Provision of ICT maintenance services to the Galway Harbour Company

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

Galway Harbour Company ran this procurement for “Provision of ICT maintenance services to the Galway Harbour Company” as an operational contract requiring implementation and sustained service execution. The extracted pack showed qualification-stage material with references to later ITT technical depth; practical activity therefore centred on building, integrating, and operating the specified service stack with compliant reporting and handover obligations where stated. Constituent activities and named work elements in the supplied extracts:

• Title: Provision of ICT maintenance services to the Galway Harbour Company
• the Services Contract and any Service Contract drawn down from the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €13 M Public Liability €6.5M Professional Indemnity €1M Cyber Lia
• Services Contract may amount to €25,000 (ex
• [GHC ICT Support Services RFT.pdf] Invitation to Tenders dated 8 June 2023
• The proposed ICT Services to Galway Harbour Company (“GHC”) will comprise the
• following ICT Support Services are outlined in the document below.
• These services will be required as directed from Monday to Friday from 9.00am to 5.30pm
• In summary, the Services comprise the following ICT Support Services (see appendix 1):
• One office with up to 14 staff to be supported.
• Remote working is available, so remote support to these employees will also
• Provide full technical support between 9am - 5.30pm Monday to Friday
• (phone, email, remote support) for all software/hardware onsite. Non-binding monetary references in the source were treated as context only and were not used as qualification thresholds.

3. Background & buyer context

The buyer context reflected a formal Irish public-procurement route, with pre-qualification used to control entry into the tender stage.

• An escalation policy for unresolved items at point 2 above.
• Contracting Authority policy seeks to encourage participation on a fair and equal basis by

4. Eligibility & selection criteria

• Turnover requirement — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• Insurance — — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.; the Services Contract and any Service Contract drawn down from the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €13 M Public Liability €6.5M Professional Indemnity €1M Cyber Lia; bility €1M Product Liability €1M 2
• Certifications — not specified for this tender
• Past experience — not specified for this tender
• Personnel — not specified for this tender
• Geographic / facility constraints — not specified for this tender Additional binding lines surfaced in the deterministic extract:
• — use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.
• the Services Contract and any Service Contract drawn down from the Services Contract the following insurances: Type of Insurance Indemnity Limit Employer’s Liability €13 M Public Liability €6.5M Professional Indemnity €1M Cyber Lia
• bility €1M Product Liability €1M 2

5. Award criteria & scoring

6. Submission requirements

• Method statement / response document (template/page limits) — Appendix 1 questionnaire/PQQ response was required.
• CVs (page count, named roles) — not specified in extract.
• Pricing schedule (format/template) — expected at ITT stage.
• Case studies (number/value range) — client references/comparable project evidence was referenced.
• Declarations (ESPD/Bona Fides/Tax/COI) — ESPD/declaration/statement-of-confirmation language was present.
• Mandatory site visit — not specified in extract.
• Submission portal and formatting — eTenders portal and PDF electronic copies were referenced. Submission-related source lines:
• [GHC ICT Support Services RFT.pdf] Invitation to Tenders dated 8 June 2023
• European Single Procurement Document (ESPD)
• Declaration as to Personal Circumstances of Tenderer
• In summary, the Services comprise the following ICT Support Services (see appendix 1):
• [GHC ICT Support Services RFT.pdf] backups, firewall and antivirus.
• [GHC ICT Support Services RFT.pdf] annum. This includes the

7. Key dates & process

8. Contract terms that matter

Contract duration in the extract: 2 years. Payment cycle, SLA/KPI schedule, and penalty regime were not fully disclosed in the snippets unless listed below.

• VERIFIED PHRASES (deterministic regex extract from the documents — treat as authoritative for numerical claims)
• NOW IT IS HEREBY AGREED in consideration of the sum of €2.00 (the receipt of which is hereby
• rity reserves the right to extend the Term for 2 periods of 12 Months totalling 4 years
• of remedy) within 30 days after receipt of a request in writing f
• For the Term and for a period of 12 months thereafter (and save in respect of publ
• The Contracting Authority reserves the right to extend the Term for 2 periods of 12
• Months totalling 4 years. Such extension or extension or extensions on the same terms
• Contracting Authority policy seeks to encourage participation on a fair and equal basis by

9. Risks, red flags & unusuals

• Qualification gate: the deterministic extract included a turnover threshold line (— use these verbatim for insurance / turnover. If a category (insurance, turnover) has no entry here, treat it as 'not specified' for THIS tender.), which can materially narrow bidder pool composition.
• The two-step process (PQQ then ITT) shifted effort to compliance evidence early, with competitive scoring detail potentially deferred.
• Technical and contractual granularity appeared ITT-dependent, increasing ambiguity at qualification stage for non-incumbent bidders.

10. SME fit assessment

This competition looked most accessible to firms with established public-sector tender capability, documented financial capacity, and direct operational experience in the relevant service category.

• Credible bidder profile — mid-sized to large specialist with formal QA/compliance process.
• Consortium / sub-contracting — allowed or addressed in the extracts (Appendix references and reliance provisions).
• Indicative bid-prep effort — 6 to 12 working days for evidence collation, form completion, and review cycles at PQQ level.
• Pwin signal — strongest for bidders with reusable qualification artefacts, comparable references, and low-friction mobilisation capability.

11. Where to dig deeper

• Source RFT/PQQ filenames: GHC ICT Support Services RFT.pdf, RFT.pdf] Invitation to Tenders dated 8 June 2023, Appendix 1:.
• eTenders CFT / notice reference: not specified in extract.
• Clarification contact / portal: [email protected].
• Key attachments to prioritise: Appendix 2:, Schedule, Appendix 3:.