ArcGIS Licences, Maintenance and Support Services

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

The Maritime Area Regulatory Authority (MARA) requires the renewal and supply of ArcGIS subscriptions and related licences. The contract is for the provision of Geographic Information System (GIS) software, maintenance, and support services. MARA acquired an ArcGIS Online Account in January 2025 to support its GIS functions under the Maritime Area Planning Act.

The successful tenderer will be responsible for:

• Subscription Renewal: Renewing all MARA ArcGIS subscriptions in a timely manner to ensure uninterrupted service.
• Licence Provision: Supplying all licences, user types, and service credits accurately and in full, adhering to Esri’s standard licensing rules and entitlement model.
• Continuity of Service: Maintaining the continuity of MARA’s existing subscriptions, entitlements, and data without degradation of service.
• Additional Procurement: The Contracting Authority reserves the right to procure additional ArcGIS licences, user types, extensions, applications, subscriptions, maintenance, support, and other Esri products and services related to the ArcGIS ecosystem during the contract term. These purchases must remain within the overall scope, nature, and maximum value of the contract.

Indicative Licensing Requirements (for the next two years):

• ArcGIS Online Viewer User Type: 75 users
• ArcGIS Online Professional User Type: 2 users
• ArcGIS Online Creator User Type: 10 users

These figures are notional and do not guarantee purchase volumes; they are used for cost assessment.

Contract Management:

• Dedicated Contract Manager: The tenderer must nominate a dedicated contract manager to serve as the main point of contact. This individual will have the authority to manage all contract-related matters and ensure satisfactory service delivery.
• Managerial Duties: Responsibilities include maintaining a good working relationship with MARA, providing regular performance reports, attending review meetings, resolving disputes, and proactively suggesting improvements for efficiency and cost savings.
• Non-Billable Activities: Account management activities are non-billable.

The contract is for a term of 24 months, with potential for extensions. The estimated expenditure is €75,000 (Ex VAT) over the term and any possible extensions.

3. Background & buyer context

The Maritime Area Regulatory Authority (MARA) is procuring these services to renew and supply ArcGIS subscriptions and related licences. MARA established an ArcGIS Online Account in January 2025 to support its GIS functions mandated by the Maritime Area Planning Act (MAPA). This procurement is a direct continuation of MARA's established GIS operational needs. The estimated value of the contract, €75,000 (Ex VAT) over 24 months, indicates a need for ongoing, but not large-scale, GIS software and support services. The tender documents do not specify an incumbent provider by name, but the requirement to maintain continuity of existing subscriptions suggests a potential incumbent or a direct renewal of an existing Esri reseller agreement. The strategic driver is to ensure MARA has the necessary mapping and GIS capabilities to fulfil its regulatory functions.

4. Eligibility & selection criteria

Bidders must meet the following criteria to be considered compliant:

• Turnover requirement: The tendering party turnover must equal or exceed €150,000 (Ex VAT) during one/each of the last three years. Firms established more recently must provide a pro-rata figure, but must have been in existence for at least 6 months.
• Insurance:
• Employer’s Liability: €12.7 million for any one claim or series of claims arising out of a single occurrence.
• Public Liability: €6.5 million for any one claim or series of claims arising out of a single occurrence.
• Product Liability: €6.5 million limit on any one occurrence and in the aggregate per insurance year.
• Cyber Insurance: €2 million limit in the aggregate per insurance year.
• Certifications: Tenderers must be an authorised ESRI certified partner and provide evidence of this, including their contract arrangements with ESRI.
• Past experience: Not specified for this tender.
• Personnel: Not specified for this tender.
• Geographic / facility constraints: Not specified for this tender, beyond the requirement for insurance policies to include Ireland within their territorial limits and jurisdiction.

Tenderers must also complete declarations regarding Bona Fides, compliance with statutory obligations, and any registrable interests.

5. Award criteria & scoring

The contract will be awarded based on the Most Economically Advantageous Tender (MEAT), determined by the following criteria:

Criterion Weight (%) Sub-criteria