Trócaire RFT Website Development and Maintenance Services

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

Trócaire seeks an experienced agency to manage the ongoing development and maintenance of its primary website, trocaire.org, and a secondary site, globalvillageschools.ie. The scope encompasses development, maintenance, content updates, and digital marketing support.

The contractor will be responsible for:

• Development and Maintenance of trocaire.org:
• Managing live development and staging environments for the WordPress CMS-powered website.
• Performing occasional tasks such as content upload and SEO maintenance.
• Ensuring all development work adheres to the Open Web Application Security Project (OWASP) framework.
• Maintaining PCI compliance for all development work, as the site captures online payments via Authipay and PayPal.
• Ensuring full GDPR compliance for all website work.
• Completing WordPress CMS and Plugin Patching/Updates across live, staging, and development environments, with documentation for inspection.
• Developing and testing on a development environment, with testing on a staging environment before deployment to live. A clearly defined go-live process will be established with Trócaire and the hosting company.
• Integrating with a heavily customised version of Salesforce.
• Supporting the WooCommerce-powered online store ("gifts of change").
• Digital Marketing Support:
• Utilising digital marketing tools such as Google Analytics and Tag Manager.
• Demonstrating expertise in design for direct marketing and conversion optimisation.
• Reporting:
• Providing monthly reports on website performance, including recommendations for improvements and suggestions.
• Participating in quarterly meetings with the hosting company and Trócaire's IT team.
• Maintenance of globalvillageschools.ie:
• Providing maintenance and support for this secondary WordPress CMS website, which is content-based and targeted at educators.

All intellectual property, including concepts, guidelines, and materials developed during the contract, will become the property of Trócaire.

3. Background & buyer context

Trócaire is an international Non-Governmental Organisation (NGO) working with at-risk communities and people in Ireland to address poverty and injustice. The organisation operates in up to 20 countries, focusing on goals including Access to Justice, Climate & Environmental Justice, Women & Girls’ Protection, Saving Lives, and Mobilising the Public for Global Justice. The procurement of website development and maintenance services is to support Trócaire's mission by enhancing its online presence for donations, awareness-raising, advocacy, volunteer recruitment, and resource dissemination. The current procurement follows a standard RFT process for ongoing service provision.

4. Eligibility & selection criteria

Bidders must meet the following minimum criteria to be considered for evaluation:

• Insurance: Proof of adequate insurance coverage, including Public Liability, Professional Indemnity, and Employer's Liability. Specific monetary values are not stated.
• Past Experience:
• Evidence of having previously designed and developed a large e-commerce website from concept to delivery within the past twelve months, with URLs and technical specifications provided.
• Evidence of having built websites integrated with online payment providers.
• Evidence of having integrated websites with heavily customised versions of Salesforce.
• A proven track record in working with multiple environments, including live, staging, and development.
• Submission of at least three client references from similar projects completed in the past 24 months.
• Evidence of managing an e-commerce website with approximately 10,000 users per month.
• Certifications:
• Demonstration of commitment to high security standards, with relevant certifications.
• ISO27001 certification (if held, copy required).
• UK Cyber Essentials certification (if held, copy required).
• Personnel:
• Quantity of in-house WordPress Developers (not outsourced).
• Documentation:
• Completion of Trócaire’s Data Processing and Information Security Assessment Questionnaire (DPIS) - Appendix 1.

5. Award criteria & scoring

The successful tenderer will be selected based on the most economically advantageous proposal, evaluated using the following criteria:

Award Criteria Score (%) Sub-criteria