Provision of ICT Managed Services

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

This tender seeks the provision of Information and Communication Technology (ICT) Managed Services to the Approved Housing Bodies Regulatory Authority (AHBRA). The contract duration is two years, with an option for up to two one-year extensions. The estimated expenditure over the potential contract term is €120,000, excluding VAT.

The scope of services includes, but is not limited to:

• Maintenance and Monitoring: Ensuring the ongoing operational status and performance of AHBRA's ICT infrastructure.
• Cyber-Security: Implementing and maintaining security measures to protect AHBRA's data and systems against cyber threats. This includes security monitoring, incident response, and business continuity arrangements.
• Compliance and Audit Support: Assisting AHBRA in meeting regulatory and audit requirements related to its ICT systems.
• Strategic Advisory Services: Providing expert advice on ICT matters to support AHBRA's strategic objectives.
• HelpDesk Services: Offering a dedicated support channel for end-users, including incident management, ticket logging with unique reference numbers, escalation procedures, and resolution tracking. The service must meet defined Service Level Agreements (SLAs), with monthly reports detailing issue numbers, types, and resolution times. Response and resolution times are specified in Appendix 1.
• Implementation and Mobilisation: Developing and executing a plan for the initial setup and transition into the services.
• System Maintenance and Availability: Ensuring the availability and upkeep of ICT systems.
• Transition Management: Managing the orderly transition of services at contract commencement and expiry.

The services are to be delivered in accordance with the specifications detailed in Appendix 1 of the RFT. Tenderers must demonstrate their ability to provide high-tier service levels consistent with a regulated environment.

3. Background & buyer context

The Approved Housing Bodies Regulatory Authority (AHBRA) is procuring ICT Managed Services through this Request for Tenders (RFT). The procurement is being conducted under national rules and guidelines, as the estimated value falls below EU thresholds. AHBRA aims to ensure the reliable and secure operation of its ICT infrastructure through this contract. The RFT encourages participation from Small and Medium Enterprises (SMEs), either independently or in collaboration with other entities. Larger enterprises are also encouraged to consider how SMEs can be included in their proposals.

4. Eligibility & selection criteria

Tenderers must meet the following mandatory criteria to be considered for evaluation:

• Turnover requirement:
• A minimum average annual turnover of €200,000 (two hundred and forty thousand euros) for each of the three financial years preceding the RFT publication date.
• For consortia, the combined annual turnover of members can satisfy this requirement.
• Insurance: The successful tenderer must hold the following insurances for the term of the Services Contract:
• Employer’s Liability: €13 million limit per claim/occurrence.
• Public Liability: €6.5 million limit per claim/occurrence.
• Professional Indemnity: €6.5 million limit in aggregate per year.
• Cyber Liability (including loss of data): €3 million limit in aggregate per year.
• Certifications: Not specified for this tender.
• Past experience:
• A minimum of two and a maximum of three previous contract examples (public or private sector).
• These contracts must be of a similar nature, scale, and complexity to those detailed in Appendix 1.
• At least two examples must demonstrate experience in providing services similar to those required in this RFT.
• Contracts must have been delivered within the last three years.
• Referee contact details (name, address, telephone number) must be provided for each example.
• Personnel: Not specified for this tender.
• Geographic / facility constraints: Not specified for this tender, beyond the requirement for insurance policies to include Ireland within their territorial limits.

Tenderers must declare their compliance with these criteria via the Tender Response Document (TRD).

5. Award criteria & scoring

The contract will be awarded based on the Most Economically Advantageous Tender (MEAT). The total marks available are 1000.

Award Criteria