Provision of Microsoft Purview, Safe AI and MS Co-pilot Support and Services

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

This tender seeks a contractor to provide support and services related to Microsoft Purview, Safe AI, and Microsoft Copilot. The services are intended to enhance Tourism Ireland's use of these Microsoft technologies, focusing on configuration, implementation, and rollout across the organisation.

The scope of work includes:

• Microsoft Purview Configuration and Implementation: This involves setting up and deploying Microsoft Purview to manage data governance, compliance, and risk.
• Safe AI Utilisation: Services related to ensuring the secure and responsible use of Artificial Intelligence, specifically within the context of Microsoft's AI offerings.
• Microsoft 365 Copilot and Microsoft Copilot Rollout: Assisting Tourism Ireland in deploying and integrating Microsoft 365 Copilot and Microsoft Copilot chat functionalities across its user base. This includes identifying and suggesting relevant use cases for Tourism Ireland.
• Team Expertise and Availability: Providing a dedicated team with the necessary expertise to deliver these services. This includes detailing the size and composition of the proposed team and outlining a capacity contingency plan for the project.
• Approach and Methodology: Presenting a clear proposal detailing the process for carrying out the scope of work and deliverables, including a project plan and service levels.
• Project and Process Planning: Laying out a clear process to assist Tourism Ireland in rolling out MS 365 Copilot and MS 365 Chat use throughout the organisation, including suggested use cases.
• Security and GDPR Compliance: Ensuring all services adhere to good industry security practices and comply with legislative and regulatory requirements, including EU GDPR and the Data Protection Act 2018. This involves demonstrating compliance, allowing for audits, and detailing measures for data processing, including sub-processors and data processing outside the EU. Specific attention is required for secure access and configuration of Tourism Ireland's Microsoft 365 tenant.
• AI Governance: Addressing the use of AI tools, outlining the bidder's AI adoption strategy, AI policy or framework, and any appointed oversight for AI governance. This includes ensuring AI systems comply with regulations like the EU AI Act, EU GDPR, and security standards such as ISO27001, and detailing audit mechanisms for responsible AI use. A mechanism for Tourism Ireland to opt out of AI components must also be considered.

The contractor will be expected to configure and secure Microsoft Purview and Microsoft Copilot policies to ensure safe AI use and maximum data protection.

3. Background & buyer context

Tourism Ireland CLG is procuring these services to enhance its digital capabilities and data management. The tender aligns with a broader strategic objective to leverage advanced Microsoft technologies for improved efficiency, compliance, and innovation. The current procurement follows an RFT issuance on 4th August 2026. The organisation currently supports 250 users licensed with Microsoft 365 E5. The contract is anticipated to commence on 1st October 2026.

4. Eligibility & selection criteria

Bidders must meet the following minimum requirements to be considered:

• Turnover requirement: Not specified for this tender.
• Insurance:
• Employer’s Liability Insurance: €13,000,000
• Public Liability Insurance: €6,500,000
• Product Liability Insurance: €6,500,000
• Professional Indemnity Insurance: €1,000,000
• Cyber Liability Insurance: €1,000,000
• Note: Sole traders are exempt from the Employer's Liability requirement.
• Certifications: ISO27001 is cited in relation to AI system compliance.
• Past experience:
• Three contracts for similar projects concluded or initiated in the past three years.
• Experience must demonstrate a track record of handling projects of similar size, scope, and budget.
• Proven track record in MS Purview configuration and implementation, Safe AI utilising MS Co-Pilot, and rolling out MS 365 Co-Pilot and MS Copilot chat.
• Personnel: Not specified for this tender.
• Geographic / facility constraints: Services are expected to be delivered within the EU. If processing occurs outside the EU, specific safeguarding measures to meet GDPR adequacy requirements must be detailed.

5. Award criteria & scoring

The award criteria are weighted as follows, with minimum scores required for suitability criteria:

Criterion Weight (%) Minimum Score (%) Sub-criteria