The Provision of Virtualisation Software and Associated Reseller Services

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1. At a glance

2. Scope of Work

Beaumont Hospital is procuring ICT consultancy and support services for its virtual infrastructure. The contract covers the provision of virtualisation software and associated reseller services. The hospital employs approximately 4,000 staff and serves over 400,000 patients annually.

The scope of work includes:

• Support and Maintenance:

• Installation, maintenance, and support of vSphere 7 and above.

• Omnissa Horizon 7 and above for Virtual Desktops.

• Omnissa Horizon 7 and above for RDSH Published Apps, including support for the national Epilepsy EPR hosted at Beaumont Hospital.

• Imprivata OneSign Management and Support.

• Support and Management of 2-factor authentication for remote access to desktops and applications.

• Veeam Backup and Replication and Veeam Data Cloud, IBM tapes.

• SAN Fabric Hardware, Configuration, and Maintenance.

• SAN Configuration and Maintenance for IBM, Pure Storage, and QNAP.

• NAS Configuration and Maintenance.

• Cloud Storage for Backup, including support and procurement.

• Cloud Storage for Production.

• VMware SDWan Installation and Management.

• VMware Licensing Advice and Procurement.

• SSL Certificate Procurement/Management.

• Charon Licensing, Management, and Support.

• Consultancy Services:

• Providing consultancy regarding the latest trends and uses of digital technologies across the healthcare sector.

• Procurement:

• Procurement of software licenses and supplementary related services.

• Potential procurement of VMware-related hardware, including Hosts, Fabric, additional Storage Expansion, Disks for current SANs, Fabric SFPs, and DAC cabling.

• Resource Requirements:

• Support and advice may be required from two grades of resource:

• Senior Level 3 Solution Architect / Technology Specialist (greater than 5 years' post-qualification experience).

• Junior Level 3 Solution Architect / Technology Specialist (greater than 2 years' post-qualification experience).

• Service Levels:

• Acknowledge communication within 2 hours.

• Ensure on-site attendance of required resources within 4 hours.

• Facilitate a meeting request or conference call participation by the next working day.

• Reports or documentation to be submitted at least 24 hours in advance of scheduled calls/meetings where possible.

• Operational Considerations:

• Work can be performed on-site at Beaumont Hospital or remotely.

• Tendered daily rates apply equally to both on-site and remote work and include all travel, administrative charges, disbursements, and expenses.

The Contracting Authority anticipates procuring approximately 200 days of support per annum. However, no guarantee is offered regarding the volume of support to be procured; it will be on an 'as-needed' basis.

3. Background & buyer context

Beaumont Hospital is the principal teaching hospital for the Royal College of Surgeons in Ireland and maintains strong links with Dublin City University and other academic institutions for training and research. The hospital employs approximately 4,000 staff and has a bed capacity of 913, with additional treatment capacity. This procurement is being conducted under an open procedure. The Contracting Authority has availed of shortened timescales due to the urgency associated with deploying services in an acute hospital setting, emphasizing that patient care is paramount. The contract is intended to ensure the continued provision and support of the hospital's critical virtual infrastructure.

4. Eligibility & selection criteria

Criterion Requirement