Temporary Supported Homeless Accommodation Services

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

The tender involves the operation and management of Temporary Supported Homeless Accommodation Services at Laurel Lodge, Ennis, County Clare. The contractor will manage the facility under the auspices of Clare County Council and the Clare Homeless Action Team.

• Accommodation Management: Oversee daily operations of the facility, ensuring it meets the needs of residents.
• Support Services: Provide support services to residents, including case management and outreach work.
• Engagement with Service Users: Develop and implement methodologies for engaging with and supporting service users.
• Reporting and Monitoring: Implement case management, reporting, and monitoring systems to track service delivery and outcomes.
• Sustainability Measures: Incorporate sustainability measures into the operation of the facility.
• Social Considerations: Address social considerations as part of service delivery.
• 24-Hour Presence: Ensure a 24-hour presence on-site to manage and support residents.
• Health and Safety Compliance: Maintain health and safety systems in accordance with Irish legislation.
• Garda Vetting: Ensure all staff are Garda vetted before contract finalization.

The facility is expected to support a move-on rate of 40% within a 12-month period, indicating a focus on transitioning residents to more permanent housing solutions.

3. Background & buyer context

This procurement is part of Clare County Council's efforts to address homelessness in the region, aligning with broader governmental initiatives to provide temporary emergency accommodation. The facility at Laurel Lodge is a key component of the Clare Homeless Action Team's strategy to support individuals experiencing homelessness. The tender aims to ensure the effective management and operation of the facility, enhancing service delivery and outcomes for residents. The incumbent service provider is not specified, but the procurement reflects a strategic decision to maintain and improve service standards in line with policy objectives.

4. Eligibility & selection criteria

• Turnover requirement: Minimum annual turnover of €750,000 in each of the last three financial years.
• Insurance:
• Employer’s Liability: €13,000,000
• Public Liability: €6,500,000
• Professional Indemnity: €1,000,000
• Certifications: Not specified for this tender.
• Past experience: Successful delivery of at least 2 comparable homeless services projects.
• Personnel: Not specified for this tender.
• Geographic / facility constraints: Not specified for this tender.

5. Award criteria & scoring

The price/quality split is 40/60 (MEAT).

6. Submission requirements

• Method statement / response document: Use Appendix 8, no page limits specified.
• CVs: Not specified for this tender.
• Pricing schedule: Complete Appendix 2.
• Case studies: Provide details of at least 2 comparable projects.
• Declarations: ESPD, Tax clearance, Conflict of Interest.
• Mandatory site visit: Contact Margaret McGibbon at [email protected].
• Submission portal: eTenders, PDF format required.

7. Key dates & process

8. Contract terms that matter

The contract is for three years, with a possible 12-month extension. Payment terms are in accordance with the Services Contract. Key performance indicators and service level agreements are not specified. Liquidated damages or penalty regimes are not mentioned. Termination clauses include a 14-day notice period for termination by either party. Intellectual property ownership and sub-contracting rules are not detailed. No parent-company guarantee or bond requirements are specified.

9. Risks, red flags & unusuals

The turnover requirement of €750,000 may limit participation to larger firms or those with significant experience in similar projects. The geographic focus on Laurel Lodge, Ennis, may restrict the bidder pool to local or regionally based firms. The contract's reliance on potential extensions and the absence of detailed KPIs or SLAs could pose challenges in managing expectations and performance. The requirement for a 24-hour presence on-site may increase operational costs.

10. SME fit assessment

This tender is open to firms with a turnover of at least €750,000, experience in managing similar facilities, and the ability to secure the required insurance. SMEs may participate, but forming consortia or subcontracting with larger firms could be advantageous. Bid preparation is likely to require several days, given the need for detailed method statements and case studies. The presence of an incumbent is not specified, but the requirements suggest a competitive environment for experienced providers.

11. Where to dig deeper

• Source RFT filename: "Laurel Lodge RFT Final.docx"
• eTenders CFT ID: Not specified
• Contact email: [email protected]
• Important attachments: "Appendix 2 — Pricing Schedule", "Appendix 8 — Tender Response Template", "Appendix 5 — Services Contract"