Temporary Resources Support

AI-generated analysis of the documents. Check the official notice and any amendments for current submission details.

1. At a glance

2. Scope of Work

The Financial Services and Pensions Ombudsman (FSPO) seeks a contractor to provide temporary resources support services. The contract involves supplying personnel to fulfill various operational roles within the FSPO, with duties potentially varying over the contract term. The positions include Clerical Officer, Executive Officer, Higher Executive Officer, Assistant Principal Officer, and Principal Officer.

• Location: Primarily at FSPO's premises at Lincoln House, Dublin, with some remote work as per government and FSPO policies.
• Remote Work: Contractor must ensure resources have necessary internet connectivity; FSPO will supply required equipment.
• Roles and Responsibilities:
• Clerical Officer: Administrative support, data entry, and general office duties.
• Executive Officer: Mid-level management tasks, report preparation, and coordination.
• Higher Executive Officer: Senior management support, policy implementation, and project oversight.
• Assistant Principal Officer: Strategic planning, high-level decision-making, and departmental leadership.
• Principal Officer: Executive management, policy development, and organizational strategy.
• Volume: Not specified, but positions will be filled based on operational needs.
• Workflows: Adherence to FSPO's remote working policy and government requirements.

3. Background & buyer context

The FSPO requires temporary resources to support its operational functions due to varying demands. This procurement aligns with the FSPO's strategic objectives to maintain efficient service delivery and adapt to fluctuating workloads. The contract aims to ensure that the FSPO can continue to meet its obligations without disruption. The initiative supports government policies on flexible working arrangements and resource optimization.

4. Eligibility & selection criteria

• Turnover requirement: Minimum average annual turnover of €600,000 in each of the past three years.
• Insurance:
• Employer’s Liability: €12.7 million
• Public Liability: €6.5 million
• Product Liability: Not specified
• Professional Indemnity: Not specified
• Certifications: Not specified for this tender.
• Past experience: Not specified for this tender.
• Personnel: Not specified for this tender.
• Geographic / facility constraints: Not specified for this tender.

5. Award criteria & scoring

The evaluation follows the MEAT (Most Economically Advantageous Tender) principle, with a 70/30 quality to cost split.

6. Submission requirements

• Method statement / response document: Use named template, page limits not specified.
• CVs: Not specified.
• Pricing schedule: Complete Appendix 2, format not specified.
• Case studies: Not specified.
• Declarations: ESPD, Bona Fides, Tax clearance, Conflict of Interest.
• Mandatory site visit: Not specified.
• Submission portal: eTenders, adhere to format rules (Word or PDF, max file size 250MB per file, total 2GB).

7. Key dates & process

8. Contract terms that matter

The contract is for 12 months, with the option for two 12-month extensions. Payment terms are not specified but must comply with the Services Contract. Key performance indicators (KPIs) and service level agreements (SLAs) are not detailed. Termination clauses include a 14-day notice period. Intellectual property ownership and subcontracting rules are not specified. No parent-company guarantee or bond requirements are mentioned.

9. Risks, red flags & unusuals

The tender specifies a turnover requirement close to the contract value, potentially favoring incumbents or larger firms. The geographic constraint to Dublin may limit the bidder pool. The contract's reliance on temporary resources could pose challenges in maintaining continuity and quality. The absence of detailed KPIs and SLAs may lead to performance ambiguity.

10. SME fit assessment

This tender is suitable for medium-sized firms with a turnover exceeding €600,000 annually. Firms specializing in staffing or temporary resource management are ideal candidates. Consortium bids and subcontracting are allowed, offering flexibility for SMEs to partner with larger entities. Bid preparation may require several days, given the need for detailed documentation and compliance checks. The incumbent's strength is not specified, but the turnover requirement suggests a competitive landscape.

11. Where to dig deeper

• Source RFT filename: Temporary Resources Support - RFT.pdf
• eTenders CFT ID: Not specified
• Contact email or clarification portal: eTenders messaging facility
• Important attachments:
• Appendix 1 — Requirements and Specifications
• Appendix 2 — Pricing Schedule
• Appendix 5 — Services Contract