iCAN Website Network Administrator, Including Training and Technical Support Services

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

Buyer Title CPV / category Estimated value Per-year Procedure type Lots Location Contract length Submission deadline Go-live / start |-------|-------|----------------|------------------|----------|----------------|------|----------|------------------|---------------------|------------------| National Museum of Ireland iCAN Website Network Administrator, Including Training and Technical Support Services 72200000 not disclosed not stated Open Procedure 1 Ireland 123 weeks 17:00 Local Time on 3rd July 2026 Week commencing 27th July 2026

2. Scope of Work

The National Museum of Ireland (NMI) seeks a contractor to provide iCAN Website Network Administrator services, including training and technical support for community archives. The contract spans 123 weeks, with an expected commitment of 18 hours per week, primarily delivered remotely.

Key activities include:

• Network Administrator Services:

• Troubleshoot CMS issues.

• Oversee website performance across 59 community archive websites.

• Liaise with the website provider regarding technical issues and customisations.

• Training Services:

• Deliver online training sessions in digitisation and the iCAN WordPress CMS.

• Conduct in-person training sessions at community venues, scheduled approximately once or twice a month.

• Facilitate monthly iCAN Digital Champions sessions, focusing on topics suggested by community members.

• Technical Support Services:

• Lead the technical support service, logging and tracking support queries.

• Provide timely responses to queries, adhering to the iCAN Communications Strategy.

The contractor must be available Monday to Friday from 9 am to 1 pm (Irish Local Time), with occasional evening and in-person sessions. Travel expenses for community venue visits will be covered, with a budget of €10,000 allocated for travel and subsistence costs.

3. Background & buyer context

This procurement aligns with the NMI's initiative to enhance community engagement through the iCAN project, which supports digital community archives across Ireland. The NMI, established under the National Cultural Institutions Act, 1997, aims to preserve and promote Ireland's cultural heritage. The current tender reflects a strategic move to expand the iCAN network, which has already established 55 online archives and aims to reach 80 by 2028.

4. Eligibility & selection criteria

Bidders must meet the following eligibility criteria:

• Turnover requirement: Not specified for this tender.
• Insurance:
• Employer's Liability: €13 million
• Public Liability: €1.3 million
• Professional Indemnity: €100,000
• Certifications: Not specified for this tender.
• Past experience: Minimum of two comparable projects within the last three years, including community archiving or digital cultural heritage projects.
• Personnel: Relevant personnel must have at least three years of experience in community digital cultural heritage and online training.
• Geographic / facility constraints: Not specified for this tender.

5. Award criteria & scoring

Bids will be evaluated based on the following criteria:

The scoring will follow a Most Economically Advantageous Tender (MEAT) approach, with a minimum scoring threshold of 50% for the experience and proposal criteria.

6. Submission requirements

Bidders must submit the following:

• Method statement / response document: Use the provided template, adhering to page limits.
• CVs: For proposed personnel, with a maximum of two pages each.
• Pricing schedule: In the specified format.
• Case studies: Two examples of relevant projects, detailing value and scope.
• Declarations: Including ESPD, Bona Fides, Tax clearance, and Conflict of Interest.
• Mandatory site visit: Not applicable.
• Submission portal: Tenders must be submitted via www.etenders.gov.ie.

7. Key dates & process

8. Contract terms that matter

Key contract terms include:

• Duration: Initial contract for 123 weeks, with potential extensions.
• Payment terms: Not specified in detail; expenses for travel and subsistence will be reimbursed.
• Key SLAs/KPIs: Timely responses to support queries within 1-2 working days.
• Termination clauses: The NMI reserves the right to terminate the contract for material breaches.
• Sub-contracting rules: Allowed, but the primary contractor must maintain overall responsibility.
• IP ownership: Not specified in detail.

9. Risks, red flags & unusuals

Potential concerns include:

• The requirement for a minimum of two comparable projects may limit participation from smaller firms without extensive experience.
• The tight timeline for contract commencement and the potential for budget constraints affecting future contracts could impact service delivery.
• The reliance on a single operator framework may limit competition and flexibility in service provision.

10. SME fit assessment

This tender is suitable for small to medium-sized enterprises (SMEs) with expertise in community archiving and digital heritage. Viable bidders should possess:

• Relevant experience in community digital cultural heritage projects.
• Capability to deliver online training to older adults with limited technical skills.
• A stable internet connection and transport for community visits.

Consortium or subcontracting arrangements are permitted, allowing SMEs to collaborate to meet requirements. Bid preparation may require several days of effort, particularly for documentation and case studies. The incumbent's strength and the single-operator framework may present challenges for new entrants.

11. Where to dig deeper

• Source RFT filename: NMI RFT iCAN Network Administrator.pdf
• eTenders CFT ID: Not specified.
• Contact email: Questions and Answers facility on www.etenders.gov.ie.
• Important attachments: Tender Response Document, Framework Terms and Conditions.