Microsoft Licensing, Associated Services and Support tender - June 2023.pdf] Contracting Authority reserves the right to extend the Term for a period or periods of up to

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 12 months. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €13,000,000 (For any one
• successful Tenderer shall be required to hold for the term of the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €13,000,000 (For any one claim or series of claims
• NOW IT IS HEREBY AGREED in consideration of the sum of €2.00 (the receipt of which is hereby
• remedy) within 30 days after receipt of a request in writing f
• For the Term and for a period of 12 months thereafter (and save in respect of publ
• Agreement Types: Enterprise Agreement (EA), Enterprise Agreement Subscription (EAS),
• Subscription Agreement, Select Plus Agreement (Government Select Agreement

9. Risks, red flags & unusuals

• Qualification gate: the deterministic extract included a turnover threshold line (— use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.), which can materially narrow bidder pool composition.
• Contract value was not disclosed in metadata, creating uncertainty on margin, resourcing, and financing assumptions.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — mid-sized to large specialist with formal QA/compliance process.
• Consortium / sub-contracting — allowed or addressed in the extracts (Appendix references and reliance provisions).
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: TCAGSM Microsoft Licensing, Associated Services and Support tender - June 2023.pdf, Appendix 1:, Appendix 2:.
• eTenders CFT / notice reference: not specified in extract.
• Clarification contact / portal: eTenders message portal (email not surfaced in extract).
• Key attachments to prioritise: Schedule, Appendix 3:, Appendix 4:.