Enhanced Telephony Solutions

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

Fáilte Ireland is procuring support, maintenance, and licensing for an enhanced telephony system that provides unified communications via Microsoft Teams. The contract duration is initially 3 years, with an option to extend for up to 2 additional years, subject to requirements, operational reviews, and budget availability.

The scope of work encompasses the following key areas:

• System Support and Maintenance: Providing ongoing technical support and maintenance for the existing enhanced telephony system. This includes addressing any issues, ensuring system stability, and performing necessary updates or patches.
• Licensing Management: Managing and providing the necessary licenses for the telephony system, ensuring Fáilte Ireland has the correct entitlements for its users and functionalities.
• Unified Communications with Microsoft Teams: The system must deliver unified communications capabilities, specifically integrating with or operating within the Microsoft Teams environment. This implies leveraging Teams for voice, messaging, and collaboration features.
• Service Delivery: The contractor is responsible for the overall delivery of the telephony services as defined by the contract. This includes ensuring the system meets Fáilte Ireland's operational needs and performance expectations.
• System Upgrades and Enhancements (Implied): While not explicitly detailed as a separate deliverable, the nature of "enhanced telephony solutions" suggests that the contractor may be involved in advising on or implementing future upgrades or enhancements to the system to maintain its effectiveness and leverage new technologies.

The tender documents do not specify volumes, specific user numbers, or detailed technical configurations, but the focus is on a managed service for a unified communications platform centered around Microsoft Teams.

3. Background & buyer context

Fáilte Ireland, the National Tourism Development Authority, is procuring enhanced telephony solutions. The organisation's role is to support the tourism industry, sustain Ireland as a high-quality tourism destination, and promote Ireland as a holiday destination. Fáilte Ireland provides practical business supports to tourism businesses and works with other state agencies.

This procurement aligns with Fáilte Ireland's commitment to sustainable procurement, aiming for value for money, societal benefits, and minimal environmental impact, incorporating green criteria in line with Government climate policy. Wider social aims such as diversity and inclusion, and good governance practices are also considered. The procurement is conducted under the Open Procedure, as per EU public procurement regulations.

4. Eligibility & selection criteria

• Turnover requirement: Average annual turnover of at least €100,000 during any of the previous 3 financial years. For consortia, this can be satisfied by the group members as a whole.
• Insurance:
• Employer’s Liability Insurance: €13,000,000 indemnity limit per claim.
• Public Liability Insurance: €6,500,000 indemnity limit per claim.
• Professional Indemnity Insurance: €1,300,000 indemnity limit per claim.
• Cyber Liability Insurance: €1,000,000 indemnity limit per claim.
• Certifications: Not specified for this tender.
• Past experience: Details of 3 contracts undertaken within the last 3 years demonstrating successful provision of a service of similar scope, scale, and complexity. Tenderers must clearly state their organisation's specific delivery under these contracts.
• Personnel: Tenderers must demonstrate they have at their disposal an appropriate number of suitably qualified resources with relevant experience. Specific roles and minimum years of experience are not detailed.
• Geographic / facility constraints: Not specified for this tender.
• Tax Clearance: Tenderers must hold an up-to-date Irish Tax Clearance Certificate.

5. Award criteria & scoring

Criterion Weight (%) Sub-criteria