Provision of IT Managed Services including Cyber Security, Data Centre and Cloud Migration Strategy

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

Enable Ireland Disability Services Ltd seeks a contractor to provide comprehensive IT Managed Services. The contract is divided into four distinct lots, each focusing on a specific service area. The services encompass the operation, maintenance, security, optimisation, and support of Enable Ireland’s IT environment. The contractor will engage in the following activities:

• IT Managed Services: Daily operation and maintenance of IT systems, ensuring uptime and performance for approximately 1,750 users across 40 locations in 14 counties.
• Cyber Security Assurance and Operations: Implement and manage security measures aligned with ISO 27001 standards, including automated cleanup of dormant devices and defined log retention.
• Data Centre Services: Host and manage data centre operations, ensuring data protection and system reliability.
• Cloud Migration Strategy and Change Enablement: Develop and execute a strategy for migrating to cloud services, including organisational change management to support this transition.

The contractor will also provide ongoing support, monitoring, governance, security, and improvement activities. This includes specialist services related to cyber security operations, data centre hosting, and cloud migration strategy.

3. Background & buyer context

Enable Ireland Disability Services Ltd is procuring these services to enhance its IT infrastructure and ensure robust cyber security measures. This procurement aligns with the organisation's strategic goals to improve service delivery through technology. The contract is part of a broader initiative to modernise IT operations and support the organisation's expansion to 1,750 users. The incumbent provider is not named, but the procurement reflects a need for specialised services that are operationally critical, reducing potential disruptions during transitions.

4. Eligibility & selection criteria

• Turnover requirement: Minimum average annual turnover of €400,000 over each of the last three financial years.
• Insurance:
• Employer's Liability: €13,000,000
• Public Liability: €6,500,000
• Product Liability: €6,500,000
• Professional Indemnity: €1,500,000
• Cyber Liability: €1,000,000
• Certifications: ISO/IEC 27001 or equivalent.
• Past experience: At least two comparable contracts delivered in the last three years.
• Personnel: Not specified for this tender.
• Geographic / facility constraints: Not specified for this tender.

5. Award criteria & scoring

The evaluation follows the Most Economically Advantageous Tender (MEAT) principle, with a 70/30 quality to price split.

6. Submission requirements

• Method statement / response document: Use named template, no page limits specified.
• CVs: Not specified for named roles.
• Pricing schedule: Must follow the format in Appendix 2.
• Case studies: At least two, demonstrating comparable contracts.
• Declarations: ESPD, Bona Fides, Tax clearance, Conflict of Interest.
• Mandatory site visit: Not specified.
• Submission portal: eTenders, with specific format rules for electronic submission.

7. Key dates & process

8. Contract terms that matter

The contract is for a term of three years, with the possibility of two one-year extensions. Payment terms are fixed for the initial term, with adjustments based on the Consumer Price Index for extensions. Key SLAs include daily backups and log retention. Liquidated damages or penalty regimes are not specified. Termination clauses allow for 14 days' notice. IP ownership and sub-contracting rules are standard, with no parent-company guarantee or bond requirements mentioned.

9. Risks, red flags & unusuals

The turnover requirement is relatively low compared to the contract value, potentially favouring smaller firms. The geographic scope is broad, covering 14 counties, which may limit firms without a national presence. The contract's reliance on ISO 27001 compliance may exclude firms without this certification. The absence of a specified go-live date could impact planning and resource allocation.

10. SME fit assessment

This tender is accessible to SMEs with a turnover of at least €400,000 and ISO 27001 certification. Firms specialising in IT managed services, cyber security, and cloud migration are well-suited. Consortium bids and sub-contracting are allowed, encouraging collaboration. Bid preparation may require several days, given the need for detailed technical proposals and case studies. The incumbent's strength is not detailed, but the open procedure suggests a competitive opportunity.

11. Where to dig deeper

• Source RFT filename: "RFT_IT Managed Services_Enable Ireland v1.1.pdf"
• eTenders CFT ID: Not specified
• Contact email or clarification portal: eTenders messaging facility
• Important attachments: "Appendix 1 — Requirements and Specifications", "Appendix 2 — Pricing Schedule", "Appendix 3 — Tenderer’s Statement"