ICT Service Management Tool

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

The contract requires the supply, delivery, installation, commissioning, and ongoing support and maintenance of an ICT Service Management Tool for Tallaght University Hospital (TUH). The estimated expenditure over the initial 60-month term, with potential for two 12-month extensions, is €300,000 (excluding VAT). This figure is an estimate based on current and future expected usage.

The core activities for the successful tenderer include:

• Supply and Delivery: Providing the specified ICT Service Management Tool.
• Installation and Commissioning: Implementing the tool within the hospital's IT infrastructure and ensuring it is fully operational.
• Support and Maintenance: Providing ongoing technical support and maintenance services for the tool throughout the contract term. This includes ensuring the tool is available for operational use 24 hours per day, 7 days per week, 365 days per year (366 in a leap year).
• System Testing: Conducting system testing to ensure the functionality and capability of the proposed solution meets the hospital's requirements.
• Demonstration Environment: Maintaining a live demonstration environment that is current and reflective of the latest version of the proposed solution, allowing full access to relevant features and functionalities for validation by the Contracting Authority.
• Compliance: Adhering to all applicable EU and domestic tax laws, environmental, social, and labour laws, and data protection regulations.

The contract is for an initial term of sixty (60) months, with the Contracting Authority reserving the right to extend the term by a maximum of two (2) additional 12-month periods.

3. Background & buyer context

Tallaght University Hospital (TUH), also referred to as Adelaide and Meath Hospital Dublin incorporating the National Children’s Hospital (AMNCH), is procuring an ICT Service Management Tool. This procurement is conducted under the open procedure, as defined by the European Union (Award of Public Authority Contracts) Regulations 2016. The estimated value of the contract is €300,000 (excluding VAT) over an initial 60-month term, with options for extensions. The hospital aims to encourage participation from Small and Medium Enterprises (SMEs) and encourages larger enterprises to consider including SMEs in their proposals.

4. Eligibility & selection criteria

To be considered for this tender, bidders must meet the following minimum requirements:

• Turnover requirement:
• Average annual turnover of €750,000 in each of the last three financial years.
• Alternatively, if established more recently, an average annual turnover of €750,000 for each year the tenderer has been established.
• Audited financial statements will be required from the successful tenderer.
• Insurance: The successful tenderer must hold the following insurances for the term of the contract:
• Employer’s Liability: €12,700,000 limit per claim.
• Public Liability: €6,500,000 limit per claim, with a €6,500 permitted deductible.
• Professional Indemnity: €2,000,000 limit per claim, with a €6,500 permitted deductible.
• Cyber Insurance: €2,000,000 limit in the aggregate per insurance year, on a "claims made" basis.
• Certifications:
• ISO 27001 certification is mandatory.
• Demonstration of compliance with ISO 25999 is required, with details to be provided.
• Compliance with quality standards in the ISO 27000 family is required.
• Past experience:
• Details of three (3) separate contracts successfully delivered within the last four years.
• These contracts must be of similar scope, scale, and complexity to those required under this RFT.
• At least one contract must have been delivered for a healthcare-related site, defined as an acute hospital site of similar size and scale to TUH.
• Satisfactory references may be required.
• Personnel: Not specified for this tender.
• Geographic / facility constraints:
• A live demonstration environment must be available at the time of tender submission.
• The territorial limits and jurisdiction of insurance policies must include Ireland.

5. Award criteria & scoring

The evaluation of tenders will be conducted based on a combination of quality and price. The specific weighting between price and quality is not explicitly stated in the provided text, but the award criteria will assess how well tenders meet the minimum requirements and potentially exceed them.

Criterion Weight (%) Sub-criteria