TR5801 - Leadership, Culture and Organisational Capability Services Framework

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

This Pre-Qualification Questionnaire (PQQ) seeks service providers to establish a multi-party Framework Agreement for Leadership, Culture, and Organisational Capability Services. The framework will support ESB's "Culture & Capability Strategy (2026-2030)," aiming to embed an inclusive, values-led culture, develop strategic workforce planning and talent pipelines, foster agile leadership, build a digitally and AI-confident workforce, and create an aligned learning organisation.

The framework will provide access to expert service providers for the co-design, development, deployment, and evolution of these initiatives. The scope includes, but is not limited to, the following service areas:

• Employee & Manager Capability Development:
• Capability development for all employees, focusing on critical thinking, commercial acumen, growth mindset, decision-making, accountability, and tech, data, and AI literacy.
• Development for people managers, covering business planning, measurement, team building (coaching style), conversational capability (performance management, team effectiveness, goal alignment).
• Leadership Development:
• Development for senior leadership, with emphasis on strategic, systems, and critical thinking.
• Inclusive and adaptive leadership, effective network building, collaboration, stakeholder engagement.
• Leadership succession and foundational leadership programmes.
• Strategic Workforce Planning & Talent Management:
• Strategic workforce planning.
• Talent management, career, and succession planning.
• Capability forecasting.
• Enterprise learning strategy.
• Productivity and continuous improvement initiatives.
• Digital, Data & AI:
• Development of digital dexterity.
• Data literacy, management, and data-driven decision-making.
• AI literacy, adoption, and integration.
• AI-enabled productivity and workflow transformation.
• Human-AI collaboration, ethics, governance, and enterprise knowledge management.
• Organisation Development, Change Management, Culture & Future of Work:
• Organisation design and development.
• Change leadership and management.
• Culture measurement, activation, and evolution.
• Ecosystem sensing and strategic sense-making.
• Future of work initiatives.

Applicants are not required to demonstrate expertise across all service areas but must showcase relevant experience and capability within their chosen areas of expertise.

3. Background & buyer context

Electricity Supply Board (ESB) is a statutory corporation, majority owned by the Irish Government, operating across the electricity market from generation to supply, and diversifying into areas like gas, fibre, and EV charging. ESB is undertaking an ambitious strategy, "Driven to Make a Difference: Achieving Net Zero by 2040," which necessitates significant cultural and capability evolution. This procurement is driven by the need to develop the culture, skills, and capabilities required to deliver on this strategy in a complex and rapidly evolving environment. ESB's procurement processes align with ISO 20400 for Sustainable Procurement, and they have a Sustainability Leadership Plan focused on People, Planet, and Place. ESB is also a founding member of the Irish Supply Chain Sustainability School.

4. Eligibility & selection criteria

To be considered for this framework, applicants must meet the following minimum requirements:

• Turnover requirement: A minimum average annual turnover, excluding VAT, of €900,000 calculated over the previous two financial years. Applicants must also be a going concern with the necessary financial and operational capacity.
• Insurance: Applicants must provide confirmation of current insurance levels or commitment to provide them prior to contract award. Specific minimum indemnity limits are:
• Public / Products Liability Insurance: €6.5m any one event and in aggregate for Products Liability.
• Employer's Liability Insurance: €13m any one event and unlimited in the aggregate.
• Professional Indemnity Insurance: €2m any one claim and in the annual aggregate.
• Certifications: Not specified for this tender.
• Past experience: Not specified for this tender at the PQQ stage. Detailed requirements will be in the Request for Tender (RFT).
• Personnel: Not specified for this tender at the PQQ stage.
• Geographic / facility constraints: Not specified for this tender.

5. Award criteria & scoring

This procurement follows a negotiated procedure. Applicants will first be assessed against pass/fail criteria during the PQQ stage. Those who pass will be invited to the Request for Tender (RFT) stage. The contract will be awarded on the basis of the Most Economically Advantageous Tender (MEAT). Specific award criteria and scoring will be detailed in the RFT documentation.

6. Submission requirements

Applicants must complete and submit a Pre-Qualification Questionnaire (PQQ) Response. The PQQ Response should include:

• Full and honest disclosure of all relevant and up-to-date information.
• Sufficient detail to allow for objective evaluation.
• Additional lines may be added to pro-forma tables and boxes if required.
• The PQQ Response must be completed in English.
• Financial information should be in Euros (€), with conversions from other currencies provided using the exchange rate from www.oanda.com at the PQQ submission deadline.
• Declarations regarding collusion, confidentiality, and conflict of interest are mandatory.
• Applicants must consent to the Contracting Entity verifying information provided.
• The PQQ Response must be submitted by the PQQ Response Deadline.

Specific templates for CVs, pricing schedules, or case studies are not detailed at this PQQ stage but will be provided in the RFT.

7. Key dates & process

8. Contract terms that matter

The Contracting Entity intends to establish a multi-party Framework Agreement. The initial term is three (3) years, with options to extend up to a maximum total duration of eight (8) years. The specific terms, conditions, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and penalty regimes will be detailed in the Request for Tender (RFT) documentation. Applicants must be prepared to contract under Irish law.

9. Risks, red flags & unusuals

The procurement is structured as a Pre-Qualification Questionnaire (PQQ) followed by a Request for Tender (RFT) for shortlisted candidates, indicating a multi-stage selection process. The estimated value of €9,000,000 over an initial 3-year term (potentially up to 8 years) suggests a significant framework. The PQQ requires specific financial and insurance thresholds, which are standard but must be met. The scope is broad, covering various aspects of leadership, culture, and organisational capability, suggesting ESB is seeking a range of specialist providers rather than a single all-encompassing solution. The "multi-party Framework Agreement" structure implies multiple successful bidders will be appointed to the framework.

10. SME fit assessment

This tender is open to small and medium-sized enterprises (SMEs) that can meet the specified financial and insurance requirements. An SME is defined as having fewer than 50 employees and an annual turnover/balance sheet total not exceeding €10m (small enterprise), or 50-249 employees with turnover/balance sheet not exceeding €50m/€43m (medium enterprise). Consortiums are permitted, allowing smaller firms to combine capabilities. The bid preparation effort at this PQQ stage involves compiling detailed information on financial standing, insurance, and company capabilities. The PQQ process is designed to shortlist capable providers, and the subsequent RFT will determine the final award based on MEAT. The "multi-party framework" structure suggests that ESB aims to contract with multiple providers, potentially increasing opportunities for SMEs that can demonstrate specific expertise.

11. Where to dig deeper

• Source RFT filename(s): TR5801 - PQQ Pack.zip, TR5801 - Supporting Documents.pdf, TR5801 - PQQ Section A.pdf, TR5801 - PQQ Section B (3).docx
• eTenders CFT ID: Not specified
• Contact email or clarification portal: [email protected]
• Most important attachments:
• TR5801 - PQQ Section A.pdf (Information and Guidance Notes)
• TR5801 - PQQ Section B (3).docx (Pre-Qualification Questionnaire)
• Our Behaviours Framework (Supporting Document)