Request for Tender for the provision of Debt Management Services for Tailte Éireann

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

The tender seeks a contractor to provide comprehensive Debt Management Services for Tailte Éireann. The contract involves managing the entire debt recovery process, including legal proceedings where necessary. The estimated contract value is €300,000 over the initial term.

• Debt Management: Implement a full end-to-end debt management service.
• Legal Chase Path: Provide a complete legal chase path for debt recovery.
• Systems and Processes: Utilize systems that ensure compliance with relevant regulations and standards.
• Volume Management: Handle a significant volume of debt cases, ensuring timely and efficient recovery.
• Reporting: Provide regular reports on debt recovery progress and outcomes.
• Client Interaction: Engage with debtors on behalf of Tailte Éireann to negotiate settlements and payment plans.
• Compliance: Ensure all activities comply with applicable laws and regulations, including data protection and financial regulations.
• Performance Monitoring: Establish key performance indicators to monitor the effectiveness of debt recovery efforts.

The contractor must demonstrate the capability to manage complex debt portfolios and provide evidence of successful past performance in similar roles.

3. Background & buyer context

Tailte Éireann, formed from the merger of Ordnance Survey Ireland, the Property Registration Authority, and the Valuation Office, requires debt management services to streamline its financial operations. This procurement aligns with the organization's strategic goal to enhance financial efficiency and accountability. The tender is part of Tailte Éireann's broader initiative to integrate and optimize services following its establishment in March 2023. The need for a robust debt management system is driven by the organization's commitment to maintaining fiscal responsibility and transparency.

4. Eligibility & selection criteria

• Turnover requirement: Minimum annual turnover of €150,000 for each of the last three financial years.
• Insurance:
• Employer's Liability: €12.7M per claim.
• Public Liability: €6.5M per claim.
• Professional Indemnity: €1.5M per claim, €1.85M in aggregate.
• Cyber Insurance: €2M in aggregate.
• Certifications: Not specified for this tender.
• Past experience: Not specified for this tender.
• Personnel: Not specified for this tender.
• Geographic / facility constraints: Not specified for this tender.

5. Award criteria & scoring

The evaluation follows the MEAT (Most Economically Advantageous Tender) principle, with a 50/50 price-quality split. Minimum scoring thresholds are not specified.

6. Submission requirements

• Method statement / response document: Use named template, no page limits specified.
• CVs: Not specified.
• Pricing schedule: Complete Appendix 2.
• Case studies: Not specified.
• Declarations: Submit ESPD, Bona Fides, Tax clearance, Conflict of Interest.
• Mandatory site visit: Not required.
• Submission portal: eTenders; adhere to format rules (PDF/Word, file size limits).

7. Key dates & process

8. Contract terms that matter

The contract is for two years, with options for two one-year extensions. Payment terms are as per the Services Contract in Appendix 5. Key performance indicators will be established to monitor service delivery. Liquidated damages or penalty regimes are not specified. Termination clauses allow for contract cessation with 14 days' notice if obligations are unmet. Intellectual property ownership and sub-contracting rules are not detailed. No parent-company guarantee or bond requirements are specified.

9. Risks, red flags & unusuals

The tender specifies a high insurance requirement, which may limit participation to larger firms. The absence of detailed past experience and personnel criteria could lead to a broad range of bidders, potentially complicating evaluation. The contract's dependency on Tailte Éireann's strategic integration efforts may introduce variability in service demand. The lack of a specified go-live date could affect planning and resource allocation.

10. SME fit assessment

This tender is suitable for SMEs with a strong financial standing and experience in debt management. Firms must meet the €150,000 turnover requirement and hold substantial insurance coverage. Consortium bids and sub-contracting are permitted, offering flexibility for SMEs to partner with larger firms. Bid preparation is moderate, likely requiring several days to compile necessary documentation and ensure compliance with submission requirements. The presence of an incumbent is not mentioned, suggesting an open field for new entrants.

11. Where to dig deeper

• Source RFT filename: "Request for Tender - Debt Mgt Services for TÉ (PDF).pdf"
• eTenders CFT ID: Not specified
• Contact email or clarification portal: eTenders messaging facility
• Important attachments:
• Appendix 1: Requirements and Specifications
• Appendix 2: Pricing Schedule
• Appendix 5: Services Contract