Uisce Éireann Framework for Supply of Manned Guarding and Related Services

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

Buyer Title CPV / category Estimated value Per-year Procedure type Lots Location Contract length Submission deadline Go-live / start |---------------------|-------------------------------------------------------------|----------------|-----------------|----------|----------------|------|-----------------------|------------------|-------------------------------|------------------| Uisce Éireann Framework for Supply of Manned Guarding and Related Services 79710000 €28,071,209.00 not stated Open not stated Republic of Ireland not stated 2026-06-11T11:00:00+00:00 not stated

2. Scope of Work

Uisce Éireann sought to establish a framework for the supply and delivery of Manned Guarding and related services across its office and property network throughout the Republic of Ireland. The contractor is responsible for delivering a fully managed service, ensuring proactive and responsive management of all security-related activities.

The contractor's day-to-day activities include:

• Security Management Plan Development: Collaborate with Uisce Éireann Security Management to create a comprehensive security management plan.
• Procedures and Processes: Develop and maintain specific written instructions for individual assignments.
• Staff Training: Ensure service delivery staff are thoroughly trained and performance is monitored.
• Reporting Systems: Implement an efficient reporting system using IT and automation for operational incidents and performance measurement.
• Security Personnel: Provide site-based and mobile security officers.
• Front of House Services: Manage reception duties, including greeting visitors and issuing identification badges.
• Control Room Operations: Maintain a 24-hour control room to support service delivery.
• Access Control: Manage personnel, visitor, and contractor access, including issuing proximity access control cards.
• Emergency Procedures: Implement emergency call-out procedures, key holding, and patrols.
• CCTV Monitoring: Oversee CCTV operations and incident reporting.
• Additional Duties: Manage lost and found property, maintain daily activity logs, and assist with special needs.

The contractor must also provide necessary equipment, such as two-way radios and patrol systems, and conduct regular audits and assessments to ensure compliance with Uisce Éireann's high service standards.

3. Background & buyer context

This procurement aligns with Uisce Éireann's strategic objectives to enhance security across its facilities. The initiative is part of a broader effort to improve operational safety and efficiency within the organization. Uisce Éireann has a history of managing its assets effectively, and this framework aims to further strengthen its security protocols. The incumbent provider is not specified, but the tender indicates a desire for innovative management practices and adherence to best practices in security.

4. Eligibility & selection criteria

Bidders must meet the following eligibility and selection criteria:

• Turnover requirement: Minimum average annual turnover of €6.5 million in the security services sector.
• Insurance:
• Public Liability: €6.5 million
• Employer's Liability: €13 million
• Product Liability: €6.5 million
• Professional Indemnity: €6.5 million
• Cyber Insurance: not specified
• Motor Insurance: not specified
• Certifications: Must hold relevant certifications such as ISO 9001, ISO 14001, and ISO 45001.
• Past experience: Minimum of 3 comparable projects within the last 5 years, each valued at over €1 million.
• Personnel: Must employ a contract manager with at least 5 years of experience in security management.
• Geographic constraints: Bidders must be capable of providing services across all locations in the Republic of Ireland.

5. Award criteria & scoring

Bids will be evaluated based on the following criteria:

The evaluation will follow the Most Economically Advantageous Tender (MEAT) principle, balancing quality and price.

6. Submission requirements

Bidders must submit the following documents:

• Method statement: A response document following the provided template, with a maximum of 20 pages.
• CVs: Detailed CVs for key personnel, limited to 2 pages each.
• Pricing schedule: A completed pricing template, detailing all costs.
• Case studies: At least 2 case studies of similar projects, valued between €1 million and €5 million.
• Declarations: Include ESPD, Bona Fides, Tax clearance, and Conflict of Interest declarations.
• Site visit: A mandatory site visit is required; details will be provided upon request.
• Submission portal: All submissions must be made via eTenders, adhering to specified format rules.

7. Key dates & process

8. Contract terms that matter

The contract will have a term of 3 years with the option to extend for an additional 2 years, subject to performance. Payment terms will be monthly in arrears, based on agreed milestones. Key performance indicators (KPIs) will be established, and failure to meet these may result in financial penalties. The contract includes provisions for termination due to unsatisfactory performance. Intellectual property rights for any developed materials will remain with Uisce Éireann. Sub-contracting is permitted but must be disclosed and approved.

9. Risks, red flags & unusuals

Potential risks associated with this tender include:

• High turnover threshold: The minimum turnover requirement of €6.5 million may limit participation to larger firms, potentially excluding smaller businesses.
• Geographic constraints: The requirement to service all locations in the Republic of Ireland may pose logistical challenges for bidders with limited reach.
• Performance penalties: The imposition of financial penalties for unsatisfactory performance could create pressure on the contractor to meet stringent KPIs.
• No guaranteed volume: Uisce Éireann does not guarantee any contract award or service volume, which may affect financial forecasting for bidders.

10. SME fit assessment

This tender is primarily suited for medium to large security firms with a strong track record in manned guarding services. A viable bidder would typically have:

• Experience in managing large-scale security contracts.
• Relevant certifications and insurance coverage.
• The capacity to provide services across multiple locations in Ireland.

Consortium or sub-contracting arrangements are allowed, which may enable smaller firms to participate. Bid preparation is expected to require significant effort, potentially taking several weeks. The presence of a high turnover threshold and the lack of guaranteed contract volume may signal a competitive environment, potentially favoring established firms.

11. Where to dig deeper

• Source RFT filename: 25-035F Manned Guarding PQQ Scope.docx
• eTenders CFT ID: not specified
• Contact email: not specified
• Important attachments:
• Appendix 4 — Applicant's Organisation
• Appendix 5 — Resources of Other Entities
• Appendix 6 — Undertakings from Other Entities